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IMPORTANT INFORMATION: Your country/region is Austria and payment will be charged in Euro (EUR). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults
Children
Infant
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
You can pay by following methods:
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
Customize your flight with our wide range of options:
Passenger Name:
Itinerary:
Reservation code:
Email address:
Your email address is blank. Please update:
Please select the form of payment:
VN Reservation Code (PNR) :
Passenger :
Refund reason :
Passenger (Select all passengers) :
Refund information
The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.
Please read the details of Terms & Conditions
Cancellation Requirement
VN Reservation Code (PNR):
Flight cancellation will be applied for all passengers chosen.
Cancellation Confirmation
Are you sure to cancel your flight(s)?
Notify
You have completed your flight cancellation with the following information
Reservation code :
Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code:
Email Address:
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Members can combine Cash & Miles to buy tickets on Vietnam Airlines flights. Cash & Miles tickets are eligible for miles as normal purchased tickets. Please refer to details here.
Members can get reward tickets for themselves or for their family and friends (applicable to Platinum, Gold and Titanium members) on flights operated by Vietnam Airlines or codeshare flights with Vasco and others (flight numbers from VN * 2000 to VN * 2999, from VN * 8000 to VN * 8999). Please look up the required mileage to get reward ticket here.
Members can use miles to upgrade their purchased ticket to a higher class of service (Business or Premium Economy) for themselves or for their family and friends (applicable to Platinum, Gold and Titanium members) on flights operated by Vietnam Airlines. Please check the required mileage to redeem an upgrade award ticket here.
REDEMPTION GUIDE
Members can get baggage award tickets for themselves or for their family and friends (applicable to Platinum, Gold and Titanium members) on flights operated by Vietnam Airlines. Please check the required mileage to get baggage award ticket here.
Beginning November 1, 2018, Lotusmiles Platinum and Gold Members can redeem miles for access to the Lotus Lounge for one friend or family member travelling with them on the same flight. See below for details.
Mileage deductions for a friend or family member who is on the nominee list of Platinum and Gold Members:
Mileage deduction for a friend of family member who is not on the nominee list of Platinum and Gold Members:
Note:
Lotusmiles Members are entitled to redeem awards on certain domestic and international routes in peak periods, with more miles required for redemption than in off-peak periods. Members can refer to the peak period tables below.
Conditions of application:
Award tickets issued for domestic flights in peak periods are allowed to rebook (if seats are available) with a charge of:
Lotusmiles members can redeem miles for free flights with all SkyTeam Airlines and other airline partners
SkyTeam Airlines, China Southern Airlines (CZ) and All Nippon Airways: Choose the region your flight is departing from
in the list below to find your redemption miles reference table.
Please click here for the Award zone definition for other airline partners.
Conditions apply for awards with airline partners:
Blackout date for award redemption on China Southern AirlinesBackout date for award redemption on Korean Air
(*) Delta Premium Select (DPS)
(**) Club economy class
Round the World is a program offered by Skyteam to allow passengers to travel around the world for an exciting journey. Passengers, for example, can go from New York to Paris, then Hanoi, Tokyo, Los Angeles and finally back to Boston as described in the below travel journey:
New York- Air France - Paris - Vietnam Airlines – Hanoi - Vietnam Airlines – Tokyo - Delta Airlines - Los Angeles - Delta Airlines- Boston.
Lotusmiles Members can redeem miles for Around the World awards on SkyTeam flights for Lotusmiles Members and for people registered in the Nominee list.
12 months form the issuing date.
Lotusmiles members will be able to freely shop at LotusMall using miles starting from July 1, 2020.
With just a touch, tech-savvy fans can immediately get hold of high-end Samsung Galaxy S10+ or iPhone 11. Using just 2,000 miles or more, the members can buy cute travel accessories, such as neck pillows, smart foldable umbrella v.v... Moreover, health care things such as aromatherapy pillow or blood pressure monitor can also surprisingly be purchased by miles.
The gifts are grouped into areas such as hi-tech products, travel accessories, eco-friendly, health care and 3G/4G data topup cards of Viettel, MobiFone, Vinaphone for members to choose easily. New products will further be added to give members more choices.
Note: Apply only to the members who have Vietnam-registered phone number and address to receive the gift, and conduct the redemption transaction in Vietnam.
Lotusmiles members can redeem miles for the Telecommunication Bill deduction with MobiFone.
Bill Deduction Award Table:
The minimum redemption is 5,000 miles/time and the maximum is 100,000 miles per year. Instructions on converting from Lotusmiles miles to VinID points:
- Access Lotusmiles account using the app, or at the website www.vietnamairlines.com - Go to the Rewards section and select VinID
Notes:
- The transaction of exchanging Lotusmiles miles to VinID points can be done online. - Members can only convert Lotusmiles miles to VinID points at their own account.
- The transaction of mile-to-point conversion is applicable only to the members holding a physical VinID card.
Step 1: Log into your Lotusmiles account on Vietnam Airlines website or mobile application
Step 2: Choose Redeem Miles => Redeem online
Book award flight, pay tax/charge, and get award tickets
- All Vietnam Airlines operated flights and codeshare flights with flight number from VN*2000 to VN*2999, from VN*8000 to VN*8999
- Itineraries combining flights of Vietnam Airlines and SkyTeam airlines, as follows:
Please contact Vietnam Airlines’ offices to make a reservation for your award ticket or to upgrade your award ticket.
Step 2: Send redemption request.
Option 1: Send the Award request documents to nearby Vietnam Airlines branch office or Lotusmiles Center, including:
Option 2: Members can also fill out the information in the Award request on the website/mobile application (Log in to Lotusmiles account, choose Redeem Miles => Redeem at Branch Offices).
Step 3: Check the award information.
Members should follow the redemption process and check your award status on the website (Log in your Lotusmiles account, choose Redeem Miles). Members can also contact Lotusmiles Center to check award status.
An award e-voucher will be sent to the member’s registered email.
Step 4: Complete the redemption at Vietnam Airlines branch offices
Members should contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and will be issued the Award Tickets/ Upgrade Awards/ Excess Baggage Awards.
Please be prepared to show your original identity card/passport and Lotusmiles card.
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