Redeem Miles

Vietnam Airlines

Award Tickets

Policies apply to all Vietnam Airlines domestic and international flights. Gold and Platinum members can get award tickets for friends and family.

Award Ticket Chart on Vietnam Airlines

Definition of award routes group on Vietnam Airlines

  • Award ticket policies apply to all Vietnam Airlines domestic and international flights
  • All Lotusmiles Members can get award tickets on Vietnam Airlines
  • Gold and Platinum Members can get award tickets for friends and family

Validity of award ticket:

  • For award ticket with an itinerary on Vietnam Airlines operated flights and/or codeshare flights from VN*2000 to VN*2999 or combined with flights operated by SkyTeam member-airlines: one year from the date of commencement of travel. For totally unused ticket, revalidation/exchange of ticket must be done within one year from the date of original ticket issuance and the validity of the new ticket is the same as the original ticket
  • For award ticket with itinerary on flights operated by other airlines which have agreements with Vietnam Airlines’ Lotusmiles Program: one year from the date of ticket issuance
  • For award ticket with itinerary combining Vietnam Airlines operated flights and/or codeshare flights from VN*2000 to VN*2999 with flights operated by non-SkyTeam member airlines which have agreements with Vietnam Airlines’ Lotusmiles Program: one year from the date of ticket issuance
REDEMPTION GUIDE

Upgrade Awards

Upgrade Award Chart on Vietnam Airlines

Definition of award routes group on Vietnam Airlines

Lotusmiles members can redeem miles for an upgrade award.

Gold and Platinum members can redeem miles for their friends and family.

Applications:

  • Tickets purchased with the entire itinerary on Vietnam Airlines: both flights operated by Vietnam Airlines and Vietnam Airlines hard block codeshare flights are eligible for upgrade
  • Tickets purchased with the itinerary combining Vietnam Airlines flights and other airline flights: only flights operated by Vietnam Airlines are eligible for upgrade
  • Business Class Upgrade Award is applied to paid tickets with booking class: W, Z, U, Y, B, M, S, H, K, L, Q, N, R, and T domestic
  • Premium Economy Class Upgrade Award is applied to paid tickets with booking class: Y, B, M, S, H, K, L, Q, N, R, and T domestic
  • Validity of Upgrade tickets: same validity as paid tickets

REDEMPTION GUIDE

Excess Baggage Awards

> Definition of award routes group on Vietnam Airlines

  • The excess baggage award applies to all Lotusmiles Members or people in the redemption groups of Gold and Platinum Membership
  • Applies to flights operated and marketed by Vietnam Airlines only
  • The excess baggage award is limited to 30kg for each flight. Excess baggage starts at 10kg and is counted in units of 10 (so the next counted unit is 20kg total, if weight of excess baggage award is over 10kg) 



Access to Business Lounge Award

Beginning November 1, 2018, Lotusmiles Platinum and Gold Members can redeem miles for access to the Lotus Lounge for one friend or family member travelling with them on the same flight. See below for details.

Mileage deductions for a friend or family member who is on the nominee list of Platinum and Gold Members:

  • Business lounge access for domestic flights: 2,000 miles/person
  • Business lounge access for international flights: 4,000 miles/person

Mileage deduction for a friend of family member who is not on the nominee list of Platinum and Gold Members:

  • An additional 20% of normal mileage deduction will be applied

Note:

  • Applies only to flights operated by Vietnam Airlines with carrier code VN on tickets
  • Applies to the Lotus Lounge in Vietnam only
  • Access depends on availability
  • Platinum and Gold Members should submit the award request at check-in


Award redemption policy in the Peak period

Lotusmiles Members are entitled to redeem awards on certain domestic and international routes in peak periods, with more miles required for redemption than in off-peak periods. Members can refer to the peak period tables below.

Conditions of application: 

Award tickets issued for domestic flights in peak periods are allowed to rebook (if seats are available) with a charge of:

  • VND 600,000 per transaction made within Vietnam or 
  • USD 30 per transaction made outside Vietnam.
REDEMPTION GUIDE

Airline Partners

Redeem Miles with Airlines Partners

Lotusmiles members can redeem miles for free flights with all SkyTeam Airlines and other airline partners

SkyTeam Airlines, All Nippon Airways : Choose the region your flight is departing from in the list below to find your redemption miles reference table.

South East Asia        North East Asia              South West Asia                South West Pacific      North America    


Central America       South America               Europe                              Middle East                Africa


Please click here for the Award zone definition for other airline partners.

Jetstar Pacific (BL) -- effective from 15 April 2016: 

  • Lotusmiles members can redeem miles on flights operated and marketed by BL
  • Rules and conditions for redeeming on BL flights follow the rules and conditions for redeeming on Vietnam Airlines flights
  • Eligible redemption booking class for Lotusmiles members on BL flights is X (Economy Class)

Conditions apply for awards with airline partners:

  • Platinum and Gold members can get award tickets for themselves, friends and family
  • Titanium, Silver and Registered members can get award tickets for themselves only
  • Tickets are available for all flights operated and marketed by SkyTeam or non-SkyTeam Airlines
  • Tickets are available for all combined flights between Vietnam Airlines and SkyTeam airlines
  • Validity of award tickets: 12 months from issuing date

Booking classes for award tickets

No Carrier Award booking classes
First class Business class Economy class
1 Vietnam Airlines (VN) - O U*, X
2 Aeroflot (SU) - O X
3 Aeromexico (AM) - O X
4 Air France (AF) - O X
5 Air Europa (UX) - O X
6 Alitalia (AZ)  - Z U
7 Aerolineas Argentina (AR) - O Z**, X
8 Czech Airlines (OK)  - Z E
9 China Eastern Airlines (MU) A O X
10 China Southern Airlines (CZ) F O X
11 China Airlines (CI) - O X
12 Delta Air Lines (DL)  O O N
13 Garuda Indonesia Airlines (GA) - O X
14 Kenya Airways (KQ)  - O X
15 Korean Air (KE) - O X
16 Middle East Airlines (ME) - O X
17 Royal Dutch Airlines (KL)  - O X
18 Saudi Arabian Airlines (SV) A O X
19 Tarom (RO) - O X
20 Xiamen Airlines (MF) - O X
21 Jetstar Pacific (BL) - - X
22
All Nippon Airways (NH)  O  I X

(*) Premium economy class

(**) Club economy class

Round The World Award

Round the World is a program offered by Skyteam to allow passengers to travel around the world for an exciting journey. Passengers, for example, can go from New York to Paris, then Hanoi, Tokyo, Los Angeles and finally back to Boston as described in the below travel journey:

New York- Air France - Paris - Vietnam Airlines – Hanoi - Vietnam Airlines – Tokyo - Delta Airlines - Los Angeles - Delta Airlines- Boston.

Lotusmiles Members can redeem miles for Around the World awards on SkyTeam flights for Lotusmiles Members and for people registered in the Nominee list.

Conditions for award tickets:

  • The itinerary must be a continuous course from East to West or from West to East (no back-tracking during the trip)
  • The itinerary must include a flight over the Pacific Ocean and a flight over the Atlantic Ocean
  • Maximum 6 stopovers (stop more than 24 hours) with no more than 3 stopovers on the same continent (America, Europe, Asia, Africa, Oceania)
  • Around the World award can include an “open jaw”(flight from Point A, to Point B and then from Point C back to Point A), which is considered a stopover

Validity of award tickets

12 months form the issuing date.

Required Miles:

  • Economy Class: 200,000 miles
  • Business Class: 300,000 miles
  • First Class: 380,000 miles
HOW TO REDEEM

Other Partners

Accor Plus

Starting May 2, 2018, Lotusmiles members can redeem miles for Accor Plus cards as follows:

        55,000 Lotusmiles miles = 1 Accor Plus card

  • The program is open to Lotusmiles Members who have never owned an Accor Plus card before
  • Platinum, Gold, Titanium, Silver and Registered Members can redeem for themselves only
  • Lotusmiles Members with mailing address outside Vietnam may subject to pay the delivery fee
  • The program is valid until May 2, 2020


Telecommunication Award

Lotusmiles members can redeem miles for the Telecommunication Bill deduction with MobiFone.

Bill Deduction Award Table:


 Bonus miles required MobiFone bill deductions
1 5,000 VND 200,000
2 10,000 VND 500,000
3 15,000 VND 1,000,000

Note:

  • MobiFone bill deduction awards are applied to postpaid and prepaid subscriber’s accounts
  • Applies to Lotusmiles members and people in the Redemption group
  • An award request for a MobiFone bill deduction cannot be cancelled and will be deducted from next month’s MobiFone bill after your award is approved

VinID Award

Starting December 2017, Vietnam Airlines and Vingroup have started a program that allows the conversion of Lotusmiles miles to Vinpoints, at the following conversion rate:

  •       20 Lotusmiles miles = 1 Vinpoint

Minimum package: 10.000 miles/each transaction

Maximum limit: 100.000 miles/year

Apply for VinID physical card

For virtual cards not identified, Members cannot use VinID points until they send identity papers (ID card/passport) to cskh@vinid.net for verification. 

Lotusmiles Members can use Vinpoints to enjoy shopping with discounts at Vingroup network stores such as Vinmart, Vinmart +, Vinmec, Vinschool, etc…

To start the conversion, access your Lotusmiles account, click Redeem online ==> Redeem for VinID and follow the instructions.

Redemption Guide

Redeem on Vietnam Airlines Mobile Application or Website

Step 1: Log into your Lotusmiles account on Vietnam Airlines website or mobile application

Step 2: Choose Redeem Miles => Redeem online

For award tickets: 

  • Book award flight, pay tax/charge, and get award tickets
  • Award tickets must be issued at least 6 hours prior to departure
  • Maximum of 6 passengers (not including infants) for each transaction
  • Not applicable for members under 12 years old
  • Applicable itineraries (*)

For VinID 

  • Click the icon “Redeem for VinID”
  • Input VinID number and click “Verify”
  • Input the Lotusmiles mile amount to convert. The corresponding Vinpoints will be displayed on the screen
  • Key in the OTP (One Time Password) and click “Proceed” to complete

(*)

  • All Vietnam Airlines operated flights
  • Itineraries combining flights of Vietnam Airlines and SkyTeam airlines, as follows:

Hanoi/Ho Chi Minh to Paris/Frankfurt/London on Vietnam Airlines, continuing to Italy/Czech/Romania on Alitalia/Czech Airlines/Tarom Airlines

Hanoi/Ho Chi Minh to Seoul/Pusan on Vietnam Airlines, continuing to Jeju Island (Korea)/Vladivostok (Russia) on Korean Air

Hanoi/Ho Chi Minh to Beijing/Guang Zhou/Shanghai on Vietnam Airlines, continue to some cities in China on China Eastern Airlines/Xiamen Airlines/China Southern Airlines

Hanoi/Ho Chi Minh to Jakarta on Vietnam Airlines, continue to Denpasar/Medan on Garuda Airlines

Redeem at Vietnam Airlines Branch Offices

Step 1: Book your flights

Please contact Vietnam Airlines’ offices to make a reservation for your award ticket or to upgrade your award ticket.

Step 2: Send redemption request.

Option 1: Send the Award request documents to nearby Vietnam Airlines branch office or Lotusmiles Center, including: 

Option 2: Members can also fill out the information in the Award request on the website/mobile application (Log in to Lotusmiles account, choose Redeem Miles => Redeem at Branch Offices).

Step 3: Check the award information.

Members should follow the redemption process and check your award status on the website (Log in your Lotusmiles account, choose Redeem Miles). Members can also contact Lotusmiles Center to check award status.

An award e-voucher will be sent to the member’s registered email.

Step 4: Complete the redemption at Vietnam Airlines branch offices

Members should contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and will be issued the Award Tickets/ Upgrade Awards/ Excess Baggage Awards.

Please be prepared to show your original identity card/passport and Lotusmiles card.

Note

  • Check your Account Statement to see how many valid accumulated miles you have and choose a suitable award
  • Lotusmiles members can increase your miles by buying miles or transferring miles if you would like to use an award but don’t have enough miles
  • Please indicate at which Vietnam Airlines’ booking office you wish to pick up your award from on the Air Award Request form and Non-Air Award Request form
  • When Gold members and Platinum Members request an award for family or friends, a Redemption Group form needs to be completed
  • If you would like another person to pick up your award, the authorized person must present his/her ID (or passport) together with the Authorization Paper , E-Award Certificate Number and member’s ID (or passport) and membership card to receive your award ticket
  • If you have not received your award certificate three days after the date of sending award request, please contact us at the Lotusmiles Center or the nearest Vietnam Airlines’ booking offices
  • You can check more award regulations at Lotusmiles Terms and Conditions.