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Conditions of Carriage
To bring a safe and convenient flying experience, Vietnam Airlines provides passenger transportation services with certain conditions. Passengers should refer to the relevant conditions of carriage in their itineraries.
- Conditions of carriage for flights operated by Vietnam Airlines and Vietnam Air Service;
- Conditions of carriage for flights operated by Pacific Airlines.
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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