Online check-in

Online check-in is available on domestic and international flights operated by Vietnam Airlines Group including Vietnam Airlines, Pacific Airlines and Vasco.

How to check-in online

Passengers with valid tickets and confirmed seats can check-in their flights by accessing Check-in section on Vietnam Airlines’ website or mobile app. The check-in steps are as follows:

• Step 1: Enter required information including:
○ Booking reference or frequent flyer card number or e-ticket number;
○ Passenger's last name;
○ Departure city.

• Step 2: Check itinerary information;; 
• Step 3: Enter passport information (if required by destination country);
• Step 4: Select seat on flight;
• Step 5: Receive boarding pass by one of these methods:
○ Print the boarding pass on A4 paper;
○ Receive the boarding pass via email;
○ Download the boarding pass to Apple Wallet on mobile phone (only applied to check-in on Vietnam Airlines' app).

Online Check-in now

Check-in time

Passengers check-in online for their flights from 24 hours to 1 hour before the scheduled departure time.

At airport

• For domestic flights, passengers note the following information:
○ If not having checked baggage, passengers go directly to the security area.
○ If having checked baggage, passengers go to the baggage check-in counter or check-in counter at the airport.

• For international flights, whether having checked baggage or not, passengers are required to present their boarding passes and other identification documents at airport check-in counters. Please be at our check-in counters before closing time.

Some notes when proceeding check-in

• Due to technical limitations, online check-in is only accepted at certain domestic and international airports. Please find out more information at our List of Airports Where Online Check-in is allowed. In case passengers departing from the airport where online check-in is not supported, please check in at Vietnam Airlines' kiosk or at airport check-in counters.
• Online check-in is not available for the following passengers:
○ Passengers requesting special services (except for special meal services).
○ Passengers traveling with children under the age of two.
○ Passengers traveling on flights operated by other airlines (except for airlines belonging to Vietnam Airlines Group including Vasco and Pacific Airlines).

• Check-in can be proceeded each time for a maximum of 9 passengers. If a booking has more than 9 passengers, please check-in online multiple times for passengers in the same booking reference.
• If you have checked in online to pre-reserve your seat and would like to change your flight plan, you can cancel your check-in at Manage Booking or contact our Customer Care Center at phone number 19001100 or email to onlinesupport@vietnamairlines.com.
• If there are multiple e-tickets for the same itinerary in the same PNR, please check in at the airport.