Online check-in

Online check-in is available on domestic and international flights operated by Vietnam Airlines Group including Vietnam Airlines, Pacific Airlines and Vasco.

How to check-in online

Passengers with valid tickets and confirmed seats can check-in their flights by accessing Check-in section on Vietnam Airlines’ website or mobile app. The check-in steps are as follows:

  • Step 1: Enter required information including:
    1. Booking reference or frequent flyer card number or e-ticket number;
    2. Passenger's last name;
    3. Departure city.
  • Step 2: Check itinerary information;; 
  • Step 3: Enter passport information (if required by destination country);
  • Step 4: Select seat on flight;
  • Step 5: Receive boarding pass by one of these methods:
    1. Print the boarding pass on A4 paper;
    2. Receive the boarding pass via email;
    3. Download the boarding pass to Apple Wallet on mobile phone (only applied to check-in on Vietnam Airlines' app).

Online Check-in now

Check-in time

Passengers check-in online for their flights from 24 hours to 1 hour before the scheduled departure time.

At airport

  • For domestic flights, passengers note the following information:
    1. If not having checked baggage, passengers go directly to the security area.
    2. If having checked baggage, passengers go to the baggage check-in counter or check-in counter at the airport.
  • For international flights, whether having checked baggage or not, passengers are required to present their boarding passes and other identification documents at airport check-in counters. Please be at our check-in counters before closing time.

Some notes when proceeding check-in

  • Online check-in is only accepted at certain domestic and international airports. Please find out more information at Airports Accept Online Check-in section.
  • Online check-in is not available for the following passengers:
    1. Passengers requesting special services (except for special meal services).
    2. Passengers traveling with children under the age of two.
    3. Passengers traveling on flights operated by other airlines (except for airlines belonging to Vietnam Airlines Group including Vasco and Pacific Airlines).
  • Check-in can be proceeded each time for a maximum of 9 passengers. If a booking has more than 9 passengers, please check-in online multiple times for passengers in the same booking reference.
  • If you have checked in online to pre-reserve your seat and would like to change your flight plan, you can cancel your check-in at Manage Booking or contact our Customer Care Center at phone number 19001100 or email to onlinesupport@vietnamairlines.com.
  • If there are multiple e-tickets for the same itinerary in the same PNR, please check in at the airport.