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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Purchase Pay-later reservation* Apply only for reservations made from www.vietnamairlines.com, selecting Pay Later option in Vietnam Domestic Payment in payment page.
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Reservation code:
Departure day
Lotus Lounge is a place for you to focus on your business or relaxation.
Lotus Lounge offers you various comfortable facilities including:
SkyPriority unites the most exclusive airport benefits of all SkyTeam alliance members into one, consistent experience for customers who travel in Business class or are Elite Plus member of SkyTeam. So, regardless of your airline or frequent flyer program, SkyPriority will speed and guide you through your journey with ease.
SkyPriority benefits for SkyTeam members:
SkyPriority Benefits:
For more details, please click here.
Note: Service not available at all airports. Some of SkyPriority benefits may be limited depending on the airport and alliance members.
SkyPriority Finder
For more information about connecting check-in systems between airlines, please contact Vietnam Airlines' nationwide and worldwide branch offices, Call Center or staffs at airport check-in counters.
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Online check-in
Passengers may choose: - Web check-in or - Automated kiosk check-in
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Airport check-in
Passengers check-in for your flights to the final destination. For more details, please click here.
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Checked baggages
Your baggages are checked through to the final destination. For more details about restricted baggage, please click here.
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Boarding pass and baggage tag
Boarding passes and baggage tags are issued for all flight sectors.
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Security inspection
For more details, please read the following information: - Restricted baggage - Travel documents
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Boarding gate
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On-board
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Enjoy your flight
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Disembarking
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Passengers should go straight to the boarding gate of next flight.
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Receiving your checked baggages at conveyor
Checked baggage
Your baggages are checked-in through to the final destination. For more information about restricted baggage, please click here.
Boarding pass and baggage tag are issued for all flight sectors.
Immigration procedures
For more information, please click here
On board
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For more details about travel documents, please click here.
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Passengers check-in for the first flight at airport check-in counters. For more details about airport check-in, please click here.
Passengers receive boarding passes for the first flight sector and tags for baggages checked through to the final destination.
For more details, please read the following information - Restricted baggage - Travel documents
Transit counter
Passengers are required to check-in for the next flight at transit counter.
Boarding pass
Boarding passes are presented for the next flight.
Security
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Receiving checked baggage at conveyor.
Your baggages are checked through to the transit airport. For more details about restricted baggage, please click here.
Passengers receive boarding pass and baggage tag for the first flight.
Boarding passes baggage tags are presented for the next flight.
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Receiving checked baggages at conveyor
» Applied for destinations listed as followings: England (London Heathrow), Russia (Domodedovo), France (Charle De Gaulle), Germany (Frankfurt), Australia (Sydney, Melbourne), Japan (Kansai, Narita, Haneda, Fukuoka, Nagoya), Korea (Incheon, Pusan), Indonesia (Jakarta), China (Beijing) and connecting time not exceeding 5 hours. (For more details, please click here)
Passengers check-in for your flights to the final destination. For more details about airport check-in, please click here.
Your baggages are checked through to the final destination For more details about restricted baggage, please click here
Boarding pass and baggage tags
Transit assistance service
Vietnam Airlines staffs assist passengers with transit procedures for the next flight.
For more details, please read the following information: - Restricted baggage - Travel Information
Receiving your checked baggages at conveyor.
» Applied for routings originating from England (London Heathrow), Russua (Domodedovo), France (Charle De Gaulle), Germany (Frankfurt), Australia (Sydney, Melbourne), Japan (Kansai, Narita, Haneda, Fukuoka, Nagoya), Korea (Incheon, Pusan), Indonesia (Jakarta), China (Bắc Kinh) and connecting time not exceeding 5 hours. (For more details, please click here)
Passengers check-in for your flights through the final destination. For more details about airport check-in, please click here.
Your baggages are checked through the final destination. For more details about restricted baggage, please click here.
Receive your checked baggages at conveyor
» Applied for routings with origins or destinations as follows: England (London Heathrow), Russia (Domodedovo), France (Charle De Gaulle), Germany (Frankfurt), Australia (Sydney, Melbourne), Japan (Kansai, Narita, Haneda, Fukuoka, Nagoya), Korea (Incheon, Pusan), Indonesia (Jakarta), China (Beijing) and connecting time not exceeding 24 hours. (For more details, please click here) For example: Frankfurt (VN36) - Hanoi (VN227) - Ho Chi Minh City (VN773) - Sydney
Your baggages are checked through the final destinations. For more details about restricted baggage, please click here.
Vietnam Airlines staffs assist passengers with the transit procedures for next flight.
For more details, please read following information: - Restricted baggage - Travel documents
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For more information about check-in system connection, please contact Vietnam Airlines nationwide and worldwide branch offices, customer service hotline or staffs at airport check-in counters
Passengers check-in for your flight to the final destination. For more information about airport check-in, please click here.
Your baggages are checked through to the final destination.
For more information about restricted baggage, please click here.
Boarding pass and baggage tags are issued for all flight sectors.
For more details, please read the following information: - Restricted baggage; - Travel documents.
Passengers should go straight to the boarding gate for next flight.
For more details, please read the following information: - Restricted baggage; - Travel documents
Passengers check-in for the first flight at airport check-in counters. For more details about restricted baggage, please click here.
Passengers receive boarding passes for the first flight and tags for baggages checked through to the final destination.
Passengers are required to check-in for the next flight at transit counters by airlines operating the next flight.
Passengers receive boarding pass for the next flight.
Passengers receive boarding pass for the first flight and tags for baggages checked through to the final destination.
For more details, please read the below information: - Restricted baggage - Travel documents
Passengers are required to check-in for the next flight at transit counter by airlines operating the next flight.
Passengers receive boarding passes for the next flight.
Passengers may choose: - Web check-in or - Automated kiosk check-in.
For more details, please read below information: - Restricted baggage - Travel documents
Passengers receive boarding passes of the next flight.
For details about travel documents, please click here.
Passengers check-in for the first flight at airport check-in counters. For more detail about airport check-in, please click here.
Passengers receive boarding passes for the first flight and tags for checked baggages through to the final destination.
Boarding passes and luggage tags are issued for all flight sectors.
Passengers check-in for your first flight at airport check-in counters. For more details about airport check-in, please click here.
Passengers receive boarding passes for the first flight and tags for baggages checked through the final destination.
The minimum connecting time at Vietnam airports for transfering between Vietnam Airlines flights as follow:
MINIMUM CONNECTING TIME
(MINUTE)
NOI BAI AIRPORT
DA NANG AIRPORT
TAN SON NHAT AIRPORT
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