Away from the hustle and bustle of the terminal, the Lotus Lounge and the Business Lounge offer passengers an elegant, quiet, private, and fully equipped waiting area before departure. In the lounges, passengers will find workspaces, entertainment options, and an enticing buffet all set and ready for them.

Complimentary lounge access

Passengers traveling on Vietnam Airlines flights or those of SkyTeam alliance partners are eligible for complimentary access to the Lotus Lounge/Business Lounge.

The Lotus Lounge is a premium airport lounge service owned and operated by Vietnam Airlines at several airports in Vietnam, including Noi Bai (Hanoi), Da Nang, Cam Ranh (Nha Trang), and Tan Son Nhat (Ho Chi Minh City).

The Business Lounge is a network of lounges operated by Vietnam Airlines’ partners at international airports and at Vietnamese airports that do not have a Lotus Lounge.

Location of the airport lounge and opening hours

For more information about the lounge location and opening hours, please go to the Airport Information section, then select "Country/Region" and "City" and click "Search".

Passengers eligible to use the lounge free of charge

Passengers traveling on flights operated by Vietnam Airlines or by airlines in the SkyTeam alliance may use the Lotus Lounge or the Business Lounge free of charge if they meet the following criteria:

Passengers on flights operated by Vietnam Airlines

Target customers

Use the Lotus Lounge at certain airports in Vietnam

Use of the Business Lounge

Domestic terminal

International terminal

At airports in Vietnam

At foreign airports

Passengers who purchase Business class tickets and passengers who purchase an upgrade service to Business class

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Million Milers

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Invite 03 guests

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Invite 03 guests

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Invite 03 guests

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Invite 01 guest

Platinum members

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Invite 01 guest

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Invite 01 guest

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Invite 01 guest

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Invite 01 guest

Gold members

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Guests of Gold Members under the Miles Redemption Program

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Passengers under trade cooperation and promotion programs

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Notes: 

  • √: Eligible.
  • Lotus lounges are available at the following airports in Vietnam: Noi Bai (Hanoi), Da Nang, Cam Ranh (Nha Trang) and Tan Son Nhat (Ho Chi Minh City).
  • The invited guests are required to travel on a flight operated by Vietnam Airlines or a SkyTeam airline.

Passengers flying with SkyTeam Airlines

Target customers

Use the Lotus Lounges 

at some Vietnam airports

Use of the Business Lounge

Domestic terminal

International terminal

At airports in Vietnam

At foreign airports

First Class/Business Class passengers

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SkyTeam Elite Plus members

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Invite 01 guest on conditions:

- The Elite Plus passenger connecting in Vietnam between flights operated by two Skyteam member airlines within 24 hours;

- The invited guest travelling on a flight operated by Vietnam Airlines.

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Invite 01 guest who is flying on Vietnam Airlines or a SkyTeam flight

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Invite 01 guest who is flying on Vietnam Airlines or a SkyTeam flight

Other guests as agreed between SkyTeam member airlines


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Notes: 

  • √: Eligible.
  • Lotus lounges are available at the following airports in Vietnam: Noi Bai (Hanoi), Da Nang, Cam Ranh (Nha Trang) and Tan Son Nhat (Ho Chi Minh City).

Purchase a voucher to use the Lotus Lounge

Passengers can purchase vouchers and enjoy the Lotus Lounge amenities. For a more complete experience, passengers should be informed that:

  • Voucher purchases are only applicable to the Lounge at Noi Bai Airport;
  • Vietnam Airlines provides vouchers for adults with a child under the age of 2 and vouchers for children between 2 and under 12 years old;
  • Vouchers are only applicable to passengers with boarding passes of Vietnam Airlines Group (including Vietnam Airlines, Pacific Airlines, and Vasco);
  • Vouchers are valid within 06 months from the issue date.
  • Purchase a voucher for single use or for unlimited uses valid for 3 months from the date of issue
PURCHASE A LOUNGE VOUCHER

Documents to prepare

Passengers present their travel documents, boarding passes, and membership cards (for Lotusmiles or SkyTeam members) to access the lounges. The membership card can be either a physical card or an online card on the Vietnam Airlines app.

If a passenger purchases a voucher, the passenger also needs to present the voucher code sent to the registered email or phone number upon purchasing the service in addition to the above documents.

Amenities in the lounges

The Lotus Lounge/Business Lounge provides the best-in-class experience right at the airport with multiple amenities:

Luxurious, quiet, and private waiting space for passengers to comfortably rest before their flight.

Working amenities include desks, networked computers, power outlets in seating areas, high-speed wifi, etc.

The food counter offers diverse and attractive buffet-style dining services.

The PressReader app provides 7,000 newspapers and electronic magazines in more than 60 languages, covering a wide range of topics from news and economics to tourism, sports, and entertainment at home and abroad, including: Bloomberg, Time, The Wall Street Journal, Investment, Labor, Vietnam News, Heritage, etc.

Diverse publications include multilingual national and international newspapers and magazines.

Specialized areas include baggage storage area, smoking area, massage chair area, bathroom area, etc.

Notes

  • The Lotus Lounge/Business Lounge service varies by airport.
  • Lotus Lounge/Business Lounge service does not include SkyPriority or shuttle service to and from the aircraft.