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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
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Purchase Pay-later reservation* Apply only for reservations made from www.vietnamairlines.com, selecting Pay Later option in Vietnam Domestic Payment in payment page.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
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Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
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Please find the PDF flight schedule from 27 October 2019 to 28 March 2020 for flights operated by Vietnam Airlines and other codeshare partners as below:
» Operated by Vietnam Airlines & other codeshare partners VIEW DETAIL (PDF)
» Hanoi – Danang - Ho Chi Minh City flights VIEW DETAIL (PDF)
Note:
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Adults (≥12 yrs)
Children(2<12 yrs)
Infant (<2 yrs)
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BOOK
Departure day
Vietnam Airlines offers a wide selection of special meals to suit different dietary styles. All special meals must be booked at least 24 hours in advance of your flight.
View details
Order Special Meals
Alternative meal options are only supplied on demand. Therefore, we would like to inform passengers of the following information before pre-ordering their special meals
(*) Images are for illustrative purpose only
Vietnam Airlines is pleased to provide convenient flights for your children. We care about the safety and comfort of your children. That's why we have outlined travel guidelines to ensure a pleasant trip.
Vietnam Airlines supplies services for our very young passengers as below:
When traveling with an infant, passengers may carry a baby stroller with their infant. Passengers should check-in their baby stroller, or they may use it up to the boarding gate. However, some airports may deny carrying strollers inside the boarding areas. Please ask the airport personnel if this is possible at the time of check-in.
Space on board is limited, so checking-in your stroller is strongly encouraged. Strollers, as checked baggage, will be returned as quickly as possible upon arrival.
Vietnam Airlines offers a bassinet service free of charge. This service is available on board for infants up to 2 years of age if the weight of the infant does not exceed 11 kgs. Requests must be made at least 24 hours before departure. Please note that bassinets are available in limited quantity, and bassinets are available on a first-come, first-serve basis.
Baby meals are free of charge. Baby meals must be requested at least 24 hours before departure. Please note that the availability of baby meal service depends on routing and each airport's catering. Please see more details in Special Meals.
Register Bassinet for infant
Vietnam Airlines accepts child passengers who have reached their second birthday but not 12th birthday on the date of commencement of a flight segment. Children are required to travel with an accompanying parent or guardian.
Travel gadgets that convert into leg rests or in-flight beds for children - Portable In-flight Bed (PIB) may be used on-board as long as our instructions for accepted use are followed. For more details about PIB, please click here.
Child meals must be made at least 24 hours before departure. Please note that children's meal service availability depends on routing and each airport catering. See more details in
Every child must be accompanied by an adult over the age of 18. The child and the accompanying passenger must travel in the same compartment of a flight or the child will be considered as an unaccompanied minor.
The adult must be an able-bodied person and not require any special service (except “special meal”). The accompanying passenger must be willing and capable of taking full responsibility over the infant, and can not be the accompanying person of a disabled passenger at the same time.
Each adult passenger is accepted to travel with the maximum number of infants and children as below:
Infant under 2 years
Children under 6 years
Children from 6 years and over
Note
Each accompanying passenger
01
No limitation
Accompanying cabin crew service is required for each infant/child exceeding this limitation.
02
Adults: From 12 years old at the time of traveling on the first flight.
Children: From 2 to 12 years old at the time of traveling on the first flight.
Infants: From 7 days to 2 years old (at the time of traveling on the first flight for itineraries wholly operated by Vietnam Airlines; at the time of traveling on the last flight for itineraries having a flight operated by other airlines).
Any child who has not reached his/her second birthday on the date of commencement of a flight segment may not travel alone under any circumstances.
Vietnam Airlines is pleased to bring comfort to our unaccompanied minor passengers when traveling on our flights.
Unaccompanied minor service is available for passengers from 2 to 12 years of age traveling alone on Vietnam Airlines’ flights.
Accompany cabin crew service is available for passengers traveling alone. Vietnam Airlines arranges one cabin crew to monitor and assist the minor during flight.
Unaccompanied minor service must be made at least 24 hours before departure.Unaccompanied minors requiring cabin crew service should be pre-booked at least 3 days before departure of itinerary containing only domestic sectors, and at least 5 days before departure for an itinerary involving international sectors.
Before flight
The service request of unaccompanied minor and accompanying cabin crew can be submitted as follows:
Register Unaccompanied Minor
Parents or guardians must provide information such as the minor‘s full name, date of birth, age, gender, routing, flight date, parent or guardian’ name, address, phone number; the name of the person meeting the minor at the destination point, etc.
Parents or guardians must carefully review and prepare adequate documents for concerned regulations of all countries, airports, and airlines involved in the minor’s itinerary.
At departure station
At destination station
Mobility Aid Services
Vietnam Airlines always provides disabled passengers with our warmest assistance.
Vietnam Airlines offers the following Mobility Aid services:
Please inform our branch offices of any needed special assistance while traveling with us.
Important Note: Vietnam Airlines accepts carriage for accompanied/unaccompanied blind, deaf or with walking problems if he/she is otherwise healthy and does not require medical clearance. Passengers requiring medical clearance, please see details here. We advise passengers traveling on Vietnam domestic routes to download useful information to passengers requiring wheelchair service here.
Request Mobility Aid Services
On flights to/from the US
Vietnam Airlines requires a notice 48 hours in advance for the following cases:
Medical clearance is required only if:
On flight to/from other destinations
Except for flights to/from the US, the requests for Blind Passenger Service, Deaf Passenger Service, Wheelchair Service, or Service Dog must be made as soon as possible and:
- The request for accompanying cabin crew service must be made as soon as possible and:
Where and How to request
After making reservations and finalizing ticketing procedures at our offices or via our online booking services, please advise us of your physical condition in advance for better assistance at the airport and in the cabin. Special service requests can be made as follows:
Register Wheelchair Assistance
Register Service animal accompanying disabilities
Register Blind Passenger services
Register Deaf Passenger services
Register DPNA Passenger services
Traveling with an escort
Passengers with physical challenges are highly recommended to travel with an escort. Passengers should let us know in case of traveling alone or traveling with your companion at the time of reservation.
The escort accompanying a passenger with physical challenges must be 18 years of age or older, able- bodied, not accompanied by an infant/a child and not requiring any special services (with exception for special meals).
On flights to/from the US, we may require passengers to travel with a safety assistant if
(1) Traveling in a stretcher or incubator;
(2) Due to mental disability, passengers are unable to comprehend or respond appropriately to safety instructions from carrier personnel;
(3) Passengers with severe mobility impairment cannot physically assist in their own evacuation from the aircraft; or
(4) Passengers with both severe hearing and vision impairment cannot communicate with our personnel and cannot assist in their own evacuation from the aircraft in case of emergency (in case of wishing to travel alone, passengers must provide us with explanation at least 48 hours prior to departure about how safely passengers travel).
In cases (2), (3) and (4), if we determine passengers must travel with a safety assistant, we will not charge for the safety assistant.
Traveling with a service dog
If passengers are traveling with a service dog, emotional support dog or psychiatric service dog, animal as checked baggage procedure must be completed, except on flights to/from the US when the dog is transported in the cabin.
Traveling with supportive devices
Walking aids such as canes and crutches can be carried on-board. These need to be small enough to fit in the priority stowage area (on flights to/from the US) or be stowed under your seat or in the overhead compartment, and must not to protrude into any other seating, floor space, or the main aisle.
Traveling with your wheelchair
The wheelchair that you are using is accepted without fee. Please provide us with the following information upon reservation.
Check-in time
Passengers are advised to come to the airport early with sufficient time to check-in with priority boarding service and have your wheelchairs and/or supportive devices well-packaged and checked.
At least 1 hour prior to departure for domestic routes.
At least 2 hours prior to departure for international routes.
We offer a special check in counter “Special Service Counter” at some airports.
Priority boarding service
Vietnam Airlines offers priority boarding for passengers with physical challenges. Please contact our staff near the gate for this service.
In the Cabin
Important information
While our cabin crew shall do everything possible to provide assistance to passengers during the flight, please note, however, that we are unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance in side the lavatory, or other personal care needs. Additionally, cabin crew are trained only in first aid and are not permitted to administer any injection or medication.
Special meals
If you have a meal preference, please request the Special Meal when making the reservation.
Upon Airport Arrival
Vietnam Airlines offers a wheelchair at the arrival airport. Our airport staff or your escort will help to physically carry you down the stairs upon, boarding and deplaning the aircraft.
Vietnam Airlines will provide pregnant passengers with the best comfort and special assistance. For safety concerns, pregnant passengers are advised to inform our staff about their pregnancy status at reservation.
In general, it is safe to fly during pregnancy. However, Vietnam Airlines advises all pregnant passengers to consult their doctor before planning a trip.
Information for carriage of pregnant passengers on Vietnam Airlines as below:
From 32 weeks to under 36 weeks
MEDIF I
MEDIF II
(*) The pregnancy period of the pregnant passenger is calculated until the flight date.
(**) MEDIF II can be replaced by sets of documents, each set containing one copy of a fetus examination book, an ultrasound examination result, etc.. which states by specialized physicians:
If a passenger’s itinerary involves international sector travel, passengers must prepare an additional set of documents in English certified by a notarial office with legal status.
Validity of documents:
Medical certificate dated within 7 days of the initial travel date. The same medical certificate is valid for the next sector(s) provided that there is no complication during the journey and the pregnant passenger fulfills the requirement of traveling within 36 weeks on the day of commencement.
Updated medical certificate within 7 days prior to the commencement date is required if the pregnant passenger experiences any medical complications during travel.
Important note
Pregnant passengers are advised to prepare all tickets, travel documents and medical clearance for their flight(s). All required documents must be valid for the whole itinerary. If passengers choose not to carry a medical certificate, or your medical certificate is out of date, or it does not contain the information required, for your safety, Vietnam Airlines reserves the right to deny boarding.
Some countries place limitations on the entry of non-national pregnant women. It is advisable to check with the local consulate to confirm the country's specific requirements.
Please contact Vietnam Airlines for more details here or order service by filling in the online form.
Register for Pregnant Passenger
Extra seat service is the service offered to oversized passengers requiring 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for added convenience.
Order Extra Seat
Before the flight, passengers requiring medical clearance are required to make reservation in advance at Vietnam Airlines‘ branch offices or by filling-in the online form.
Passenger requiring medical clearance
For more details about passengers requiring medical clearance, please click here.
Passengers need to provide the documents below before traveling with Vietnam Airlines:
MEDIF II: Medical Information Form - part II, Guidance to the physicians should be brought to medical centers for health status certification.
Passengers must complete required documents within 14 days before the departure of each sector.
In some cases, passengers must complete required documents within 7 days before the departure of each sector:
The escort of special service passengers
The escort of special service passengers must adhere to the following conditions:
(*) Important information: Special service passengers requiring medical clearance are not required to travel with an escort when:
At the airport
At the airport, special service passengers are accepted for carriage so long as they adhere to principles, conditions, and medical clearance required:
Onboard medical devices
Passsengers bringing with their own syringes or hypodermic needles on board here.
Vietnam Airlines provides oxygen service for passengers requiring medical clearance on our flights.
Reservation
Subject to availability, oxygen for medical purposes (up to a maximum flow rate of 4L/min) may be available on Vietnam Airlines' flights. In order to determine if in-flight medical oxygen will be available for your flight, please contact our branch office in advance or fill in the online form below at least 72 hours before the scheduled departure time of your flight. Requests for oxygen made within 72 hours before the scheduled departure may not be processed in time.
Register Oxygen Services
Documents required
Passengers requiring oxygen for medical purposes have to complete MEDIF I, MEDIF II, and bring them on their flights.
Your physician should specify the liters-per-minute flow rate required in the forms above.
Escort
Passengers must travel with an escort who is capable of helping the passengers with their medical needs and assisting them to the exit in the event of an emergency evacuation. The escort must have professional medical qualifications.
Charges
Passengers requiring oxygen service will be charged. See details here.
Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of travelling attendant(s) or other expenses (if any).
Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details in check in timing.
For safety reasons, oxygen cylinders may not be carried by passengers or used on board.
Please contact our reservations office for additional information.
Vietnam Airlines provides a stretcher service for passengers requiring medical clearance on our flights.
In order to determine whether a stretcher will be available for your flight and arranged for medical clearance, please contact our branch office or fill-in the online form below at least 72 hours in advance of the scheduled departure time. Requests for stretchers made within 72 hours before the scheduled departure time may not be processed in time.
Register Stretcher Service
Passengers traveling on a stretcher have to complete MEDIF I, MEDIF II.
Passengers traveling on a stretcher will be charged an additional fee to cover the additional costs associated with this service here.
Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of traveling attendant(s), or other ground expenses (if any).
Passengers are required to arrive at the airport early enough to complete all pre-flight procedures before their flight. Vietnam Airlines recommends that passengers arrive at least two hours prior to your scheduled departure time. See more details in check-in timing.
Passengers traveling on a stretcher must bring MEDIF I, MEDIF II on their flight(s).
Vietnam Airlines provides special services to satisfy our passenger’s needs at the lowest possible price:
Special Services
Remarks
Oxygen for medical use on board (OXYG)
For passengers using oxygen service on board
Charges for using oxygen service on board include:
+ For Vietnam domestic sectors: VND 2,000,000 per one unit (net fare).
+ For international sectors: USD 200 per one unit.
The escorts of passengers using OXYG pay the fare with free baggage allowance like normal passengers.
Accompanied cabin crew service provided on the request
Stretcher service on board (STCR)
For passengers using stretcher service on board:
Charge of stretcher service: Equal to 6 times of the highest applicable adult fares plus surcharges.
The escorts of passengers using STCR pay fare with free baggage allowance like normal passengers.
Oxygen and stretcher service on board (STCR/OXYG)
For passengers using the oxygen and stretcher service on board:
Charge of oxygen and stretcher service:
+ For international sectors: USD200 per one unit.
The escort of passengers using OXYG and STCR pay the fare with free baggage allowance like normal passengers.
Unaccompanied Minor (UM)
UM pay the fare for children/adult as normal passengers.
Charges: VND500,000 (net fare) for Vietnam domestic sectors or USD50 for international sectors.
Accompanying cabin crew charge (if any): Applicable adult fare on the same class of service of UM and appropriate surcharges.
Extra seat service (EXST)
Fare: passengers pay the fare as a normal passenger.
Free baggage allowance: passengers get 2 times the free baggage allowance weight limit of their respective journey.
EXST charge: equals 100% of the applicable adult fare plus surcharges for each additional seat at the time of purchasing.
Wheelchair for cabin (WCHC)
Wheelchair for step (WCHS)
Wheelchair for ramp (WCHR)
Free of charge.
The wheelchair of the passenger shall be accepted for carriage free of charge.
The passengers pay the fare like normal passengers.
Deaf passenger service (DEAF)
Blind passenger service (BLND)
Free of charge
Adult traveling with two or more infants
Adult and Infant(s) pay the fare as normal passengers
The accompanying cabin crew charge includes applicable adult fare and surcharges on the same class of service of passenger
Accompanied cabin crew service provided upon the request
On Vietnam Airlines codeshare flights operated by other airlines the optional services and fees may be provided by Operating carriers with different fees from Vietnam. Please visit the Operating Carriers’website for details.
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