Purchase tickets by cash and miles

What is purchasing tickets by Cash & Miles?

Cash & Miles is the method of purchasing tickets, as form of payment, exclusively for Lotusmiles members. Members can combine cash & accrued miles to pay for a part or all of the airfare.

Purchase tickets using Cash & Miles can be done via Vietnam Airlines website.

Terms & Conditions for purchasing tickets using Cash & Miles

To purchase tickets using Cash & Miles, members need to accumulate at least 2,500 miles/1 passenger/1 segment.

Accumulated miles can be used to:

• Pay for a part or all of the airfare.
• Pay for airfare of a companion if you share the same reservation code (PNR).

Notes:

• When declaring information, members should use only Lotusmiles membership card numbers, not the frequent flyer card numbers of other airlines.
• Accrued miles are not used to pay for taxes, fees and surcharges.
• Tickets bought using Cash & Miles are eligible for earning miles as Lotusmiles Program policy.
• If passengers do not take a flight and need to refund:
  1. Voluntary refund: miles used are not refundable.
  2. Involuntary refund: miles used are refunded in accordance with the ticket handling guidelines of the Conditions of Carriage.

How to purchase tickets using Cash & Miles?

Members purchase tickets using Cash & Miles via the Vietnam Airlines website follow the steps here.

Contact Lotusmiles Contact Center

For prompt support, please contact one of the following channels:

• Service time: 24/7;
• Contact Center: 1900 1800 (calls in Vietnam), (+84-24) 3832 0320 (calls from foreign countries);
• Email: vip.lotusmiles@vietnamairlines.com (Million Milers, Platinum, Gold members); or lotusmiles@vietnamairlines.com (Titanium, Silver, registered members).