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Let's join Vietnam Airlines in addressing common questions.
Look up flight information, view flight history, and discover Vietnam Airlines' flight network.
Assist passengers with common problems while purchasing tickets using Vietnam Airlines' website/app.
Instructions for purchasing, refunding, and exchanging ancillary and special services from Vietnam Airlines.
Find support information for baggage issues such as baggage allowance, connecting baggage, lost baggage, and more.
Find details about our new carry-on baggage allowance applicable to tickets issued or changed from May 5, 2025.
Get the latest updates on travel documents and check-in procedures.
Instruct passengers to exchange tickets voluntarily according to fare rules and rebook involuntarily when Vietnam Airlines changes flight schedules.
A summary of ticket refund support, including refund conditions and fees.
Learn about support scenarios for Vietnam Airlines' loyalty program.
Service hours: 24/7
For calls within Vietnam: 1900 1100
For calls from outside Vietnam: +84 24 38320320
Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com
General support: Telesales@vietnamairlines.com
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Update the contact information of Vietnam Airlines branches worldwide.
Please go to our FAQs section to find quick answers to any questions you may have.
Vietnam Airlines always appreciates all customer feedback. Please share the product/service issues so that we can improve!
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