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Airport & Transit

Airport Guides

Lotus Lounge

Lotus Lounge

Lotus Lounge is a place for you to focus on your business or relaxation.

Lotus Lounge offers you various comfortable facilities including:

  • Service and staff quality are equivalent to inflight’s standards.
  • Luxurious and elegant space decorated.
  • Meals and beverages: as recognized restaurants and hotels:
  • Amenities for business and entertainment;
  • Business area with Internet connected computers;
  • Sockets in seating area;
  • High-speed Wi-fi connectivity;
  • Wide-screen cable/digital televisions;
  • Various Vietnamese and International publications;
  • Other amenities: Separate area for smoking; Separate area for baggage and pets; Bathroom with high-end sanitary equipment, cosmetics and perfume oil.
    For more details about Lotus Lounge at different airports, please read Airport Guide.
    You can view 360-degree image of Lotus Lounge here.

SkyPriority

SkyPriority

SkyPriority unites the most exclusive airport benefits of all SkyTeam alliance members into one, consistent experience for customers who travel in Business class or are Elite Plus member of SkyTeam. So, regardless of your airline or frequent flyer program, SkyPriority will speed and guide you through your journey with ease.

SkyPriority benefits for SkyTeam members:

Business Class passenger
Platinum member
SkyTeam Elite Plus member

SkyPriority Benefits:

Priority check-in areas
Priority baggage drop off
Priority service at ticket/transfer desks
Accelerated security and passport clearance*
Priority boarding
Priority baggage handling

For more details, please click here.

Note: Service not available at all airports. Some of SkyPriority benefits may be limited depending on the airport and alliance members.

SkyPriority Finder

Flight Connections

1. CONNECTING FLIGHTS OPERATED BY VIETNAM AIRLINES
[IN THE TERRITORY OF VIETNAM]

(*) Passengers check-in for your flights to the final destination
(**) Passengers check-in for your first flight to the transit airport

For more information about connecting check-in systems between airlines, please contact Vietnam Airlines' nationwide and worldwide branch offices, Call Center or staffs at airport check-in counters.

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights to the final destination.
For more details, please click here.

3

Checked baggages

Your baggages are checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass and baggage tag

Boarding passes and baggage tags are issued for all flight sectors.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

6

Boarding gate

 

7

On-board

 

8

Enjoy your flight

 

9

Disembarking

 

10

Boarding gate

Passengers should go straight to the boarding gate of next flight.

11

On-board

 

12

Enjoy your flight

 

13

Disembarking

 

14

Receiving your checked baggages at conveyor

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights to the final destination.
For more details, please click here.

3

Checked baggage

Your baggages are checked-in through to the final destination.
For more information about restricted baggage, please click here.

4

Boarding pass and baggage tag

Boarding pass and baggage tag are issued for all flight sectors.

5

Immigration procedures

For more information, please click here
  

6

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

On board

 

9

Enjoy your flight

 

10

Disembarking

 

11

Boarding gate

Passengers should go straight to the boarding gate of next flight.

12

On-board

 

13

Enjoy your flight

 

14

Disembarking

 

15

Immigration procedures

For more details about travel documents, please click here.
   

16

Receiving your checked baggages at conveyor

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass and baggage tag

Passengers receive boarding passes for the first flight sector and tags for baggages checked through to the final destination.

5

Security inspection

For more details, please read the following information
   - Restricted baggage
   - Travel documents

6

Boarding gate

 

7

On-board

 

8

Enjoy your flight

 

9

Disembarking

 

10

Transit counter

Passengers are required to check-in for the next flight at transit counter.

11

Boarding pass

Boarding passes are presented for the next flight.

12

Security 

For more details, please read the following information
   - Restricted baggage
   - Travel documents

13

Boarding gate


14

On-board

 

15

Enjoy your flight

 

16

Disembarking

 

17

Receiving checked baggage at conveyor.

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through to the transit airport.
For more details about restricted baggage, please click here.

4

Boarding pass and baggage tag

Passengers receive boarding pass and baggage tag for the first flight.

5

Immigration procedures

For more details about travel documents, please click here.

6

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

On-board

 

9

Enjoy your flight

 

10

Disembarking

 

11

Transit counter

Passengers are required to check-in for the next flight at transit counter.

12

Boarding pass

Boarding passes baggage tags are presented for the next flight.

13

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

14

Boarding gate


15

On board

 

16

Enjoy your flight

 

17

Disembarking

 

18

Immigration procedures

For more details about travel documents, please click here.

19

Receiving checked baggages at conveyor


» Applied for destinations listed as followings: England (London Heathrow), Russia (Domodedovo), France (Charle De Gaulle), Germany (Frankfurt), Australia (Sydney, Melbourne), Japan (Kansai, Narita, Haneda, Fukuoka, Nagoya), Korea (Incheon, Pusan), Indonesia (Jakarta), China (Beijing) and connecting time not exceeding 5 hours. (For more details, please click here)

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights to the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through to the final destination
For more details about restricted baggage, please click here

4

Boarding pass and baggage tags

Boarding passes and baggage tags are issued for all flight sectors.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

6

Boarding gate

 

7

On-board

 

8

Enjoy your flight

 

9

Disembarking

 

10

Transit assistance service

Vietnam Airlines staffs assist passengers with transit procedures for the next flight.

11

Immigration procedures

For more details about travel documents, please click here.
   

12

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel Information

13

Boarding gate

 

14

On-board

 

15

Enjoy your flight

 

16

Disembarking

 

17

Immigration procedures

For more details about travel documents, please click here.

18

Receiving your checked baggages at conveyor.

 

» Applied for routings originating from England (London Heathrow), Russua (Domodedovo), France (Charle De Gaulle), Germany (Frankfurt), Australia (Sydney, Melbourne), Japan (Kansai, Narita, Haneda, Fukuoka, Nagoya), Korea (Incheon, Pusan), Indonesia (Jakarta), China (Bắc Kinh) and connecting time not exceeding 5 hours. (For more details, please click here)

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights through the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding passes and baggage tags are issued for all flight sectors.

5

Immigration procedures

For more details about travel documents, please click here.
    

6

Security inspection

For more details, please read the following information
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

On-board

 

9

Enjoy your flight

 

10

Disembarking

 

11

Transit assistance service

Vietnam Airlines staffs assist passengers with transit procedures for the next flight.

12

Immigration procedures

For more details about travel documents, please click here.
   

13

Boarding gate

 

14

On-board

 

15

Enjoy your flight

 

16

Disembarking

 

17

Receive your checked baggages at conveyor

 

» Applied for routings with origins or destinations as follows: England (London Heathrow), Russia (Domodedovo), France (Charle De Gaulle), Germany (Frankfurt), Australia (Sydney, Melbourne), Japan (Kansai, Narita, Haneda, Fukuoka, Nagoya), Korea (Incheon, Pusan), Indonesia (Jakarta), China (Beijing) and connecting time not exceeding 24 hours. (For more details, please click here)
For example: Frankfurt (VN36) - Hanoi (VN227) - Ho Chi Minh City (VN773) - Sydney

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights to the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through the final destinations.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding passes and baggage tags are issued for all flight sectors.

5

Immigration procedures

For more details about travel documents, please click here.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

On-board

 

9

Enjoy your flight

 

10

Disembarking

 

11

Transit assistance service

Vietnam Airlines staffs assist passengers with the transit procedures for next flight.

12

Boarding gate

 

13

On-board

 

14

Enjoy your flight

 

15

Disembarking

 

16

Transit assistance service

Vietnam Airlines staffs assist passengers with the transit procedures for next flight.

17

Security inspection

For more details, please read following information:
   - Restricted baggage
   - Travel documents

18

Boarding gate


19

On-board

 

20

Enjoy your flight

 

21

Disembarking

 

22

Immigration procedures

For more details about travel documents, please click here.
   

23

Receiving your checked baggages at conveyor 

2. CONNECTING FLIGHTS OPERATED BY VIETNAM AIRLINES AND OTHER AIRLINES (OR VICE VERSA)
[IN THE TERRITORY OF VIETNAM]

(*) Vietnam Airlines and other airlines have CONNECTED check-in systems
(**) Vietnam Airlines and other airlines HAVE NOT CONNECTED check-in systems

For more information about check-in system connection, please contact Vietnam Airlines nationwide and worldwide branch offices, customer service hotline or staffs at airport check-in counters

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flight to the final destination.
For more information about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through to the final destination.

For more information about restricted baggage, please click here.

4

Boarding pass

Boarding passes and baggage tags are issued for all flight sectors.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

6

Boarding gate

 

7

On-board

 

8

Enjoy your flight

 

9

Disembarking

 

10

Boarding gate

Passengers should go straight to the boarding gate of next flight.

11

On-board

 

12

Enjoy your flight

 

13

Disembarking

 

14

Receiving your checked baggages at conveyor

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights to the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding pass and baggage tags are issued for all flight sectors.

5

Immigration procedures

For more details about travel documents, please click here.
   

6

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

On-board

 

9

Enjoy your flight

 

10

Disembarking

 

11

Boarding gate

Passengers should go straight to the boarding gate of next flight.

12

On-board

 

13

Enjoy your flight

 

14

Disembarking

 

15

Immigration procedures

For more details about travel documents, please click here.
   

16

Receiving your checked baggages at conveyor

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights to the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding passes and baggage tags are issued for all flight sectors.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage;
   - Travel documents.

6

Boarding gate

 

7

On-board

 

8

Enjoy your flight

 

9

Disembarking

 

10

Immigration procedures

For more details about travel documents, please click here.

11

Boarding gate

Passengers should go straight to the boarding gate for next flight.

12

On-board

 

13

Enjoy your flight

 

14

Disembarking

 

15

Immigration procedures

For more details about travel documents, please click here.

16

Receiving your checked baggages at conveyor

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights to the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding passes and baggage tags are issued for all flight sectors.

5

Immigration procedures

For more details about travel documents, please click here.
   

6

Security inspection

For more details, please read the following information:
   - Restricted baggage;
   - Travel documents

7

Boarding gate

 

8

On-board

 

9

Enjoy your flight

 

10

Disembarking

 

11

Immigration procedures

For more details about travel documents, please click here.
    

12

Boarding gate

Passengers should go straight to the boarding gate of next flight.

13

On-board

 

14

Enjoy your flight

 

15

Disembarking

 

16

Receiving your checked baggages at conveyor

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about restricted baggage, please click here.

3

Checked baggage

Your baggages are checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Passengers receive boarding passes for the first flight and tags for baggages checked through to the final destination.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage;
   - Travel documents.

6

Boarding gate

 

7

On-board

 

8

Enjoy your flight

 

9

Disembarking

 

10

Transit counter

Passengers are required to check-in for the next flight at transit counters by airlines operating the next flight.

11

Boarding pass

Passengers receive boarding pass for the next flight.

12

Boarding gate

 

13

On-board

 

14

Enjoy your flight

 

15

Disembarking

 

16

Receiving your checked baggages at conveyor

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Passengers receive boarding pass for the first flight and tags for baggages checked through to the final destination.

5

Immigration procedures

For more details about travel documents, please click here.

6

Security inspection

For more details, please read the below information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

On-board

 

9

Enjoy your flight

 

10

Disembarking

 

11

Transit counter

Passengers are required to check-in for the next flight at transit counter by airlines operating the next flight.

12

Boarding pass

Passengers receive boarding passes for the next flight.

13

Boarding gate

 

14

On-board

 

15

Enjoy your flight

 

16

Disembarking

 

17

Immigration procedures

For more details about travel documents, please click here.
    

18

Receiving your checked baggages at conveyor

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in.

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about airport check-in, please click here.


3

Checked baggage

Your baggages are checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Passengers receive boarding passes for the first flight and tags for baggages checked through to the final destination.

5

Security inspection

For more details, please read below information:
   - Restricted baggage
   - Travel documents

6

Boarding gate

 

7

On-board

 

8

Enjoy your flight

 

9

Disembarking

 

10

Transit counter

Passengers are required to check-in for the next flight at transit counter by airlines operating the next flight. 

11

Boarding pass

Passengers receive boarding passes of the next flight. 

12

Immigration procedures

For more details about travel documents, please click here.
    

13

Boarding gate

 

14

On-board

 

15

Enjoy your flight

 

16

Disembarking

 

17

Immigration procedures

For details about travel documents, please click here.
    

18

Receiving your checked baggages at conveyor

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more detail about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Passengers receive boarding passes for the first flight and tags for checked baggages through to the final destination.

5

Immigration procedures

For more details about travel documents, please click here.

6

Security inspection

For more details, please read below information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

On-board

 

9

Enjoy your flight

 

10

Disembarking

 

11

Immigration procedures

For more details about travel documents, please click here.
   

12

Transit counter

Passengers are required to check-in for the next flight at transit counter by airlines operating the next flight.

13

Boarding pass

Passengers receive boarding passes of the next flight.

14

Boarding gate

 

15

On-board

 

16

Enjoy your flight

 

17

Disembarking

 

18

Receiving your checked baggages at conveyor

3. CONNECTING FLIGHTS OPERATED BY OTHER AIRLINES AND VIETNAM AIRLINES
[Outside the territory of Vietnam]

For more information about connecting check-in systems between airlines, please contact Vietnam Airlines' nationwide and worldwide branch offices, Call Center or staffs at airport check-in counters.

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights to the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding passes and luggage tags are issued for all flight sectors.

5

Immigration procedures

For more details about travel documents, please click here.

6

Security inspection

For more details, please read the following information: 
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

On-board

 

9

Enjoy your flight

 

10

Disembarking

 

11

Boarding gate

Passengers should go straight to the boarding gate of next flight.

12

On-board

 

13

Enjoy your flight

 

14

Disembarking

 

15

Immigration procedures

For more details about travel documents, please click here.

16

Receiving your checked baggages at conveyor

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your first flight at airport check-in counters.
For more details about airport check-in, please click here.

3

Checked baggage

Your baggages are checked through the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Passengers receive boarding passes for the first flight and tags for baggages checked through the final destination.

5

Immigration procedures

For more details about travel documents, please click here.

6

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

On-board

 

9

Enjoy your flight

 

10

Disembarking

 

11

Transit counter

Passengers are required to check-in for the next flight at transit counter by airlines operating the next flight.

12

Boarding pass

Passengers receive boarding passes of the next flight.

13

Boarding gate

 

14

On-board

 

15

Enjoy your flight

 

16

Disembarking

 

17

Immigration procedures

For more details about travel documents, please click here.

18

Receiving your checked baggages at conveyor

 

Minimum connecting time

The minimum connecting time at Vietnam airports for transfering between Vietnam Airlines flights as follow:

AIRPORT
BETWEEN VIETNAM AIRLINES FLIGHTS

MINIMUM CONNECTING TIME

(MINUTE)

NOI BAI AIRPORT

(HA NOI)

Domestic-Domestic 60 minutes
Domestic-International 120 minutes
International-International 60 minutes

DA NANG AIRPORT

(DA NANG)

Domestic-Domestic 60 minutes
Domestic-International 90 minutes
International-International 60 minutes

TAN SON NHAT AIRPORT

(HO CHI MINH CITY)

Domestic-Domestic 60 minutes
Domestic-International 100 minutes
International-International 60 minutes