Vietnam Airlines applies the piece concept for baggage allowance on all domestic and international flights. Accordingly, free baggage allowance is determined by the number of pieces of luggage. 

Note:

• Passengers who have already purchased tickets before August 1st, 2019 are still eligible for the checked baggage shown on their tickets.
• Any item that exceeds weight and/or maximum size (width + height + depth) required by Vietnam Airlines may be re-packed, charged with an excess baggage fee, sent as cargo, or rejected.
• In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. This is in accordance with local occupational safety rules.
• The free baggage allowance might vary for different carriers. Please consider this rule in case passengers are connecting to/from another carriers or taking any Vietnam Airlines' codeshare flights operated by other airlines. 

Class of service	Hand baggage
Business Class
Premium Economy Class
Economy Class

• 56(A) X 23(B) X 36(C)cm
• (A) + (B) + (C) < 115cm

• 30(D) X 15(E) X 40(F)cm
• (D) + (E) + (F) < 85cm

Hand baggage includes hand baggage item(s) and one accessory. For safety reasons, the weight and dimensions must follow:

• The maximum weight for each piece of hand baggage is 10kg/22lb.
• The total weight of hand baggage item(s), plus one accessory must not exceed:
1. For Economy class: 12kg/26lb (including one hand baggage item and one accessory)
2. For Premium Economy/Business class: 18kg/40lb (including two hand baggage items and one accessory)
• The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).
• The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.

In addition to hand baggage item(s) and an accessory, passengers may take some personal items on board without a fee.

Important Notice:

If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked.

Planning for travel with your pet

Passengers traveling with pet as checked baggage should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before their departure time.

• Animal types
  
• Weight Limits
• Health Requirements
• Qualified kennel

Passengers must contact the appropriate  quarantine office, embassy or consulate to confirm all necessary documents such as import/export permit, quarantine certificates, health certificates and rabies immunization reports.

For more helpful tips about immigration required by some countries, please click here. 

Planning for travel with your pet

Passengers traveling with a pet onboard should contact Vietnam Airlines branch offices for advanced reservations. Passengers are required to make the service request at least 24 hours before their departure time. 

• Types
• Age
• Weight Limits
• Health status
• Qualified kennel/ pet travel bag

(*) Pet onboard service is restricted for Business class on B787 and A350 aircraft.

Documents required

Passengers must contact the appropriate quarantine office, embassy, or consulate to confirm all necessary documents such as quarantine certificates, health certificates and rabies immunization reports.

Service Dog: Permitted on board at no cost for accompanying their owner, passengers with disabilities. The dog must sit in front of the passenger. Advanced reservation for service dogs is required. Documents required are mentioned above.

At the airport

Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time.

See more details in check-in timing

When checking your pet in, passengers will be required to sign the “Waiver of responsibility” form. Passengers can also download this form here, complete it and bring this form to the check-in counter.

Planning for travel

Weight

The cabin baggage weight must not exceed 75 kg per seat, and the pressure on the seat must not exceed 0.046 kg/cm2 (75 kg 40cm x 40cm total area).

At the airport
Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers to arrive at least two hours prior to their scheduled departure time. 
See more details in check-in timing
On flight

Passengers are responsible for handling their luggage onboard the aircraft as well as during arrival and departure from the airport.
Useful information

Passengers should contact the appropriate local offices and respective airport authorities to familiarize themselves with all regulations and required documentation regarding their luggage. 
For more useful travel tips, passengers may refer to our information page here: TIMATIC WEB

Bicycles to be carried as checked baggage include all kinds of regular bikes, sport-bikes, powered bikes (operated by thermo-battery or electric-battery etc…).

• Bulky baggage must be packed in a neat manner without sharp-pointed angles
• Bicycles must be packed in a box that satisfies the following requirements:

• Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to their scheduled departure time. See more details in check-in timing

• Golf Set: Includes 01 golf bag containing a maximum of 14 golf clubs, 12 golf balls, putting tees, and 01 pair of golfing shoes not exceeding a total weight of 23 kg. Items outside of this list will not be considered as parts of the Golf Set. 
• Skiing/Water Ski Set: One item of snow/water skiing equipment consists of one pair of skis, one pair of ski poles, one pair of boots, one snowboard, one pair of standard water skis or one slalom water ski. 
• Surfboard: Includes 01 wave surfing device (surfboard, paddle board, body-board, etc…) 
• Diving Equipment: Includes 01 diving suit, 01 snorkel, 01 pair of fins, and 01 diving mask. Items such as pressure gauges and tanks are considered potentially hazardous and are prohibited.

• At the airport

Passengers are required to be presented at the airport early enough to complete all procedures before their flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details in check-in timing.

Baggage Claim

Upon arrival at the airport, passengers recognize that their baggage has been delayed, missing, lost or damaged, please contact the staff of Vietnam Airlines at the airport and submit a claim report. Your claim report will be registered and then passengers will receive a Property Irregularity Report (PIR) with a reference number.

Please note that PIR shall be used as the legal basis that confirms that your baggage was mishandled and shall be one of the documents for Vietnam Airlines to consider any reimbursement request for expenses and/or compensation later on.

Passengers can download Baggage Claim Form 

Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within:

• For missing and damaged baggage(*): As soon as or no later than 07 (seven) days from the date when the baggage had been/was supposed to be delivered to the passengers;
• For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered.

(*) Vietnam Airlines is not liable for minor damage to your checked-in baggage. Please refer to the Liability Release of Checked baggage for more details. 

Baggage Tracing

We will initiate the tracing of your baggage through our worldwide computerized tracing system and will keep passengers informed of the status of their baggage.

If passengers have filed a report already, the file reference (eg HANVN12345) can be used to trace their baggage online. Just click on the WORLDTRACER website.

Baggage Delivery

We will notify passengers as soon as their baggage is located and will be delivered to the specified address, subject to local customs regulations. Alternatively, passengers may collect their baggage at the airport and we shall be glad to reimburse the transport cost.

Baggage Compensation

In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with Vietnam Airlines’ Conditions of Carriage. A search can be extended to up to 100 days if passengers wish so.

If passenger’s itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, passengers should inquire with the airline in question. In the case of code shares operated by other companies, please contact the operating company.

Please refer to our General Conditions of Carriage for Passengers and Baggage.

Forgotten Articles

Lost property that is discovered within the cabin will be kept at the airport of arrival. Depending upon what it is, the unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities.

If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately.

Checked baggage

Passengers should personally pick up their own checked baggage at the airport baggage conveyor belt upon arrival. In the event that passengers have forgotten to retrieve their baggage, please contact us  immediately.

If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. If a passenger fails to claim their baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion. 

Return of Baggage

If your lost article is found, it will be immediately delivered to the place of your choosing. Passengers will be responsible for any shipping fees.

Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Please inquire using the relevant contact details.

Taking the wrong baggage

Please immediately return to your airport of arrival, and notify a member of staff.

Lost and Found counter contact 

At Noi Bai International Airport
Lost and Found counter: 1st floor of Noi Bai International Airport – Hanoi City – Viet Nam.
Telephone: (84-24) 38840008/38843417
E-mail: xldnba@viags.vn