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PRE-PAID BAGGAGE
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Please enter one of the following:
Itinerary: :
Reservation code: :
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Explosives
Radioactive, Infectious,Toxic Substances, Corrosives
Gases, Flammable Items
Other Dangerous Items
Sharp Objects, Weapons
Firearms And Lookalike Items
Dangerous Items
Valuable items such as laptop, camera, etc…
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Purchase Pay-later reservation* Apply only for reservations made from www.vietnamairlines.com, selecting Pay Later option in Vietnam Domestic Payment in payment page.
Itinerary:
Reservation code:
Departure day
We understand baggage is an important part of your journey. Vietnam Airlines is pleased to supply useful baggage information as below:
For health and safety reasons, each piece of baggage that is checked in must not exceed 32kg and total dimensions (width + heights + depth ) must not exceed 203 cm.
Important Notice:
You will be required to re-pack your bag if the weight per piece of checked baggage exceeds 32kg.
Alternatively, you may want to consider sending your baggages as cargo. Please contact us prior to your travel.
Complying with the safety standard, each piece of hand luggage must not exceed 7kg and the total dimensions (width + heights + depth ) must not exceed 115cm (56 cm x 36 cm x 23 cm (or: 22’’ x 11‘’ x 9’’)
In case that your hand baggage exceeds the quantity, weight and dimensions as specified above, the luggage must be checked in.
On Vietnam Airlines' flights, you are offered baggage allowance free of charge at least as below:
For itineraries within Asia
For itineraries from/to the America
For other itineraries
Note:
From/To the America: 01 piece, maximum weight of 23kg and sum of 3 dimensions not exceeding 115cm (45 in) and a fully collapsible stroller. Other itinerary: 10kg and a fully collapsible stroller.
Additional to your ticketed allowance baggage, Lotusmiles members are offered an enomous benefit as below:
If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. Please find full details of your baggage allowances for each flight in your itinerary in your ticket or on the operating carrier’s website before travelling.
For itineraries to/from the Americas, baggage allowance policy of the first marketing carrier (the first carrier whose code appears in your ticket) will be applied for the whole itinerary. If the first carrier in your ticket is Vietnam Airlines, our baggage policy is applied for your whole journey. However, if the first carrier in your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied for the whole journey.
Even if your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, you are still able to purchase excess baggage at check-in counter.
Fees for Excess Baggage at Airport
If your need to carry baggage that weighs more than your free baggagge allowance, you are recommended to take advantage of buying pre-paid baggage with a much lower cost comparing to paying for excess baggage at the airport and save time for your journey.
Fees for Pre-paid Baggage.
Vietnam Airlines offer service for passenger travelling with pet on the same flight. Your pet will be delivered as checked baggage. This service is supplied subject to specific aircafts.
Planning for travel with your pet
Passengers travelling with pet as checked baggage should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time.
Passengers contact the appropriate quarantine office, embassy or consulate… to confirm all necessary documents such as import/export permit, quarantine certificates, health certificates and rabies immunization reports. We have some helpful tips for reference TIMATIC WEB.
Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to your schedule departure time.
See more details in check in timing.
At the airport, passenger will be required to sign “Waiver of responsibility” form. Passenger also can prepare this form in advance by downloading here, complete and bring with you to the check in counter.
Pet on board service is applied to passengers travelling on Vietnam Airlines operating flights. Pet on board service is supplied subject to loading capacity of specific aircafts.
Passengers travelling with pet on board should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time.
(*) Pet on board service is restricted for business class on B787 and A350.
Documents required
Passengers contact the appropriate quarantine office, embassy or consulate… to confirm all necessary documents such as quarantine certificates, health certificates and rabies immunization reports…
We have some helpful tips for reference, TIMATIC WEB
At the airport
See more details in check in timing
When checking your pet in, passenger will be required to sign “Waiver of responsibility” form. Passenger also can download this form here, complete and bring with you to the check in counter.
Vietnam Airlines offer the additional seat service for baggage onboard the aircraft. For fragile, bulky, or valuable items such as musical instruments, paintings and antiquities, etc. Passengers may have reserved seat(s) beside to secure their belongings during flight.
Planning for travel
Weight
The cabin baggage weight must not exceed 75 kg per one seat and the pressure on the seat must not exceed 0.046 kg/cm2 (75 kg 40cm x 40cm total area).
Aircraft
Maximum dimensions /seat
Boeing B787, B777
Airbus A350, A330, A321
40cm x 50cm x 160cm
ATR72
40cm x 50cm x 95cm
Vietnam Airlines transport bicycle and bulky items as checked baggage.
Vietnam Airlines offers transport services for sporting equipments such as golf club, ski gear and diving instruments as checked baggage.
Vietnam Airlines provides complimentary transportation services for foldable carriage devices such as prams, infant strollers, wheelchairs, and pushcarts.
Passengers are required to be presented at the airport early enough to complete all procedures before your flight. Vietnam Airlines recommends you arrive at least two hours prior to your schedule departure time. See more details in check in timing
Special baggage
Weight/Size
Charges
Remarks
VN Domestic (Net VND) per sector
International (*)
USD per checked portion
Group 1
Group 2
Within A
Within B or Between A and B
Within C or Between C and A/B
Between D and A/B/C
Pets carried as checked baggage (AVIH-Animal in Hold)
Up to 9kg
500.000
50
100
175
200
The charge shall be applied to the total weight of a pet and a container
From over 9kg up to 16kg
800.000
75
125
225
250
From over 16kg to 32kg
1.200.000
275
Service animals for disable passengers
Free of charge
Cabin Baggage (CBBG)
The rate equivalents to 100% of the applicable adult fare plus surcharge(s) (if any) for each additional seat with the same class of services used at the time the passenger purchases special baggage.
Bike
Could be counted towards baggage allowance. If the weight exceeds free baggage allowance, normal excess baggage charge or prepaid baggage charge will be applied.
Baggage with sum of three dimensions over 330 cm:
- International journey: additional fee 50 USD applied for each item per checked portion.
- Vietnam domestic journey: no additional fee applied.
Bulky baggage
Golf set
The first set
Free of charge for the golf set with weight up to 20kg. If the set weighs more than 20kg, normal excess baggage charge for the portion of weight exceeding 20kg will be applied.
From the 2nd set
Surfboard/ Kiteboard/ Windsurfer
Snow/ Water Skiing Equipment
Scuba diving equipment
Other sport equipment (Hang gliders, Archery equipment, Fishing equipment, Bowling equipment,etc...)
Stroller, Wheelchair
1 stroller Free of charge for 1 infant
1 wheelchair Free of charge for 1 personal use
Between Ho Chi Minh city and Hai Phong, Vinh, Dong Hoi, Thanh Hoa
Examples
Grenades, Dynamite, Gunpowder, Flares, Fireworks And Lookalike Items etc.
Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc.
Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc.
Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery For Electronic Equipments (>160 Wh or >8g lithium) etc.
Knife, Sword, Box Cutter, Dart, Scissors etc.
All Types Of Firearms, Parts Of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc.
Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades Or Shafts Longer Than 6 cm, Wrenches, Spanners, And Pliers Longer Than 10cm In Total Length etc.
Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc.
Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipments (E.G Power Bank) etc.
For more details about regulations of restricted goods carried by passengers, please kindly read below information:
We aim to deliver baggages to right destinations. However, sometimes baggages may be damaged, delayed or do not reach the destinations due to inclement weather or facility requirements. Please accept our sincerest apologies if you have suffered any such issue. In an event such as the above, Vietnam Airlines will do our utmost to resolve the problem.
Baggage Claim
If your baggage may be damaged or does not come off the conveyor belt, please file a report with our Lost and Found Counter located at the arrival station, as soon as possible. Our staff or handling agent will provide you assistance.
If, for some reasons, this was not reported at the airport immediately upon arrival, you may submit your Baggage Claim Form within deadlines as below. Claims received after this deadline will be dismissed.
Baggage
Notice duration
Delayed Baggage
(*) Vietnam Airlines is not liable for minor damage to your checked-in baggage. Please refer to Liability Release of Checked baggage for more details.
Baggage Tracing
We will initiate the tracing of your baggage through our worldwide computerised tracing system and will keep you informed of the status of your baggage.
If you have filed a report already, you can use the file reference (eg HANVN12345) to trace your baggage online. Just click on the WORLDTRACER website.
Baggage Delivery
We will notify you as soon as your baggage is located and will be delivered to the address you specified, subject to local customs regulations. Alternatively, you may collect your baggage at the airport and we shall be glad to reimburse the transport cost.
Baggage Compensation
In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with the Vietnam Airlines’ Conditions of Carriage. A search can be extended to up to 100 days if you so wish.
If passenger’s itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, you should inquire with the airline in question. In the case of code shares operated by other companies, please contact the operating company.
Please refer to our General Conditions of Carriage for Passengers and Baggage.
Forgotten Articles
Lost property that is discovered within the cabin will be kept at the airport of arrival. Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities.
If you have found personal items that have been left behind in the aircraft cabin, please contact us immediately.
Checked baggage
Passengers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival. In the event that you have forgotten to retrieve your baggage, please contact us immediately.
If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion.
Return of Baggage
If your lost article is found, it will be immediately delivered to the place of your choosing. Passengers will be responsible for any shipping fees.
Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Please inquire using the relevant contact details.
If you have taken the wrong baggage
Please immediately return to your airport of arrival, and notify a member of staff.
Lost and Found counter contact at Noi Bai and Tan Son Nhat international airport
At Noibai International Airport: Lost and Found counter: 1st floor of Noibai International Airport – Hanoi City – Viet Nam. Telephone: (84-24)38840008 or (84-24)38865002 extension 3134 E-mail: hl.viags@vietnamairlines.com; xld.viags@vietnamairlines.com
At Tan Son Nhat Internation Airport: Lost and Found counter Terminal 2 - Tan Son Nhat International Airport - Ho Chi Minh City - Viet Nam Telephone: (84-28) 35470415 or (84-28) 38446665 extension 6062 E-mail: lostandfound.viags@vietnamairlines.com
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