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Baggage

General Info

Baggage

We understand baggage is an important part of your journey. Vietnam Airlines is pleased to supply useful baggage information as below:


Checked baggage

  • (A) + (B) + (C) < 203 cm     

    For health and safety reasons, each piece of baggage that is checked in must not exceed 32kg and total dimensions (width + heights + depth ) must not exceed 203 cm.

    Important Notice:

    You will be required to re-pack your bag if the weight of a single piece of your checked baggage exceeds 32kg.

    Alternatively, you may want to consider sending it as cargo. Please contact us prior to your travel

    Hand baggage

    • 36(A) X 23(B) X 56(C) cm
    • (A) + (B) + (C) < 115 cm

    Complying with the safety standard, each piece of hand luggage must not exceed 7kg and the total dimensions (width + heights + depth ) must not exceed 115cm (56 cm x 36 cm x 23 cm (or: 22’’ x 11‘’ x 9’’)

    Important Notice:

    In case your hand baggage exceeds the quantity, weight and dimensions as specified above, your luggage must be checked in.

    Baggage tips

    • It’s always helpful to personalize your baggage with stickers or tags. You can also tag your baggage your name and contact information so it could be returned to you easily after flight.
    • We recommend that you pack your belongings in proper suitcases to avoid damage to your luggage or its contents during transport.
    • In order to safeguard your property and to prevent any loss, damages or delay, Vietnam Airlines would like to remind you not to pack any fragile articles, perishable items,or valuable and important personal effects into your checked baggage.

    • Any item that exceeds weight and/or has a maximum size (width + height + depth) mentioned above may be rejected.
    • In addition , we recommend that your checked baggage not exceed 32kg per piece to avoid injury to porters, especially for customers travelling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. This is in accordance with the local occupational safety rules.
    • The Free Baggage Allowance might be different for a variety of carriers. If you are connecting to/ from another carrier and if you are taking any Vietnam Airlines code sharing flight which operated by other airlines. Please refer Interline Baggage Rule for detail.


    Baggage Allowance

    Baggage Allowance




    Class of service ALLOWANCEs
    Business & Premium Class
    Economy Class

    On Vietnam Airlines' flights, our passengers are offered baggage allowance free of charge at least as below:

    • Business & Premium Class: 30kg checked baggage + two pieces of hand baggage
    • Economy Class: 20kg checked baggage + one piece of hand baggage

    Personal items free of charge


    For particular itinerary, please click here.

    Baggage allowance for Lotusmiles members

    Additional to your ticketed allowance baggage, Lotusmiles members are offered an enomous benefit as below:

    Baggage Benefits  Silver Titanium Gold Platinum
    Priority baggage SkyPriority tags - Yes Yes Yes
    Extra baggage allowance when weight system applied - +10 kgs + 15 kgs + 25 kgs
    when piece system applied - 01 piece 01 piece 01 piece

    Baggage allowances on codeshare flights

    If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. Please find full details of your baggage allowances for each flight in your itinerary in your ticket or on the operating carrier’s website before travelling.

    Excess Baggage

    Excess Baggage Fees Paid at Airport

    Even if you are over your baggage allowance upon arrival at the airport, you are still able to purchase excess baggage at check-in counter.

    Fees for Excess Baggage at Airport



    Prepaid Baggage

    PRE-PAID BAGGAGE

    If your need to carry baggage that weighs more than your free baggagge allowance, you are recommended to take advantage of buying pre-paid baggage with a much lower cost comparing to paying for excess baggage at the airport and saving time for your journey.

    • Prepaid baggage is available for passengers holding Vietnam Airlines tickets, except for infant under 2 years old.
    • Prepaid baggage is applied for flights wholly on Vietnam Airlines and operated by Vietnam Airlines only.
    • Pre-paid baggage is not applied for some short domestic sectors operated by small aircraft ATR72.
    • Pre-paid baggage is required to be purchased at least six (6) hours prior to departure time.

    • You can buy Pre-paid baggage on our website www.vietnamairlines.com or at Vietnam Airlines Ticketing offices during booking process or after ticketed. In case of purchasing Pre-paid baggage on the website, you have 2 options: (1) input Reservation code, Last name, Email or (2) input Ticket number.

    • Prepaid baggage is sold in 5kg or 10kg weight per block. Maximum 10 blocks (100kg) can be purchased per passenger. You can choose to buy 1 type of block (5kg or 10kg) or both types (5kg and 10kg), yet the total must not exceed 10 blocks.

    • Pre-paid baggage is subject to Vietnam Airlines Standard conditions of maximum weight and size for checked baggage and not applied for Special baggage.

  • Fees for Pre-paid Baggage.
    • Pre-paid baggage is only valid for the passenger on the specific flight - which is paid for. Pre-paid baggage could not be endorsed, rerouted, refunded and/or exchanged to other services or tickets. Exception:Totally unused Pre-paid baggage associated to ticket with itinerary originating Korea is refundable. The refund fee is 25% of the unused Pre-paid baggage value.
    • Pre-paid baggage can be voluntarily changed to other Vietnam Airlines operated flights on the same sector. The change must be done at least 6 hours before departure time of original and new flight.
    • At check-in counters: If your weight of baggage is less than Baggage Allowance and Pre-paid baggage, Pre-paid baggage is not permitted to refund.
    • At check-in counters: If your weight of baggage is in excess of Baggage allowance and Pre-paid baggage, you are required to pay Excess baggage charges which are applied for the exceeding weight according to Weight concept (kg).
    • For passengers whose ultimate ticketed origin or destination is USA/Canada with baggage allowance by piece concept, Pre-paid baggage will not be available for any piece and/or weight in excess allowance.
    • In case you cannot purchase Pre-paid baggage on our website www.vietnamairlines.com (because of segments on which Prepaid baggage has been purchased,  Reservation code in which Prepaid baggage was purchased before; partial used tickets; or other cases due to technical restrictions), please purchase Prepaid baggage at Vietnam Airlines ticketing offices. 

      •  NOTE: Temporarily stop selling EMD-A prepaid baggage on the flights departing during the following periods:  
      From Japan to HAN/DAD/SGN:
               + From 01-Nov-2017 through 19-Mar-2018 :  VN351, VN357; 
               + From 01-Nov-2017 through 28-Feb-2018 :  VN303, VN319; 
               + From 28-Oct- 2017 through 25-Mar-2018 :  VN341, VN347.
        From Japan connecting at HAN/DAD/SGN to other International or Domestic flights: 
        On all flights departing from Japan from 28-Oct-2017 through 25-Mar-2017, including unrestricted flights, 
        e.g: NRT – VN311 – x/HAN – REP or FUK – VN351 – x/SGN – HUI

    Special Baggage

    FLYING WITH YOUR PET (AVIH)

    Vietnam Airlines offer service for passenger travelling with pet on the same flight. Your pet will be delivered as checked baggage.

    Planning for travel with your pet

    Passenger travelling with pet as checked baggage should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time.

    Document require

    Passenger contact the appropriate  quarantine office, embassy or consulate… to confirm all necessary documents such as import/export permit, quarantine certificates, health certificates and rabies immunization reports.
    We have some helpful tips for reference TIMATIC WEB. 

    Restrictions for pets:

    We have temperature restrictions to make sure your pet isn’t exposed to extreme heat or cold. So in case of  rough weather reason, you cannot travel with a pet if the current or forecasted temperature is too hot or too cold at any location on the itinerary.  


    At the airport

    Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to your schedule departure time.

    See more details in check in timing 

    At the airport, passenger will be required to sign “Waiver of responsibility” form. Passenger also can prepare this form in advance by downloading here, complete and bring with you to the check in counter.

    FLYING WITH YOUR PET ON BOARD

    Pet on board service is applied to passenger travelling on Vietnam Airlines operating flights Pet on board service is supplied subject to loading capacity of specific aircaft.

    Planning for travel with your pet

    Passenger travelling with pet on board should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time.

    Passenger contact the appropriate quarantine office, embassy or consulate… to confirm all necessary documents such as quarantine certificates, health certificates and rabies immunization reports… 

  • We have some helpful tips for reference, TIMATIC WEB

    • Costs
      Service Dog: Permitted on board at no cost for accopanying their onwner, passengers with disabilities. The dog must sit in front of the passenger. Advance reservation for service dogs is required.  Documents required are mentioned above.

      At the airport

    Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to your schedule departure time.

    See more details in check in timing

    When checking your pet in, passenger will be required to sign “Waiver of responsibility” form. Passenger also can download this form here, complete and bring with you to the check in counter.

    Cabin Baggage

    Vietnam Airlines offer the additional seat service for baggage onboard the aircraft. For fragile, bulky, or valuable items such as musical instruments, paintings and antiquities, etc. Passengers may have reserved seat(s) beside to secure their belongings during flight.

    Planning for travel

    Reservation
    Passengers wishing to purchase additional seats to stow belongings should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time.
    Packaging
    Cabin baggage must be securely packaged to ensure there are no sharp edges or other characteristics that might damage or puncture the seats, interior walls, other areas onboard the aircraft, or that could pose a risk to passengers during flight.

    Weight

    The cabin baggage weight must not exceed 75 kg per one seat and the pressure on the seat must not exceed 0.046 kg/cm2 (75 kg 40cm x 40cm total area).

    Dimension

    Aircraft

    Maximum dimensions /seat

    Boeing B787, B777

    Airbus A350, A330, A321

    40cm x 50cm x 160cm

    ATR72

    40cm x 50cm x 95cm
    • Cost
    For information on costs and fees associated with special transport, passengers can refer to our pricing guide here.
    • At the airport
    Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to your schedule departure time. 
    See more details in check in timing

    • On flight
     Passengers are responsible for handling their luggage onboard the aircraft as well as during arrival and departure from the airport.

    • Useful information
    Passengers should contact the appropriate local offices and respective airport authorities to familiarize themselves with all regulations and required documentation regarding their luggage. 
    For more useful travel tips, passengers may refer to our information page here: TIMATIC WEB

    Bicycles and Sizeable Baggage

    Vietnam Airlines transport bicycle and bulky items as checked baggage.

    • Bulky baggage are items with total dimensions of exceeding 203 cm and/or weighting over 32kg each piece
    • Bicycles to be carried as checked baggage include all kind of regular bikes, sport bikes, powered bikes (operated by thermo-battery or electric-battery etc…).
    Planning for travel

    Reservation

    • Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time.
    • For motorcycles and other motorized vehicles, please refer to the information table outlining dangerous goods.

    Packaging
    • Bulky baggage must be packed in a neat manner without sharp-pointed angles
    • Bicycles must be packed in box and satisfies the following requirements:
      1. Handle bars is positioned along the length direction of the bike.
      2. Disassemble and pack the bulky parts like: pedal, lamp, mirror, support pole…
      3. The tires must be flatted before being packed
    Costs
    • For information on costs and fees associated with special transport, passengers can refer to our pricing guide here
    At the airport
    • Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to your schedule departure time. See more details in check in timing
    Useful information
    • For more useful travel tips, passengers may refer to our information page here.

    Sports Baggage

    Vietnam Airlines offers transport services for sporting equipment such as golf clubs, ski gear, and diving instruments as checked baggage.

    • Golf Set: Includes 01 golf bag containing a maximum of 14 golf clubs, 12 golf balls, putting tees, and 01 pair of golfing shoes not exceeding a total weight of 20 kg. Items outside of this list will not be considered part of the Golf Set. 
    • Skiing Set: Includes 01 set of skis, 01 pair of ski poles, and a pair of ski shoes or boots. Items outside of this list will not be considered part of the Skiing Set. 
    • Surfboard: Includes 01 wave surfing device (surfboard, paddle board, body board, etc…) 
    • Diving Equipment: Includes 01 diving suit, 01 snorkel, 01 pair of fins, and 01 diving mask. Items such as pressure gauges and tanks are considered potentially hazardous and are prohibited.

    Planning for travel

    • Reservation
    Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time.
    • Packaging
    Sporting equipment must be securely packaged to ensure there are no sharp edges or other characteristics that might cause harm to the aircraft or passengers on board.
    • Costs:
    For information on costs and fees associated with special transport, passengers can refer to our pricing guide here
    • At the airport
    Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to your schedule departure time. See more details in check in timing
    • Useful information
    For more useful travel tips, passengers may refer to our information page here TIMATICWEB.


    Strollers, wheelchairs

    Vietnam Airlines provides complimentary transportation services for foldable carriage devices such as prams, infant strollers, wheelchairs, and pushcarts.

    Planning for travel 
    • Reservation:
     Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time. 
    • Useful information
     For more useful travel tips, passengers may refer to our information page here. 
    • Costs
    For information on costs and fees associated with special transport, passengers can refer to our pricing guide here
    • At the airport
    Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to your schedule departure time. See more details in check in timing

    Special Baggage Charge

    Special baggage

    Weight/Size

    Charges

    Remarks

    VN Domestic (Net VND)  per sector

    International (*)

    USD per checked portion

    Within A

    Within B or  Between A and B

    Within C or Between C and A/B

    Between D and A/B/C

    Pets carried as checked baggage (AVIH-Animal in Hold)

    Up to 9kg

    250.000

    50

    100

    175

    200

    The charge shall be applied to the total weight of pet and container

    From over 9kg up to 16kg

    400.000

    75

    125

    225

    250

    From over 16kg  to 32kg

    700.000

    125

    175

    250

    275

    Pets in cabin (PETC) (**)

     

    N/A

    50

    100

    175

    200

    Service animals for disable passengers

     

    Free of charge

     

    Cabin Baggage (CBBG)

     

    The rate equivalents to 100% of the applicable adult fare for each additional seat with the same class of services used at the time the passenger purchases special baggage.

     

    Bike

     

    Could be counted towards baggage allowance and apply normal excess baggage charge or prepaid baggage charge if exceeding the free baggage allowance

     

    Bulky baggage

     

    Could be counted towards baggage allowance and apply normal excess baggage charge or prepaid baggage charge if exceeding the free baggage allowance

     

    Golf set weighing under 20kg (***)

    The first set

    Free of  charge

    The charge applies to each set

    From the 2nd set

    500.000

    100

    175

    200

    250

    Surfboard/ Kiteboard/ Windsurfer

    Total dimensions not exceeding 277cm (109in)

    200.000

    75

    125

    150

    175

    The charge applies to each set

    Total dimensions from over 277cm (109in) up to 292cm (115in)

    300.000

    125

    175

    200

    250

    Snow/ Water Skiing Equipment

     

    200.000

    100

    125

    150

    200

    The charge applies to each set

    Scuba diving equipment

     

    200.000

    75

    125

    150

    175

    The charge applies to each set

    Stroller, Wheelchair

     

    1 stroller Free of charge for 1 infant

    1 wheelchair Free of charge for 1 personal use

     
     Other sport equipment (Hang gliders, Archery equipment, Fishing equipment, Bowling equipment,etc...)    Could be counted towards baggage allowance and apply normal excess baggage charge if exceeding the free baggage allowance
    		  

    Note (*) 

    • Zone A: Vietnam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore and Hong Kong 
    • Zone B: Russia, China, Taiwan, Korea, Japan, Australia and other Asian countries (except Zone A) 
    • Zone C: France, Germany, United Kingdom and other European/ Middle-East/ African countries (except Russia) 
    • Zone D: The Americas
    Note (**) 
    • Pets in cabin (PETC) are applied to the selected international flights only.

    Note (***)

    • Apply normal excess baggage charge if exceeding 20kg.

    Examples 

    • Example 1: Routing VII – x/SGN – BKK, passenger has an AVIH with weight of 15kgs, the Special baggage charge is sum of charge for domestic sector VII – SGN VND400.000 and international sector SGN – BKK USD75 (within Zone A) 
    • Example 2: Routing LON - x/SGN – SIN, passenger has one Scuba diving equipement set, the Special baggage charge applies for one checked portion LON (Zone C) – SIN (Zone A) : the charge is 150 USD.

    Special Baggage Cancellation Fees

    The refund fee shall be applied if you cancels Special baggage after reservation and payment.

    • Within 24 hours or after flight departure: 50% of Special baggage charge including passenger surcharges.
    • Before 24 hours before flight:  10% of Special baggage charge including passenger surcharges.

    (*) Vietnam Airline’s special baggage policy is applied for flights operated by Vietnam Airlines only. If your itinerary includes sectors operated by other airlines, Special baggage policy of other airlines shall be applied for these sectors.

    Restricted Baggage

    PROHIBITED ITEMS ON CHECKED & CABIN BAGGAGE

    Explosives

    Grenades, Dynamite, Gunpowder, Flares, Fireworks And Lookalike Items etc.

    Radioactive, Infectious,Toxic Substances, Corrosives

    Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc.

    Gases, Flammable Items

    Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc.

    Other Dangerous Items

    Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery For Electronic Equipments (>160 Wh or >8g lithium) etc.

    PROHIBITED ITEMS ON CABIN BAGGAGE

    Sharp Objects, Weapons

    Knife, Sword, Box Cutter, Dart, Scissors etc.

    Firearms And Lookalike Items

    All Types Of Firearms, Parts Of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc.

    Dangerous Items

    Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades Or Shafts Longer Than 6 cm, Wrenches, Spanners, And Pliers Longer Than 10cm In Total Length etc.

    Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc.

    DO NOT PUT IN CHECKED BAGGAGE

    Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipments (E.G Power Bank) etc.

    Baggage Claim

    DELAYED, DAMAGED AND LOST BAGGAGE

    We aim to always deliver our customers' baggage to its destination. However, from time to time baggage may be damaged, delayed or does not reach its destination due to inclement weather or facility requirements.
    Please accept our sincerest apologies if you have suffered any such issue. In an event such as the above, Vietnam Airlines will do our utmost to resolve the problem.

    Baggage Claim

    If your baggage may be damaged or does not come off the conveyor belt, please file a report with our Lost and Found Counter located at the arrival station, as soon as possible. Our staff or handling agent will provide you assistance.

    If, for some reason, this was not reported at the airport immediately upon arrival, you may submit your Baggage Claim Form within deadlines as below. Claims received after this deadline will be dismissed.

    Damaged baggage (*)

    Within 7 days

    Delayed baggage

    Within 7 days

    Lost baggage

    Within 21 days

    (*) Vietnam Airlines is not liable for minor damage to your checked-in baggage. Please refer to Liability Release of Checked baggage for more details. 

    Baggage Tracing

    We will initiate the tracing of your baggage through our worldwide computerised tracing system and will keep you informed of the status of your baggage.

    If you have filed a report already, you can use the file reference (eg HANVN12345) to trace your baggage online. Just click on the WORLDTRACER website.

    Baggage Delivery

    We will notify you as soon as your baggage is located and will deliver it to the address you specified, subject to local customs regulations. Alternatively, you may collect your baggage at the airport and we shall be glad to reimburse the transport cost.

    Baggage Compensation

    In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with the Vietnam Airlines’ Conditions of Carriage. A search can be extended to up to 100 days if you so wish.

    If passenger’s itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, you should inquire with the airline in question. In the case of code shares operated by other companies, please contact the operating company.

    Please refer to our General Conditions of Carriage for Passengers and Baggage.

    FORGOTTEN OR MISTAKENLY TAKEN BAGGGAGE

    Forgotten Articles

    Lost property that is discovered within the cabin will be kept at the airport of arrival. Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities.

    If you have found personal items that have been left behind in the aircraft cabin, please contact us immediately.

    Checked baggage

    Customers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival. In the event that you have forgotten to retrieve your baggage, please contact us  immediately.

    If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. If a passenger fails to claim baggage within 90 days, its disposal is subject to VNA's discretion. 

    Return of Baggage

    If your lost article is found, it will be immediately delivered to the place of your choosing. Customers will be responsible for any shipping fees.

    Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Please inquire using the relevant contact details.

    If you have taken the wrong baggage

    Please immediately return to your airport of arrival, and notify a member of staff.

    Lost and Found counter contact at Noi Bai and Tan Son Nhat international airport

    At Noibai International Airport:
    Lost and Found counter: 1st floor of Noibai International Airport – Hanoi City – Viet Nam.
    Telephone: (84-4)38840008 or (84-4)38865002 extension 3134
    E-mail: hl.viags@vietnamairlines.com; xld.viags@vietnamairlines.com

    At Tan Son Nhat Internation Airport:
    Lost and Found counter Terminal 2 - Tan Son Nhat International Airport - Ho Chi Minh City - Viet Nam
    Telephone: (84-8) 35470415 or (84-8) 38446665 extension 6062
    E-mail: lostandfound.viags@vietnamairlines.com