Baggage

General Information

Baggage

Starting August 1, 2019, Vietnam Airlines is going to apply the piece concept for baggage allowances on all domestic and international flights, replacing the current weight concept. Accordingly, free baggage allowance is determined by the number of pieces of luggage rather than the total amount of weight that a passenger can travel with. Passengers who have already purchased tickets before the effective date of the new rule are still eligible for the standard baggage allowance as of their existing tickets.
 

Checked baggage


Class of service checked baggage
Business Class    
Premium Economy Class     


 
Economy Class
    
  • (A) + (B) + (C) < 158 cm     

    For tickets issued/exchanged on/after August, 1 2019, Vietnam Airlines will offer a new checked baggage policy as below:

    For health and safety reasons, each piece of baggage that is checked in must not exceed 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class). Its total dimensions (width + heights + depth) must not exceed 158cm/62in.

    Important Notice:

    If the weight of a piece of checked baggage exceeds 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class), passengers will be required to re-pack your baggage and pay excess baggage fee. Alternatively, passengers may consider sending your baggage as cargo. Please contact us prior to your travel.

    For tickets issued/exchanged before August, 1 2019, passengers should read here. 

    Hand baggage


    Class of service Hand baggage
    Business Class    
    Premium Economy Class      
    Economy Class     
    • 56(A) X 23(B) X 36(C) cm

      • (A) + (B) + (C) < 115 cm

    • 30(D) X 15(E) X 40(F) cm

      • (D) + (E) + (F) < 85 cm

    For tickets issued/exchanged on/after August, 1st 2019, passengers should refer to the below information:

    Hand baggage includes hand baggage item(s) and one accessory. For safety reason, the weight and dimension must follow:

    - The maximum weight for a piece of hand baggage item is 10kg/22lb.

    - The total weight of hand baggage item(s), one accessory must not exceed:

    • For Economy class: 12kg/26lb (including a hand baggage item and one accessory)
    • For Premium Economy/Business class: 18kg/40lb (including two hand baggage items and one accessory)

      • - The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).

      - The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.

      - Addition to hand baggage item(s) and accessory, passenger may take some personal items on board without fee.

      Important Notice:

      If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked in.

      For tickets issued/exchanged before August, 1st 2019, please click here.

    Baggage tips

    • It’s always helpful to personalize your baggage with stickers or tags. Passengers can also tag your baggage with your name and contact information so that your baggage can be found more easily after your flight.
    • We recommend that passengers should pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport.
    • In order to safeguard your property and prevent any losses, damages or delays, Vietnam Airlines would like to remind passengers not to pack any fragile, perishable, valuable, or important personal items in your checked baggage.
    • Any item that exceeds weight requirements and/or exceeds the maximum size (width + height + depth) mentioned above may be required to be re-packed, paid excess baggage fee or sent as cargo or rejected.
    • In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. This is in accordance with local occupational safety rules.
    • The Free Baggage Allowance might vary for different carriers. Please consider this in case passengers are connecting to/from another carriers or taking any Vietnam Airlines' codeshare flights operated by other airlines. Please refer to the Interline Baggage Rules for more details.

    Baggage Allowance

    Baggage Allowance

    To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy.

    For tickets issued or exchanged and itinerary from August 1, 2019For tickets issued or exchanged before August 1, 2019

    Note: 

    Free baggage allowance for infants (under 2 years old):

    • From/To the Americas: One piece, with a maximum weight of 23kg and sum of dimensions (width + height + depth) not exceeding 115cm (45 in), and one fully collapsible stroller.
    • Other itineraries: One piece, with a maximum weight of 10kg, and one fully collapsible stroller.

    In some cases, the baggage allowances printed on your ticket may be different from above mentioned. Baggage allowances printed on your ticket will be applied.

    For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. (The first marketing carrier is the first carrier whose code appears on your ticket).

    If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers.

    Unless otherwise specified, the maximum weight per piece of baggage is 32kg, and total dimensions may not exceed 203cm. If passengers need to bring overweight and/or oversized baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information.

    Baggage allowance for Lotusmiles and Skyteam members

    Additional to your ticketed allowance baggage, Lotusmiles and Skyteam members are offered an enormous benefit on Vietnam Airlines' flights with VN code flight as below:

    Baggage Benefits  Silver Titanium Gold Platinum Elite Elite plus
    Priority baggage SkyPriority tags - Yes Yes Yes Yes Yes
    Extra baggage allowance when weight system applied - +10 kgs + 15 kgs + 25 kgs +10kg +20 kg
    when piece system applied - 01 piece of 23 kg 01 piece of 23 kg 02 pieces (23kg for each) 01 piece of 23 kg 01 pieces (23kg for each)

    Baggage allowances on codeshare flights

    If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. Please find the full details of your baggage allowances for each flight in your itinerary on your ticket or on the operating carrier’s website before traveling.

    For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier (the first carrier whose code appears on your ticket) will be applied for the whole itinerary. If the first carrier on your ticket is Vietnam Airlines, our baggage policy will be applied to your whole journey. However, if the first carrier on your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied to the whole journey.

    Excess Baggage

    Excess Baggage Fees Paid at Airport

    If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at check-in counter.

    Excess baggage fee for tickets issued/exchanged after 01/08/2019

    Excess baggage fee for tickets issued/exchanged before 01/08/2019

    Prepaid Baggage

    PRE-PAID BAGGAGE

    Don’t get caught out at the airport – plan ahead to save time and money on all your baggage needs with prepaid baggage option at a discount of at least 20% off the airport price.

    • Pre-paid baggage is available for passengers holding Vietnam Airlines tickets, except for infant under 2 years old.
    • Pre-paid baggage is offered on flights operated by Vietnam Airlines.
    • Pre-paid baggage must be purchased at least six (6) hours before departure.
    • Each extra bag needs to meet the same size and weight limits as a standard checked bag.
    • Passengers can purchase up to 10 additional bags.
    • Passengers can purchase pre-paid baggage at:
      • Vietnam Airlines ticketing offices and ticketing agents during booking process
      • Our website www.vietnamairlines.com or mobile app during booking process or in Manage Booking when passengers have ticket.

        • Pre-paid baggage fee for tickets issued/exchanged after 01/08/2019

        Pre-paid baggage fee for tickets issued/exchanged before 01/08/2019

      • Pre-paid baggage is only valid for the passenger on the specific flight - for which it has been purchased; pre-paid baggage is allowed to change travel date/ itinerary with equal or higher cost. The change must be made at least 6 hours before the departure time of the original and 6 hours before the departure time of the new flight. 
      • Pre-paid baggage can not be endorsed, refunded and/or exchanged to other services or tickets. Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. The refund fee is 25% of the unused pre-paid baggage's value.
      • Pre-paid baggage is only valid for the passenger on the specific flight - for which it has been purchased; pre-paid baggage is allowed to change travel date/ itinerary with equal or higher cost. The change must be made at least 6 hours before the departure time of the original and 6 hours before the departure time of the new flight. 
      • Pre-paid baggage cannot be endorsed, refunded and/or exchanged to other services or tickets. Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. The refund fee is 25% of the unused pre-paid baggage's value.
      • At check-in counters: If your total weight of baggage is less than free baggage allowance and pre-paid baggage, pre-paid baggage is not permitted to refund. If your total weight/ dimensions of baggage is in excess of free baggage allowance and pre-paid baggage, passengers must pay excess baggage fees which are applied for the exceeding weight/dimensions according to our current policy.
      • For passengers whose ultimate ticketed origin or destination is USA/Canada with free baggage allowance by piece concept, pre-paid baggage will not be available for any piece and/or weight in excess allowance.

      In case passengers cannot purchase pre-paid baggage on our website www.vietnamairlines.com (because of segments on which pre-paid baggage has been purchased,  reservation code in which prepaid baggage was purchased before; partial used tickets; or other cases due to technical restrictions), please purchase pre-paid baggage at Vietnam Airlines ticketing offices or agents.

    Special Baggage

    Flying With Your Pet As Your Checked Baggage

    Vietnam Airlines offer service for passengers traveling with pets on the same flight. Your pets will be delivered as checked baggage. This service is supplied subject to specific aircraft.

    Planning for travel with your pet

    Passengers travelling with pet as checked baggage should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time.

    Document require

    Passengers contact the appropriate  quarantine office, embassy or consulate… to confirm all necessary documents such as import/export permit, quarantine certificates, health certificates and rabies immunization reports.

    For more helpful tips about immigration required by some countries, please click here. 

    Restrictions for pets

    We have temperature restrictions to make sure your pet isn’t exposed to extreme heat or cold. So in case of  rough weather reason, passengers cannot travel with a pet if the current or forecasted temperature is too hot or too cold at any location on the itinerary.  

    At the airport

    Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to your schedule departure time.

    See more details in check in timing. 

    At the airport, passenger will be required to sign “Waiver of responsibility” form. Passenger also can prepare this form in advance by downloading here, complete and bring this form to the check in counter.

    Flying With Your Pet On Board

    Pet on board service is applied to passengers travelling on flights operated by Vietnam Airlines. Pet on board service is supplied subject to the loading capacity of specific aircraft.

    Planning for travel with your pet

    Passengers travelling with pet on board should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time. 

    (*) Pet on board service is restricted for Business class on B787 and A350.

    Documents required

    Passengers contact the appropriate quarantine office, embassy or consulate to confirm all necessary documents such as quarantine certificates, health certificates and rabies immunization reports.

  • For some helpful tips about immigration required by some countries, please click here.

      • Service Dog: Permitted on board at no cost for accompanying their owner, passengers with disabilities. The dog must sit in front of the passenger. Advance reservation for service dogs is required. Documents required are mentioned above.

      At the airport

    Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to your schedule departure time.

    See more details in check in timing

    When checking your pet in, passengers will be required to sign “Waiver of responsibility” form. Passenger also can download this form here, complete and bring this form to the check in counter.

    Cabin Baggage

    Vietnam Airlines offer the additional seat service for baggage onboard the aircraft. For fragile, bulky, or valuable items such as musical instruments, paintings, and antiquities, etc, passengers may have reserved seat(s) beside to secure their belongings during flight.

    Planning for travel

    Reservation
    Passengers wishing to purchase additional seats to stow belongings should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time.
    Packaging
    Cabin baggage must be securely packaged to ensure there is no sharp edges or other characteristics that might damage or puncture the seats, interior walls, other areas in the aircraft, or that could pose a risk to passengers during flight.

    Weight

    The cabin baggage weight must not exceed 75 kg per one seat and the pressure on the seat must not exceed 0.046 kg/cm2 (75 kg 40cm x 40cm total area).

    Dimension

    Aircraft

    Maximum dimensions /seat

    Boeing B787, B777

    Airbus A350, A330, A321

    40cm x 50cm x 160cm

    ATR72

    40cm x 50cm x 95cm
    • At the airport

    Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers to arrive at least two hours prior to your schedule departure time. 

    See more details in check in timing

    • On flight
     Passengers are responsible for handling their luggage onboard the aircraft as well as during arrival and departure from the airport.

    • Useful information
    Passengers should contact the appropriate local offices and respective airport authorities to familiarize themselves with all regulations and required documentation regarding their luggage. 
    For more useful travel tips, passengers may refer to our information page here: TIMATIC WEB

    Bicycles and Sizeable Baggage

    Vietnam Airlines transport bicycle and bulky items as checked baggage.

    • Bulky baggages are items with total dimensions of exceeding 203 cm and/or weighting over 32kg each piece
    • Bicycles to be carried as checked baggage include all kind of regular bikes, sport bikes, powered bikes (operated by thermo-battery or electric-battery etc…).
    Planning for travel

    Reservation

    • Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time.
    • For motorcycles and other motorized vehicles, please refer to the information table outlining dangerous goods.

    Packaging
    • Bulky baggage must be packed in a neat manner without sharp-pointed angles
    • Bicycles must be packed in box and satisfies the following requirements:
      1. Handle bars is positioned along the length direction of the bike.
      2. Disassemble and pack the bulky parts like: pedal, lamp, mirror, support pole…
      3. The tires must be flatted before being packed
    At the airport
    • Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to your schedule departure time. See more details in check in timing
    Useful information
    • For more useful travel tips, passengers may refer to our information page here.

    Sports Baggage

    Vietnam Airlines offers transport services for sporting equipments such as golf club, ski gear and diving instruments as checked baggage.

    • Golf Set: Includes 01 golf bag containing a maximum of 14 golf clubs, 12 golf balls, putting tees, and 01 pair of golfing shoes not exceeding a total weight of 20 kg. Items outside of this list will not be considered part of the Golf Set. 
    • Skiing/Water Ski Set: One item of snow/water skiing equipment consists of one pair of skis, one pair of ski poles, one pair of boots, one snowboard, one pair of standard water skis or one slalom water ski. 
    • Surfboard: Includes 01 wave surfing device (surfboard, paddle board, body board, etc…) 
    • Diving Equipment: Includes 01 diving suit, 01 snorkel, 01 pair of fins, and 01 diving mask. Items such as pressure gauges and tanks are considered potentially hazardous and are prohibited.

    Planning for travel

    • Reservation
    Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to request service at least 24 hours before departure time.
    • Packaging
    Sporting equipment must be securely packaged to ensure there is no sharp edge or other characteristic that might cause harm to the aircraft or passengers on board.
    • At the airport
    Passengers are required to be presented at the airport early enough to complete all procedures before your flight. Vietnam Airlines recommends passengers arrive at least two hours prior to your schedule departure time. See more details in check in timing.
    • Useful information
    For more useful travel tips about immigration required by some countries, passengers may refer to our information page here.


    Strollers, Wheelchairs

    Vietnam Airlines provides complimentary transportation services for foldable carriage devices such as prams, infant strollers, wheelchairs, and pushcarts.

    Planning for travel 
    • Reservation:
     Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before departure time. 
    • Useful information
     For more useful travel tips, passengers may refer to our information page here. 
    • At the airport

    Passengers are required to be presented at the airport early enough to complete all procedures before your flight. Vietnam Airlines recommends passengers arrive at least two hours prior to your schedule departure time. See more details in check in timing.

    Special Baggage Charge

    Apply for tickets issued/exchanged on/before July, 31st 2019

    Special baggage

    Weight/Size

    Charges

    Remarks

    VN Domestic (Net VND)  per sector

    International (*)

    USD per checked portion

    Group 1

    Group 2

    Within A

    Within B or  Between A and B

    Within C or Between C and A/B

    Between D and A/B/C

    Pets carried as checked baggage (AVIH-Animal in Hold)

    Up to 9kg

    500.000

    50

    100

    175

    200

    The charge shall be applied to the total weight of a pet and a container

    From over 9kg up to 16kg

    800.000

    75

    125

    225

    250

    From over 16kg  to 32kg

    1.200.000

    125

    175

    250

    275
    Pets in cabin (PETC)  
    1.000.000
    500.000
    50
    100
    175
    200

    Service animals for disable passengers

     

    Free of charge

     

    Cabin Baggage (CBBG)

     

    The rate equivalents to 100% of the applicable adult fare plus surcharge(s) (if any) for each additional seat with the same class of services used at the time the passenger purchases special baggage.

     

    Bike

     

    Could be counted towards baggage allowance. If the weight exceeds free baggage allowance, normal excess baggage charge or prepaid baggage charge will be applied.

    Baggage with sum of three dimensions over 330 cm:

    - International journey: additional fee 50 USD applied for each item per checked portion.

    - Vietnam domestic journey: no additional fee applied.

    Bulky baggage

     

    Golf set

    The first set

    Free of  charge for the golf set with weight up to 20kg. If the set weighs more than 20kg, normal excess baggage charge for the portion of weight exceeding 20kg will be applied.

    From the 2nd set

    		 Normal excess baggage charge will be applied.

    Surfboard/ Kiteboard/ Windsurfer

    		   Could be counted towards baggage allowance. If the weight exceeds free baggage allowance, normal excess baggage charge will be applied.

    Snow/ Water Skiing Equipment

    		  

    Scuba diving equipment

    		  

     Other sport equipment (Hang gliders, Archery equipment, Fishing equipment, Bowling equipment,etc...)

    		  

    Stroller, Wheelchair

     

    1 stroller Free of charge for 1 infant

    1 wheelchair Free of charge for 1 personal use

    		  
    • Group 1: Between Ha Noi and Ho Chi Minh city, Nha Trang, Buon Ma Thuot, Da Lat, Can Tho, Playku, Quy Nhon, Phu Quoc;

       Between Ho Chi Minh city and Hai Phong, Vinh, Dong Hoi, Thanh Hoa

    • Group 2: Other Vietnam domestic sectors.
    • Zone A: Vietnam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore and Hong Kong 
    • Zone B: Russia, China, Taiwan, Korea, Japan, Australia and other Asian countries (except Zone A) 
    • Zone C: France, Germany, United Kingdom and other European/ Middle-East/ African countries (except Russia) 
    • Zone D: The Americas
    On the itineraries to/from The Americas, special baggage charges are applied on portion of journey operated by Vietnam Airlines only; special baggage policies of other operating carriers are applied for other portions of journey.

    Examples 

    • Routing London- x/Ho Chi Minh – Singapore. A passenger wants to check-in one Scuba diving equipement set. This baggage is counted towards his/her free baggage allowance. If the total weight of the checked-in baggage exceeds the free baggage allowance between UK and Singapore (30kg for economy class or 40kg for business class), the exceeding weight is charged as normal excess baggage.

    Apply for tickets issued/exchanged on/after August, 1st 2019

    special baggage weight/size charges remarks

     
    Vietnam Domestic (net vnd) international
    zone a to a zone b to b
    b to a
    a to B    		 zone C to C
    C to A/b
    A/B to C
     Pets carried as checked baggage (AVIH)   Upto 9kg/20lb
    500.000
    		 50 100 200 The charge shall be applied to the total weight of pet(s) and a container    
    Over 9kg/20lb upto 16kg/35lb
    800.000 
    		 75  125  250
     Over 16kg/35lb upto 32kg/70lb
    1.200.000 
    		 125  175 275
     Pets in cabin (PETC)   
    1.000.000 
    		 50 100 200
     Bulky baggage    Over 32kg/70lb upto 45kg/99lb 
    1.000.000 
    		 100  150 200 Charges for exceeding quantity, weight, or size will be imposed on each piece of baggage (overweight charge + over size charge + excess piece charge)   
    Over 45kg/99lb
    1.500.000
    		 150  225 300
    Total dimentions over 203cm/80in upto 330cm/130in
    1.500.000
    		 150  225 300
    Total dimensions over 330cm/130in
    2.500.000
    		 200 275 350
    Sport Equipment (Surfboard/Kiteboard/Windsurfer,
    Snow/Water Skiing Equipment,
    Scuba diving equipment, and others), Bike         		 Upto 32kg/70lb and/or total dimensions upto 203cm/80in Could be counted towards baggage allowance and applied excess baggage charge     
     Over 32kg/70lb and/or total dimensions over 203cm/80in Apply bulky baggage charges and excess baggage charge     
    Golf set  The 1st set Free of charge  
    		The maximum weight per 1 set is 23kg 
    From the 2nd set Apply excess baggage charge   
    Cabin Baggage (CBBG)   The rate equal 100% of the applicable ADT fare plus fuel surcharges (if any) for each additional seat with the same class of services used at the time the passenger purchases Cabin Baggage. In case of stopped booking, apply the highest fare of the respective class of service and plus fuel surcharges (if any).     
    Service animals for disable passengers   Free of charge     
    • Zone A: Vietnam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong and Taiwan. 
    • Zone B: China, Korea, Japan and other Asian countries (except Zone A, Australia)
    • Zone C: Australia, France, Germany, United Kingdom, Russia, The Americas and other European/ Middle-East/ African countries.

    - Special baggage charges are applied on flights operated by VN.

    - On the itineraries to/from The Americas, special baggage charges are applied on portion of journey operated by Vietnam Airlines only; special baggage policies of other operating carriers are applied for other portions of journey.

    Note

    • The refund fee shall be applied if you cancels Special baggage after reservation and payment.
        •       - Within 24 hours or after flight departure: 50% of Special baggage charge including passenger surcharges.
              -  Before 24 hours before flight:  10% of Special baggage charge including passenger surcharges.
  • Vietnam Airline’s special baggage policy is applied for flights operated by Vietnam Airlines only. If your itinerary includes sectors operated by other airlines, Special baggage policy of other airlines shall be applied for these sectors.

    Restricted Baggage

    PROHIBITED ITEMS ON CHECKED & CABIN BAGGAGE

    Explosives

    Grenades, Dynamite, Gunpowder, Flares, Fireworks And Lookalike Items etc.

    Radioactive, Infectious,Toxic Substances, Corrosives

    Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc.

    Gases, Flammable Items

    Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc.

    Other Dangerous Items

    Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery For Electronic Equipments (>160 Wh or >8g lithium) etc.

    PROHIBITED ITEMS ON CABIN BAGGAGE

    Sharp Objects, Weapons

    Knife, Sword, Box Cutter, Dart, Scissors etc.

    Firearms And Lookalike Items

    All Types Of Firearms, Parts Of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc.

    Dangerous Items

    Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades Or Shafts Longer Than 6 cm, Wrenches, Spanners, And Pliers Longer Than 10cm In Total Length etc.

    Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc.

    DO NOT PUT IN CHECKED BAGGAGE

    Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipments (E.G Power Bank) etc.

    Restricted goods carried by passengers

    For more details about regulations of restricted goods carried by passengers, please kindly read below information:

    Baggage Claim

    DELAYED, DAMAGED AND LOST BAGGAGE

    We aim to deliver the baggage to right destinations. However, sometimes baggage may be damaged, delayed or do not reach the destinations due to inclement weather or facility requirements. Vietnam Airlines will do our utmost to resolve the problems.

    Baggage Claim

    Upon arrival at the airport, passengers recognize that your baggage has been delayed, missing, lost or damaged, please contact staff of Vietnam Airlines at the airport and must
    submit a claim report. Your claim report will be registered and then passengers will receive a Property Irregularity Report (PIR) with a reference number.

    Please note that PIR shall be used as legal basis that confirms your baggage is mishandled and shall be one of documents for Vietnam Airlines to consider any reimbursement request for expenses and/or compensation later on.

    Passengers can download Baggage Claim Form 

    Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within:

    • For missing and damaged baggage(*): As soon as or no later than 07 (seven) days from the date when the baggage has been delivered to passengers;
    • For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered.

      • (*) Vietnam Airlines is not liable for minor damage to your checked-in baggage. Please refer to Liability Release of Checked baggage for more details. 

    Baggage Tracing

    We will initiate the tracing of your baggage through our worldwide computerized tracing system and will keep passengers informed of the status of your baggage.

    If passengers have filed a report already, the file reference (eg HANVN12345) can be used to trace your baggage online. Just click on the WORLDTRACER website.

    Baggage Delivery

    We will notify passengers as soon as your baggage is located and will be delivered to the specified address, subject to local customs regulations. Alternatively, passengers may collect your baggage at the airport and we shall be glad to reimburse the transport cost.

    Baggage Compensation

    In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with the Vietnam Airlines’ Conditions of Carriage. A search can be extended to up to 100 days if passengers wish so.

    If passenger’s itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, passengers should inquire with the airline in question. In the case of code shares operated by other companies, please contact the operating company.

    Please refer to our General Conditions of Carriage for Passengers and Baggage.

    FORGOTTEN OR MISTAKENLY TAKEN BAGGGAGE

    Forgotten Articles

    Lost property that is discovered within the cabin will be kept at the airport of arrival. Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities.

    If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately.

    Checked baggage

    Passengers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival. In the event that passengers have forgotten to retrieve your baggage, please contact us  immediately.

    If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion. 

    Return of Baggage

    If your lost article is found, it will be immediately delivered to the place of your choosing. Passengers will be responsible for any shipping fees.

    Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Please inquire using the relevant contact details.

    Taking the wrong baggage

    Please immediately return to your airport of arrival, and notify a member of staff.


    Lost and Found counter contact 

    At Noibai International Airport
    Lost and Found counter: 1st floor of Noibai International Airport – Hanoi City – Viet Nam.
    Telephone: (84-24) 38840008/38843417
    E-mail: xldnba@viags.vn

    At Da Nang International Airport
    E-mail: lfdad@viags.vn Telephone: International Airport: (+84)972252739/Domestic Airport: (+84)965140022 

    At Tan Son Nhat Internation Airport
    Lost and Found counter Terminal 2 - Tan Son Nhat International Airport - Ho Chi Minh City - Viet Nam
    Telephone: (84-28) 35470415
    E-mail: lostandfoundtsn@viags.vn