Baggage

General Information

Baggage

Vietnam Airlines applies the piece concept for baggage allowance on all domestic and international flights. Accordingly, free baggage allowance is determined by the number of pieces of luggage. 

Note:

  • Passengers who have already purchased tickets before August 1st, 2019 are still eligible for the checked baggage shown on their tickets.
  • Any item that exceeds weight and/or maximum size (width + height + depth) required by Vietnam Airlines may be re-packed, charged with an excess baggage fee, sent as cargo, or rejected.
  • In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. This is in accordance with local occupational safety rules.
  • The free baggage allowance might vary for different carriers. Please consider this rule in case passengers are connecting to/from another carriers or taking any Vietnam Airlines' codeshare flights operated by other airlines. 

Hand Baggage

Hand baggage

Class of service Hand baggage
Business Class    
Premium Economy Class      
Economy Class     
  • 56(A) X 23(B) X 36(C)cm
  • (A) + (B) + (C) < 115cm
  • 30(D) X 15(E) X 40(F)cm
  • (D) + (E) + (F) < 85cm

Hand baggage includes hand baggage item(s) and one accessory. For safety reasons, the weight and dimensions must follow:

  • The maximum weight for each piece of hand baggage is 10kg/22lb.
  • The total weight of hand baggage item(s), plus one accessory must not exceed:
    1. For Economy class: 12kg/26lb (including one hand baggage item and one accessory)
    2. For Premium Economy/Business class: 18kg/40lb (including two hand baggage items and one accessory)
  • The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).
  • The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.

In addition to hand baggage item(s) and an accessory, passengers may take some personal items on board without a fee.

Important Notice:

If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked.

Checked Baggage

For tickets issued/exchanged after July 31st, 2019, Vietnam Airlines will offer our policy of checked baggage as below:

Class of service checked baggage
Business
Premium Economy 
Economy
  • (A) + (B) + (C) < 158 cm     

The maximum weight of each piece must follow:

  • 23kg/50lb for Economy/ Premium Economy class
  • 32kg/70lb for Business class

The total dimension (width + height + depth) of each piece must not exceed 158cm/62in.

Important Notice:

If the weight of a piece of checked baggage exceeds the above standard, passengers will be required to re-pack their baggage and pay an excess baggage fee or consider sending their baggage as cargo. Please contact us prior to your travel.

For tickets issued/exchanged before August 1st, 2019, passengers should read here. 

Each passenger can take the following checked baggage allowances shown on tickets:

Applies for tickets issued/reissued/exchanged before January 1st, 2020

ROUTES
 Economy
(**)		 Premium Economy Business
Vietnam domestic routes

1 piece (23kg/50lbs)

1 piece (32kg/70lbs)

1 piece (32kg/70lbs)
Within Southeast Asia (*) (except Vietnam domestic routes)

1 piece (23kg/50lbs)

1 piece (23kg/50lbs)

1 piece (32kg/70lbs)
Between Vietnam and Japan/Russia;
From Japan to Asia/Australia;
To/From the Americas 

2 pieces (23kg/50lbs)

2 pieces (23kg/50lbs)

2 pieces (32kg/70lbs)
Between Vietnam and Hong Kong, China, Taiwan, Korea;
To/From Australia (**)/Europe (**) (except Russia);
Other itineraries
 1 piece (23kg/50lbs)
 2 pieces (23kg/50lbs)
 2 pieces (32kg/70lbs)

Applies for tickets issued/reissued/exchanged after December 31st, 2019

routes Economy (**) premium economy business
Vietnam domestic routes

1 piece (23kg/50lb)

1 piece (32kg/70lb)

1 piece (32kg/70lb)
Within Southeast Asia (*) (except Vietnam domestic routes)

1 piece (23kg/50lb)

1 piece (23kg/50lb)

1 piece (32kg/70lb)
Between Vietnam and Japan/Russia;
From Japan to Asia/Australia;
To/From the Americas

2 pieces (23kg/50lb)

2 pieces (23kg/50lb)

2 pieces (32kg/70lb)
Between Vietnam and Hong Kong, China, Taiwan, Korea;
To/From Australia /Europe (except Russia);
Other itineraries
  1 piece (23kg/50lb)
  2 pieces (23kg/50lb)
  2 pieces (32kg/70lb)

Note:

- Infant without a seat:

  • To/From the Americas: One piece, with a maximum weight of 23kg/50lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller.
  • Other itineraries: One piece, with a maximum weight of 10kg/22lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller (not applicable for economy super lite ticket).

(*) Southeast Asia countries: Brunei/Thailand/Malaysia/Singapore/Indonesia/the Philippines/Laos/Cambodia/Myanmar/Vietnam;

(**) Economy super lite ticket on some routes has no free checked baggage.


In addition to your ticketed baggage allowance, Lotusmile and Skyteam members are offered enormous benefits on VN's flights operated by Vietnam Airlines as below:

Baggage Benefits  Silver Titanium Gold Platinum Elite Elite plus
Priority baggage SkyPriority tags - Yes Yes Yes - Yes
Extra baggage allowance when weight system applied - +10 kg + 15 kg + 25 kg +10kg +20 kg
when piece system applied - + 01 piece of 23 kg + 01 piece of 23 kg + 02 pieces (23kg for each) + 01 piece of 23 kg + 01 pieces (23kg for each)

Excess Baggage

EXCESS BAGGAGE

Don't get stuck at the airport - plan ahead to save time and money on your baggage by purchasing Vietnam Airlines' prepaid excess baggage. However, if passengers haven't purchased prepaid excess baggage, we also offer excess baggage at the airport.

How to buy

Passengers can purchase prepaid baggage at:

Prepaid baggage fee

For more details about the prepaid baggage fee, please click here.

Notice

  • Prepaid baggage is eligible for passengers purchasing Vietnam Airlines tickets, except for infants under 2 years old
  • Prepaid baggage is offered on specific flights operated by Vietnam Airlines and Jetstar Pacific.
  • Pre-paid baggage is purchased on basis of piece (10kg and 23kg) with total dimension not exceeding 158cm.
  • Prepaid baggage must be purchased at least six (6) hours before departure.
  • Each extra bag needs to meet the same size and weight limits as a standard checked bag.
  • Passengers can purchase allowance for up to 10 additional bags.
  • Pre-paid baggage is allowed to change travel date/ itinerary with equal or higher cost. The change must be made at least 6 hours before the original departure time and 6 hours before the departure time of the new flight. 
  • Prepaid baggage cannot be endorsed, refunded and/or exchanged towards other services or tickets. Exception: Completely unused prepaid baggage associated with a ticket whose itinerary originates in Korea is refundable. The refund fee is 25% of the unused prepaid baggage's value.
  • At check-in counters: If the total weight of your baggage is less than the free baggage allowance and prepaid baggage, prepaid baggage is not refundable. If the total weight/ dimensions of your baggage are in excess of the free baggage allowance and prepaid baggage, passengers must pay excess baggage fees, which are applied for the exceeding weight/dimensions according to our current policy.
  • For passengers with free baggage allowance by piece concept whose ultimate ticketed origin or destination is USA/Canada, prepaid baggage will not be available for any piece and/or weight exceeding baggage allowance.
  • In case passengers cannot purchase prepaid baggage on our website www.vietnamairlines.com (because of segments on which prepaid baggage has been purchased,  reservation codes in which prepaid baggage was purchased before; partially used tickets; or other cases due to technical restrictions), please purchase prepaid baggage at Vietnam Airlines ticketing offices or agents.

How to buy

Excess baggage can be purchased at Vietnam Airlines' check-in counters.

Excess baggage fee 

a. Excess baggage

Vietnam Airlines offers excess baggage with 10kg/22lb and 23kg/50lb. The total dimension of the excess baggage must not exceed 158cm/62in.

Passengers can read the fee as below:

  • For tickets issued/reissued/exchanged after December 31st, 2019 and before April 1st, 2020, please click here.
  • For tickets issued/reissued/exchanged after March 31st, 2020 and before April 15th, 2020, please click here.
  • For tickets issued/reissued/exchanged after April 14th, 2020, please click here.

b. Overweight piece

Passengers can read the fee as below:

  • For tickets issued/reissued/exchanged before April 15th, 2020, please click here.
  • For tickets issued/reissued/exchanged after April 14th, 2020, please click here.

c. Over-sized piece

Please read the fees here.

Special Baggage

Flying With Your Pet As Your Checked Baggage

Vietnam Airlines offer service for passengers traveling with pets on the same flight. Your pets will be delivered as checked baggage. This service is available subject to specific aircraft.

Planning for travel with your pet

Passengers traveling with pet as checked baggage should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before their departure time. 

For more information about animal types, weight limits, health requirements and qualified kennel, please click here.

Documents required

Passengers must contact the appropriate  quarantine office, embassy or consulate to confirm all necessary documents such as import/export permit, quarantine certificates, health certificates and rabies immunization reports.

For more helpful tips about immigration required by some countries, please click here. 

Restrictions for pets

We have temperature restrictions to make sure your pet isn’t exposed to extreme heat or cold. Accordingly, in case of special weather circumstances, passengers cannot travel with a pet if the current or forecasted temperature is too hot or too cold at any location on their itinerary.  

At the airport

Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time.

See more details in check in timing. 

At the airport, passengers will be required to sign the “Waiver of responsibility” form. Passengers can also prepare this form in advance by downloading here, complete it and bring this form to the check in counter.

Flying With Your Pet Onboard

Due to the global Covid – 19 pandemic, we are taking extra measures to bring passengers and their pets a safe flight. That‘s why pets can no longer be transported in the cabin, including service dog and emotional support dog. Pets are carried as checked baggage . This is valid for all Vietnam Airlines’ flights from April 18th, 2020 until further notice. For passenger with disability, Vietnam Airlines bring your escort dog as checked baggage with free of charge. Remember to prepare your dog ‘s kennel for safe transport.

Planning for travel with your pet

Passengers traveling with a pet onboard should contact Vietnam Airlines branch offices for advanced reservations. Passengers are required to make the service request at least 24 hours before their departure time. 

For more details about types of pet, age, weight limits, health status and qualified kennel/pet travel bag, please click here.

(*) Pet onboard service is restricted for Business class on B787 and A350 aircraft.

Documents required

Passengers must contact the appropriate quarantine office, embassy, or consulate to confirm all necessary documents such as quarantine certificates, health certificates and rabies immunization reports.

  • For some helpful tips about immigration required by some countries, please click here.

      • Service Dog: Permitted on board at no cost for accompanying their owner, passengers with disabilities. The dog must sit in front of the passenger. Advanced reservation for service dogs is required. Documents required are mentioned above.

      At the airport

    Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time.

    See more details in check-in timing

    When checking your pet in, passengers will be required to sign the “Waiver of responsibility” form. Passengers can also download this form here, complete it and bring this form to the check-in counter.

    Cabin Baggage

    Vietnam Airlines offers the additional seat service for baggage onboard the aircraft. For fragile, bulky, or valuable items such as musical instruments, paintings, and antiquities, etc, passengers may reserve seat(s) beside them to secure their belongings during flight.

    Planning for travel

    Reservation
    Passengers wishing to purchase an additional seat(s) to stow belongings should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before departure time.

    Packaging
    Cabin baggage must be securely packaged to ensure there are no sharp edges or other characteristics that might damage or puncture the seats, interior walls, other areas in the aircraft, or that could pose a risk to passengers during flight.

    Weight

    The cabin baggage weight must not exceed 75 kg per seat, and the pressure on the seat must not exceed 0.046 kg/cm2 (75 kg 40cm x 40cm total area).

    Dimension

    Aircraft

    Maximum dimensions /seat

    Boeing B787, B777

    Airbus A350, A330, A321

    40cm x 50cm x 160cm

    ATR72

    40cm x 50cm x 95cm
      At the airport
      Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers to arrive at least two hours prior to their scheduled departure time. 
      See more details in check-in timing

      On flight
      Passengers are responsible for handling their luggage onboard the aircraft as well as during arrival and departure from the airport.

      Useful information
      Passengers should contact the appropriate local offices and respective airport authorities to familiarize themselves with all regulations and required documentation regarding their luggage. 
      For more useful travel tips, passengers may refer to our information page here: TIMATIC WEB

    Bicycles and Sizeable Baggage

    Vietnam Airlines transports bicycles and bulky items as checked baggage.

    Bulky baggage items are items with total dimensions exceeding 203 cm and/or weighing over 32kg per piece

    Bicycles to be carried as checked baggage include all kinds of regular bikes, sport-bikes, powered bikes (operated by thermo-battery or electric-battery etc…).


    Planning for travel
    Reservation

    • Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before departure time.
    • For motorcycles and other motorized vehicles, please refer to the information table outlining dangerous goods.

    Packaging
    • Bulky baggage must be packed in a neat manner without sharp-pointed angles
    • Bicycles must be packed in a box that satisfies the following requirements:
    - Handle-bars are positioned along the length direction of the bike.
    - Disassemble and pack the bulky parts like: pedal, lamp, mirror, support pole…
    - The tires must be flatted before being packed
    At the airport
    • Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to their scheduled departure time. See more details in check-in timing
    Useful information
    • For more useful travel tips, passengers may refer to our information page here.

    Sports Baggage

    Vietnam Airlines offers transport services for sporting equipment such as golf clubs, ski gear and diving instruments as checked baggage.

    • Golf Set: Includes 01 golf bag containing a maximum of 14 golf clubs, 12 golf balls, putting tees, and 01 pair of golfing shoes not exceeding a total weight of 23 kg. Items outside of this list will not be considered as parts of the Golf Set. 
    • Skiing/Water Ski Set: One item of snow/water skiing equipment consists of one pair of skis, one pair of ski poles, one pair of boots, one snowboard, one pair of standard water skis or one slalom water ski. 
    • Surfboard: Includes 01 wave surfing device (surfboard, paddle board, body-board, etc…) 
    • Diving Equipment: Includes 01 diving suit, 01 snorkel, 01 pair of fins, and 01 diving mask. Items such as pressure gauges and tanks are considered potentially hazardous and are prohibited.

    Planning for travel

    • Reservation
    Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to request the service at least 24 hours before departure time.
    • Packaging
    Sporting equipment must be securely packaged to ensure there are no sharp edge or other characteristics that might cause harm to the aircraft or passengers onboard.
    • At the airport
    Passengers are required to be present at the airport early enough to complete all procedures before their flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details in check-in timing.
    • Useful information
    For more useful travel tips about immigration required by some countries, passengers may refer to our information page here.


    Strollers, Wheelchairs

    Vietnam Airlines provides complimentary transportation services for foldable carriage devices such as prams, infant strollers, wheelchairs, and pushcarts.

    Planning for travel 
    • Reservation:
    Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before the departure time. 
    • Useful information
    For more useful travel tips, passengers may refer to our information page here. 
    • At the airport

    Passengers are required to be presented at the airport early enough to complete all procedures before their flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details in check-in timing.

    Register Special Baggage Service

    Special Baggage Charge

    special baggage type of weight/size charges remarks

     
    Vietnam Domestic (net vnd) international (USD)
    zone a to a zone b to b; b to a; a to B zone C to C; C to A/b; A/B to C
    Pets carried as checked baggage  (AVIH) Up to 9kg/20lb
    500,000
    		 50 100 200 The charge shall be applied to the total weight of pet(s) and the container   
    Over 9kg/20lb up to 16kg/35lb
    800,000
    		 75 125 250
    Over 16kg/35lb up to 32kg/70lb
    1,200,000
    		 125 175 275
    Pets in cabin  (PETC)  
    3,000,000 
    		 150 250 400
    Bulky baggage    Over 32kg/70lb up to 45kg/99lb
    1,000,000 
    		 100  150 200   

    - Can be counted towards free baggage allowance

    - Apply prepaid baggage charge/ excess baggage charge to extra piece
    Over 45kg/99lb
    1,500,000
    		 150  225 300
    Total dimensions over 203cm/80in up to 330cm/130in
    1,500,000
    		 150  225 300
    Total dimensions over 330cm/130in
    2,500,000
    		 200 275 350
    Bike, Sports Equipment (Surfboard/Kiteboard/Windsurfer,
    Snow/Water Skiing Equipment,
    Scuba Diving Equipment, Fishing Equipment and others)    		 Upto 23kg/50lb and total dimensions upto 203cm/80in

    - Can be counted towards baggage allowance and applied prepaid baggage charge/excess baggage charge to extra piece

    - No oversize fee applies
    		  
    Over 23kg/50lb and/or total dimensions over 203cm/80in

    - Can be counted towards baggage allowance

    - Apply prepaid baggage charge/ excess baggage charge/bulky baggage charge if exceeding piece, size, weight. 
     
    Golf set     		 Golf set without fee
    Upto 23kg/50lb(unrestricted dimensions)
    		 - If pax has free baggage allowance, pax can bring 1 golf set free of charge.
    - If over 23kg/50lb: overweight fee may apply

    Golf set with fee - The set has weight up to 23kg/50lb and total dimensions upto 203cm/80in

    - Applied excess baggage charge to extra piece

    - No oversize fee applies  

    Golf set with fee - The set has weight over 23kg/50lb and/or total dimensions over 203cm/80in

    		  - Apply excess baggage charge/bulky baggage charge if exceeding piece, size, weight
    Cabin Baggage (CBBG)   The rate is equivalent to 100% of the applicable ADT fare plus fuel surcharges (if any) for each additional seat with the same class of services used at the time the passenger purchases Cabin Baggage. In case of canceled booking, apply the highest fare of the respective class of service, plus fuel surcharges (if any).     
    Service animals for disable passengers   Free of charge     

    Note

    • Zone A: Vietnam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong and Taiwan. 
    • Zone B: China, Korea, Japan and other Asian countries (except Zone A, Australia)
    • Zone C: Australia, France, Germany, the United Kingdom, Russia, The Americas and other European/ Middle-East/ African countries.

    Special baggage charges are applied on flights operated by Vietnam Airlines. 

    If a portion of travel operated by other airlines, passenger must have permission to carry special baggage by those airlines.

    On the itineraries to/from The Americas, special baggage charges are applied on the portion of the journey operated by Vietnam Airlines only; special baggage policies of other operating carriers are applied for other portions of the journey. 

    * Remark for Departures from Germany

    • Max. weight of baggage at check-in counter is 32 kg per piece.
    • Pieces of luggage with more than 32 kg are transported as cargo.
    • Passengers are requested to handle cargo formalities on time.

    Note

    The refund fee shall be applied if you cancel the Special baggage service after reservation and payment.

    • Within 24 hours or after flight departure: 50% of Special baggage charge, including passenger surcharges.
    • Before 24 hours before flight:  10% of Special baggage charge including passenger surcharges.

    Vietnam Airline’s special baggage policy is applied for flights operated by Vietnam Airlines only. If your itinerary includes sectors operated by other airlines, the Special baggage policy of other airlines shall be applied for these sectors.

    Restricted Baggage

    PROHIBITED ITEMS ON CHECKED & CABIN BAGGAGE

    Explosives

    Grenades, Dynamite, Gunpowder, Flares, Fireworks And Lookalike Items etc.

    Radioactive, Infectious,Toxic Substances, Corrosives

    Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc.

    Gases, Flammable Items

    Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc.

    Other Dangerous Items

    Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery For Electronic Equipments (>160 Wh or >8g lithium) etc.

    PROHIBITED ITEMS ON CABIN BAGGAGE

    Sharp Objects, Weapons

    Knife, Sword, Box Cutter, Dart, Scissors etc.

    Firearms And Lookalike Items

    All Types Of Firearms, Parts Of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc.

    Dangerous Items

    Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades Or Shafts Longer Than 6 cm, Wrenches, Spanners, And Pliers Longer Than 10cm In Total Length etc.

    Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc.

    Prohibited Items In Checked Baggage

    Currency, jewelry, camera, laptop, mobile phones and lithium battery for electronic equipments (E.G Power Bank) etc.

    Restricted goods carried by passengers

    For more details about regulations of restricted goods carried by passengers, please kindly read below information:

    Baggage Claim

    DELAYED, DAMAGED AND LOST BAGGAGE

    We aim to deliver the baggage to the correct destinations. However, sometimes baggage may be damaged, delayed, or does not reach the destinations due to inclement weather or facility requirements. Vietnam Airlines will do our utmost to resolve the problems.

    Baggage Claim

    Upon arrival at the airport, passengers recognize that their baggage has been delayed, missing, lost or damaged, please contact the staff of Vietnam Airlines at the airport and submit a claim report. Your claim report will be registered and then passengers will receive a Property Irregularity Report (PIR) with a reference number.

    Please note that PIR shall be used as the legal basis that confirms that your baggage was mishandled and shall be one of the documents for Vietnam Airlines to consider any reimbursement request for expenses and/or compensation later on.

    Passengers can download Baggage Claim Form 

    Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within:

    • For missing and damaged baggage(*): As soon as or no later than 07 (seven) days from the date when the baggage had been/was supposed to be delivered to the passengers;
    • For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered.

      • (*) Vietnam Airlines is not liable for minor damage to your checked-in baggage. Please refer to the Liability Release of Checked baggage for more details. 

    Baggage Tracing

    We will initiate the tracing of your baggage through our worldwide computerized tracing system and will keep passengers informed of the status of their baggage.

    If passengers have filed a report already, the file reference (eg HANVN12345) can be used to trace their baggage online. Just click on the WORLDTRACER website.

    Baggage Delivery

    We will notify passengers as soon as their baggage is located and will be delivered to the specified address, subject to local customs regulations. Alternatively, passengers may collect their baggage at the airport and we shall be glad to reimburse the transport cost.

    Baggage Compensation

    In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with Vietnam Airlines’ Conditions of Carriage. A search can be extended to up to 100 days if passengers wish so.

    If passenger’s itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, passengers should inquire with the airline in question. In the case of code shares operated by other companies, please contact the operating company.

    Please refer to our General Conditions of Carriage for Passengers and Baggage.

    FORGOTTEN OR MISTAKENLY TAKEN BAGGAGE

    Forgotten Articles

    Lost property that is discovered within the cabin will be kept at the airport of arrival. Depending upon what it is, the unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities.

    If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately.

    Checked baggage

    Passengers should personally pick up their own checked baggage at the airport baggage conveyor belt upon arrival. In the event that passengers have forgotten to retrieve their baggage, please contact us  immediately.

    If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. If a passenger fails to claim their baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion. 

    Return of Baggage

    If your lost article is found, it will be immediately delivered to the place of your choosing. Passengers will be responsible for any shipping fees.

    Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Please inquire using the relevant contact details.

    Taking the wrong baggage

    Please immediately return to your airport of arrival, and notify a member of staff.


    Lost and Found counter contact 

    At Noi Bai International Airport
    Lost and Found counter: 1st floor of Noi Bai International Airport – Hanoi City – Viet Nam.
    Telephone: (84-24) 38840008/38843417
    E-mail: xldnba@viags.vn

    At Da Nang International Airport
    E-mail: lfdad@viags.vn Telephone: International Airport: (+84)972252739/Domestic Airport: (+84)965140022 

    At Tan Son Nhat Internation Airport
    Lost and Found counter Terminal 2 - Tan Son Nhat International Airport - Ho Chi Minh City - Viet Nam
    Telephone: (84-28) 35470415
    E-mail: lostandfoundtsn@viags.vn