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Terms & Conditions
Conditions of Carriage
The conditions of carriage define passenger rights and responsibilities
Please check our Conditions of Carriage to see more details.
Conditions of Online Booking
In just a few steps, your journey will begin with Vietnam Airlines' easy online booking.
For more information, please see Conditions of Online Booking.
Conditions of Website use
Condition of website use is provided to protect our customers when using Vietnam Airlines' website. For more information, please see Condition of Website and Mobile Applications usage.
Conditions of Hotel service
Vietnam Airlines co-operates with Booking.com to offer hotel booking engine on Vietnam Airlines' website. Please read more details about terms and conditions specified by Booking.com here .
Related Information
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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