Terms & Conditions

Conditions of carriage

Vietnam Airlines applies some conditions of carriage to ensure passenger safety on flights. Please, see more details here.

Criteria and Conditions for Online Booking

Please see details on conditions for using the booking system here.

Conditions for using our website and E-Commerce App

We apply the conditions to users of the Vietnam Airlines website and E-Commerce App to ensure their benefits.

Hotel reservation conditions

In response to the customer's accommodation needs, Vietnam Airlines partnered with Booking.com to provide a hotel search on Vietnam Airlines' website. Please see hotel booking conditions under Booking.com here.

Conditions for rental cars

Vietnam Airlines cooperates with Rentalcars.com to provide rental car service on our website and mobile app. Please read rental car conditions here.