Advance seat selection

• During ticket purchase process on Vietnam Airlines' website or mobile app;
• After booking a flight with us, passengers can log in to "Manage Booking" - "Choose seats" on Vietnam Airlines' website/app;
• Passengers can also book at our ticketing offices and sales agents.

Passengers can actively select their seats from the time of booking to 6 hours before the flight's departure.

Lotusmiles members should log in before selecting seats online (paid or free seat selection) or ask our ticket office/agent to enter the membership card number to receive our special offers.

Note: Due to operational requirements and aircraft adjustments, the selected seat may be changed. Vietnam Airlines will arrange a new seat that matches passenger's preferences or refund the service fee according to our current policy.

Charges vary depending on the seat type and flight selected. 

• On domestic flights
• On international flights

Note: To enjoy the discount on seat selection for Lotusmiles members, passengers need to provide membership information when purchasing tickets on Vietnam Airlines website/app; or ask employees to enter the membership card number when purchasing tickets at our ticket offices or agents.

Passengers should contact the following channels to change their seat selection.

• If passengers purchase seats on Vietnam Airlines' website/mobile app, please access the Manage Booking section and follow these steps:
• - Purchase a new seat;
• - Contact Customer Care Center via email at onlinesupport@vietnamairlines.com to refund the purchased service within 14 days after completing the last flight.
• If passengers purchase seats through ticketing offices or agents, please contact these channels within 14 days after completing the last flight.

Reserved seats are only allowed to be changed to seat with equal or higher price.

Advance seat selection is non-refundable.