Pre-purchase LotusDeli products

Applicable Routes

The LotusDeli pre-purchase service is available for all cabin classes on domestic and international flights operated by Vietnam Airlines.

Note: LotusDeli products may be subject to import restrictions in certain countries. To ensure a smooth journey, please check the entry and customs regulations of your destination in advance.

Product Pricing

• Domestic flights: VND 49,000/product.
• International flights departing from Hanoi and Ho Chi Minh City: VND 100,000/product.

Note: Milk tea is available in limited quantities on board.

Payment Method

Passengers can pre-purchase LotusDeli products using the following payment methods:

• Credit card
• QR code
• E-wallet
• Domestic debit card

How To Pre-purchase LotusDeli Products

Pre-order Deadline

Passengers are required to place their LotusDeli order at least 12 hours prior to departure time.

How to Pre-purchase LotusDeli Products

Passengers can pre-order LotusDeli meals using one of the following methods:

• During the online ticket booking process on the Vietnam Airlines website, select LotusDeli Meal at the “Buy Additional Services” step.
• After ticket purchase, go to Manage Booking → Buy Additional Services → LotusDeli Meal.
• During online check-in, passengers can purchase a LotusDeli meal on the Buy Additional Services page.

Changing a LotusDeli Meal

Passengers may change their pre-ordered LotusDeli meal to another meal of equal or greater value.

To request a change, please contact our Customer Support Center at onlinesupport@vietnamairlines.com and ensure that your request meets the following time requirements:

• 24 hours before the departure time of the new flight, if the new flight departs earlier than the original one
• 24 hours before the departure time of the original flight, if the new flight departs later than the original one.

Refund Policy

Passengers may request a refund for pre-purchased meals in the following cases:

• Vietnam Airlines reschedules the flight by more than 4 hours compared to the original departure time.
• The meal was ordered but not served on board due to Vietnam Airlines’ error.

For assistance, please contact our Customer Support Center at onlinesupport@vietnamairlines.com.