Cookies Policy

What are cookies?

Cookies are alphanumeric identifiers that are downloaded to your computer’s hard drive when you visit a website. When this information is stored on your hard drive, our system can recognize your device, remember details about visits and visitors, and, if necessary, automatically log you into your account. VNA uses cookies to make it easier for you to access our website.

Cookies can personalize your website experience. For example, they can be used to:

• Display the appropriate navigation settings;
• Remember visitor preferences;
• Make the website easier to use;
• Limit the amount of advertising you see.

By clicking “Agree” in the cookie usage notification window, you allow cookies to be placed and read on vietnamairlines.com and its subdomains.

 

How does VNA use cookies on its website?

The Vietnam Airlines website uses various types of cookies primarily for the following purposes:

• When you first visit the VNA website, cookies allow you to save your chosen navigation settings, such as your language and country.
• The VNA website uses Google Analytics.
• Cookies will store flights you searched for on the site and related information.

More detailed information about different types of cookies is provided below.

1. Essential Cookies

Vietnam Airlines uses essential cookies to ensure the stable, safe, and continuous operation of its Website, improve Website performance, enhance the user experience, and fulfill Vietnam Airlines’ obligations to its business partners. 

Specifically, Vietnam Airlines uses analytical tools such as Google Analytics to collect and process information related to Website usage and access for clearly defined purposes, including:

- Traffic Sources: To identify the source of user traffic, serving as a basis for Vietnam Airlines to fulfill its commercial obligations to service partners such as metasearch engines and affiliate marketing programs.

- Pages Visited & Session Duration: To identify and troubleshoot page errors or slow loading times, ensuring an uninterrupted booking journey for users, as well as to detect and prevent invalid traffic, such as bots and spam, or malicious activities like data scraping and ticket scalping.

- Language Preferences: To ensure that Website content is consistently displayed in the user's selected language throughout their session, thereby preventing any discrepancies or misunderstandings when reading and accepting our terms and conditions. 

Information collected through essential cookies is never shared with or sold to third parties. Because these cookies are strictly necessary for Vietnam Airlines to provide services to users via the Website, you cannot opt out of them. You may block or delete these cookies by changing your browser settings.  

2. Functional Cookies

These cookies enable you to use basic features on Vietnam Airlines websites and access secure pages, such as the ticket payment form and your personal account. If you disable them, you will lose access to website features, and:

• Various pages of the VNA website will become unavailable;
• VNA will not be able to provide full support to users;
• VNA will not be able to remember your settings for certain site features.

The data collected by these cookies cannot be used for marketing purposes.

3. Performance and Analytics Cookies

Performance cookies help improve the operation and functionality of the VNA website and detect errors.

With these cookies, we calculate and analyze sales volumes and the number of clicks related to our advertising campaigns. The information obtained in this way is shared with our partners (including Amadeus, Google, FPT, CloudFlare, Goquo, and Insider).

The data collected by these cookies cannot be used for marketing purposes.

4. Personalization Cookies

These cookies help tailor the VNA website to your preferences. For example, personalization cookies allow us to remember your choices and settings. They store information about your country of residence, language, and last booked flight. If you disable these cookies:

• Some pages of www.vietnamairlines.com will display incorrectly (for example, the Frequent Flyer Program page);
• VNA will not be able to provide full support;
• We will not be able to remember your settings for certain site features.

5. Marketing and Advertising Cookies

These cookies are used to display relevant advertisements. They prevent the same ad from being shown repeatedly, ensure proper ad display for advertisers, and in some cases select ads according to your preferences. These cookies allow us to determine:

• The content of the pages you have visited;
• Flights you have searched for;
• Information you chose to share when registering on other websites;
• Pages and websites you visited recently or immediately before accessing the VNA website.

Marketing cookies are usually placed on the VNA website by advertising networks. Such networks are companies that act as intermediaries between VNA and advertisers. These cookies are used for the following purposes:

• To display relevant, personalized ads or offers in any available way (for example, in email newsletters, social media, and banners) based on your visits to and clicks on the VNA website;
• To limit the number of times each advertisement is shown;
• To determine the effectiveness of an advertising campaign;
• To connect with social networks so the system recognizes you when you use social network features on the VNA website.

Protecting the Privacy of Your Data

We are committed to protecting the privacy of your data. To achieve this, we always adhere to two principles:

1. We never store personally identifiable information in cookies. Cookies cannot be used to obtain your address, date of birth, phone number, or other information that can identify you.
2. We do not transfer personal data to advertisers or third parties who display ads relevant to your interests.

If your phone or computer is used by several people or has multiple browsers installed, content tailored for you may be visible to other users.

Managing Cookies and Browser Settings

If you wish, cookies can be disabled in your browser settings.

For your convenience, we have collected links to help articles for most popular browsers describing how to block new cookies and notifications about them or completely disable these files:

• Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookiess
• Safari™: https://support.apple.com/kb/PH5042?locale=en_US
• Chrome™: https://support.google.com/chrome/answer/95647?hl=en
• Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

For more information about how cookies or targeted marketing work, you can read the websites www.youronlinechoices.eu .