Guide for redeeming miles for iXu

Step 1: Members visit vietnamairlines.com home page, select “Log-in” section at the top right corner, enter the member number and password, and click “Login”.

Step 2: At the “Account Information” screen, select Redeem Miles.

Step 3: At the “Redeem online” screen, select “Redeem For iXu”.

Step 4: Link to a TCBS account or register for a TCBS account if you don’t have one.

Step 5: Fill in required information to link a TCBS account. After successful linkage, select “Redeem For iXu” and enter the number of miles you want to redeem.

Support contact

For prompt support, please contact one of the following channels:

Lotusmiles member care center

• Service time: 24/7;
• Contact Center:
  • For calls within Vietnam: 1900 1800;
  • For calls from outside Vietnam: (+84-24) 3832 0320;
• Email: vip.lotusmiles@vietnamairlines.com (for Million Milers, Platinum, Gold members); or lotusmiles@vietnamairlines.com (for Titanium, Silver, registered members).

Contact Vietnam Airlines’ branch offices