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Should you require a TripCARE Travel Insurance VAT Invoice, kindly provide your invoice information to PVI Insurance at the time of purchasing the insurance by emailing invoice.support@pvi.com.vn. The VAT invoice will be issued and sent to the email address provided during your ticket and insurance purchase process. In case the request is sent after the insurance purchasing date, PVI Insurance will be unable to issue the VAT invoice for your transaction due to the lapsed deadline under current regulations.
You can look up in the following ways:
1. Look up immediately after issuing: go to https://einvoice.vietnamairlines.com and enter the lookup code as the invoice number;
2. Look up on the tax authority's website after 10 days from the date of invoice issuance: visit https://hoadondientu.gdt.gov.vn.
Please contact:
1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
2. Or send an email to onlinesupport@vietnamairlines.com.
Service hours: 24/7
For calls within Vietnam: 1900 1100
For calls from outside Vietnam: +84 24 38320320
Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com
General support: Telesales@vietnamairlines.com
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Update the contact information of Vietnam Airlines branches worldwide.
Please go to our FAQs section to find quick answers to any questions you may have.
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