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Ticket Change

Ticket change includes the change of itinerary, flight, or class of service and applies according to Fare types & rules. In case Vietnam Airlines changes our operating schedule due to force majeure reasons, passengers can use the "Involuntary Rebook" feature to choose a flight that suits their schedule.

Ticket exchange conditions and fees

Pay the ticket exchange fee and get a VAT invoice issuance for the new ticket

The email for a newly exchanged ticket has not been received

Involuntary rebooking due to VNA’s change in flight schedules

Check the ticket information after the successful exchange

New ticket information is not updated after the ticket exchange

Request for help

  • Ticket Change

Other topic support

The Contact Center in Vietnam

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Service hours: 24/7

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For calls within Vietnam: 1900 1100

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For calls from outside Vietnam: +84 24 38320320

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Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com

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General support: Telesales@vietnamairlines.com

Chat now with NEO – the Vietnam Airlines' virtual assistant!

Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.

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Chat now with NEO

Contact with Our Branch Offices

Update the contact information of Vietnam Airlines branches worldwide.

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Frequently Asked Questions

Please go to our FAQs section to find quick answers to any questions you may have.

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