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Instructions for registering special baggage

Special baggage includes sports equipment, prams & wheelchairs, bulky baggage & bicycles, and special baggage placed on passenger seats. To book the service, please contact a Vietnam Airlines branch at least 24 hours before departure time.

Find out more detailed information about Special baggage.

Frequently Asked Questions

You need to purchase at least 3 hours before your flight time. After the time limit, you can purchase additional baggage at the airport.

Yes, prepaid baggage for flights can be purchased at least three hours before the flight's departure time.

Additional prepaid baggage can be purchased 03 hours before departure by going to "Manage booking" - "Buy ancillaries" - "Prepaid baggage".

According to Vietnam Airlines regulations, additional baggage cannot be refunded or canceled unless the baggage is purchased with a ticket departing from Korea and the ticket is completely unused.

No. The prepaid baggage is valid only for the flight and ticket purchased. Therefore, prepaid baggage cannot be endorsed, refunded, or exchanged for other services or tickets. Exception: completely unused prepaid baggage associated with a ticket whose itinerary originates in Korea is refundable. The refund fee is 25% of the unused prepaid baggage's value.

Yes. Prepaid baggage is allowed to change the travel date and itinerary with equal or higher cost. The change must be made at least 3 hours before the departure time of the new flight segment.

Other topic support

Chat now with NEO – the Vietnam Airlines' virtual assistant!

Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.

The Contact Center in Vietnam

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Service hours: 24/7

clockFor calls within Vietnam: 1900 1100
clockFor calls from outside Vietnam: +84 24 38320320
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Support for tickets purchased on the website/app:

onlinesupport@vietnamairlines.com

clockGeneral support: telesales@vietnamairlines.com

Contact with Our Branch Offices

Frequently Asked Questions

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