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Complaints about damaged and lost baggage

Complaints about damaged and lost baggage

We apologize for any baggage issues that passengers may be experiencing. We will make every effort to assist in locating your baggage as soon as possible.

To track lost luggage, passengers can actively search on the WorldTracer website.

To make a claim, please go to Baggage Claim.

Frequently Asked Questions

If my baggage is missing during a connecting flight, who should I contact to resolve the issue?

To find the contact information when forgetting baggage, please visit “FAQ & Contact” - Worldtracer site and look up the lost baggage counter by arrival airport.

I left my carry-on baggage on the plane; how can I find it?

When the unclaimed property is discovered in the cabin, Vietnam Airlines will keep the baggage at the airport of arrival. Passengers can contact Vietnam Airlines to get the unclaimed baggage.