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Regulations on the weight and size of a piece of checked baggage

Regulations on the weight and size of a piece of checked baggage

At Vietnam Airlines check-in counters, passengers can purchase excess baggage with a fee. Please find out more details about the standards here.

Frequently Asked Questions

Should I put valuables (money, jewelry, etc.) in my checked baggage?

No. Valuable items such as money, jewelry, cameras, camcorders, personal computers, mobile phones, and so on should be put in carry-on baggage, and should not be checked in to avoid damage or loss.

Where can I check my free checked baggage allowance?

You can perform in the following ways:

1. Go to Manage Booking, enter the reservation code/ticket number and last name, or use the Baggage Tracking feature.

2. Ask the NEO virtual assistant with the keyword "Baggage", select "Checked Baggage" and "Free Baggage", and continue to select "Have a ticket" or "No ticket".

3. Contact the Contact Center in Vietnam:

Service hours 24/7
For calls within Vietnam: 1900 1100
For calls from outside Vietnam: +84 24 38320320
Email: onlinesupports@vietnamairlines.com

What baggage allowances are available to Lotusmiles cardholders?

In addition to the ticketed baggage allowance, Lotusmiles and SkyTeam members benefit from checked baggage on Vietnam Airlines-operated flights:

Silver members: no extra checked baggage allowance;
Gold/Titanium members: free 01 more piece of the 23kg package;
Million milers/Platinum members: free 2 more packages, each package weighs 23kg;
Elite members: free 01 more piece of the 23kg package;
Elite Plus members: free 2 more packages, each package weighs 23kg.

What is the free baggage allowance for children?

Children under 2 years old (lap children) are entitled to the following free baggage allowance:

From/To the Americas: 1 piece, with a maximum weight of 23kg (total 3 dimensions do not exceed 115cm) and one foldable stroller.
Other itineraries: 1 piece, with a maximum weight of 10kg (total 3 dimensions do not exceed 115cm) and one foldable stroller. Children under the age of two can bring a foldable stroller for free with tickets that do not have a free baggage allowance.

Can I split my 23kg free checked baggage allowance into 2 pieces?

No. According to Vietnam Airlines regulations, free checked baggage is calculated per piece and must adhere to packaging specifications. If you wish to carry more pieces than the free baggage allowance, please purchase additional prepaid baggage here.