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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
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According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Due to an airport strike in Germany from 00:00 to 23:59 on March 10, 2025 (local time), Vietnam Airlines will adjust several flight schedules to ensure passenger safety and minimize disruption.
Affected International Flights:
Additional Impact: Due to effects on aircraft scheduling and overall operations, around 20 domestic and international flights may experience aircraft downgrades, delays, or cancellations between March 11 – March 12.
Vietnam Airlines sincerely apologizes for any inconvenience caused and greatly appreciates the understanding and patience of our passengers during this situation.
Vietnam Airlines recommends passengers traveling to/from Munich and Frankfurt during this period regularly check for updates on our website www.vietnamairlines.com, the official Facebook page at Vietnam Airlines, or contact Vietnam Airlines ticket offices nationwide. For assistance, please contact our Customer Care: 1900 1100 (within Vietnam) or +84 24 38320 320 (from abroad).