Select region and language
Baggage
Baggage calculator
Check with our baggage calculator to know Vietnam Airlines' baggage policies for free baggage allowance, prepaid baggage, and other special baggages.
Hand baggage
Get information on the regulations and standards for free carry-on baggage including number, weight, and size.
Free checked baggage
Get information on the regulations and standards for free checked baggage including number, weight, and size.
Excess baggage
If a passenger's checked baggage exceeds the allowed standards, the passenger may purchase additional checked baggage: prepaid or excess baggage at the airport.
Special baggage
Some pieces of baggage are specially transported such as: sports equipment, cradles, wheelchairs, bulky baggage, bicycles and valuable items on passenger seats, etc.
Restricted baggage
To ensure passenger safety, some hazardous items are prohibited from transporting or conditionally transported.
Baggage claim
Vietnam Airlines makes its best effort to assist passengers with baggage issues such as late arrival, lost, damaged, or forgotten baggage.
Note: 
Link opens in new window. Site may not meet accessibility guidelines.
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
You are about to leave Vietnamairlines.com
You will be redirected to a website that is not owned by Vietnamairlines and is not within our control. The site may not follow the same accesibility polices as Vietnam Airlines.
Would you like to continue?
Would you like to continue?
Notice
According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, please change website country/region.