Fare Rules from United States (Applied to tickets issued from 01/10/2022)

Fare rule for Business

Fare type	Business Flex	Business Classic
Booking class	J/C	D/I
Ticket cancellation/ Refund	- Before ticketed flight date: Charged USD100/CAD150 - On/After ticketed flight date: Charged USD150/CAD200	Charged USD150/CAD200
Ticket changes	- Before ticketed flight date: Free - On/After ticketed flight date: Charged USD100/CAD150	- Before ticketed flight date: Charged USD100/CAD150 - On/After ticketed flight date: Charged USD150/CAD200
Upgrade	Not apply	Not apply
Go show	- J booking class: Free - C booking class: Charged	Charged
Priority check-in	Yes	Yes
Lotus Lounge	Yes	Yes
LotuSmiles Milage Accumulation	200%	150%

Fare rule for Premium Economy

Fare type	Premium Economy Flex	Premium Economy Classic
Booking class	W	Z/U
Ticket cancellation/ Refund	- Before ticketed flight date: Charged USD100/CAD150 - On/After ticketed flight date: Charged USD150/CAD200	Charged USD150/CAD200
Ticket changes	- Before ticketed flight date: Free - On/After ticketed flight date: Charged USD100/CAD150	- Before ticketed flight date: Charged USD100/CAD150 - On/After ticketed flight date: Charged USD150/CAD200
Upgrade*	Charged	Charged
Go show	Free	Charged
Priority check-in	Yes	No
Lotus Lounge**	No	No
LotuSmiles Milage Accumulation	130%	120%

Fare rule for Economy

Fare type	Economy Flex	Economy Classic	Economy Lite	Economy Super Lite
Booking class	Y/M/B/S	H/K/L/Q/N/R	T/A/E	G/P
Ticket cancellation/ Refund	- Before ticketed flight date: Charged USD100/CAD150 - On/After ticketed flight date: Charged USD150/CAD200	- Before ticketed flight date: Charged USD100/CAD150 - On/After ticketed flight date: Charged USD150/CAD200	- Before ticketed flight date: Charged USD150/CAD200 - On/After ticketed flight date: Charged USD200/CAD250	Charged USD200/CAD250
Ticket changes	- Before ticketed flight date: Free - On/After ticketed flight date: Charged USD100/CAD150	- Before ticketed flight date: Charged USD100/CAD150 - On/After ticketed flight date: Charged USD150/CAD200	- Before ticketed flight date: Charged USD150/CAD200 - On/After ticketed flight date: Charged USD200/CAD250	Charged USD200/CAD250
Upgrade*	Charged	Charged	Charged	Charged
Go show	- Y booking class: Free - B/M/S booking class: Charged	Charged	No	No
Priority check-in	No	No	No	No
Lotus Lounge**	No	No	No	No
LotuSmiles Milage Accumulation	100%	65%	25%	10%

GENERAL FARES RULE:

1. Combination: permitted. Most restricted condition applied.

2. Change - Cancellation:

Change: Permitted to equal or higher fare only.

Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.

Passenger have to pay fare difference and change fee (if any).

3. Change fee:

Multiple change fee: Highest change fee of all change fare component applied.

Change fee is not permitted to refund.

4. Goshow:

Please CLICK HERE for more detail about Goshow and the booking class base amount difference

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

*: Passengers can purchase upgrade, checked baggage, advance seat selection at Manage Booking at our website.

**: Passengers can purchase Lotus Lounge service here .

Vietnam Airlines

Support

Legal

Useful Information

Cargo

Cargo Website

Cargo Website

Note: Link opens in new window. Site may not meet accessibility guidelines.

Vietnam Airlines Awards

QR code to download the Vietnam Airlines app on App Store, Google Play

Click to download the Vietnam Airlines app on Google Play

Click to download the Vietnam Airlines app on App Store

Cookie Settings

© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: [email protected]
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.