Additional Services

Advance Seat Selection

Advance Seat Selection

With advance seat selection, passengers will enjoy more space to stretch your legs or avoid sitting separately from your family or friends.

Depending on the type of ticket (fare family), passengers may have complimentary advance seat selection or prefer paying a fee to select your seat. 

  • Business and Premium Economy Class: Free seat selection.
  • Economy Class:
   - Economy Flex ticket: Free seat selection. 
   - Economy Classic ticket: Free seat selection for the standard seat.
   - Economy Lite/Super Lite ticket, passengers can either: 
      + Pay to reserve your seat from the moment of booking until online check-in (24 hours before flight’s departure), or
      + Vietnam Airlines will allocate a seat for free when online check-in opens. Passengers can then pay to change to a different seat, although your choice may be limited.

Please note that seat is complimentary within 8 hours of your flight’s departure.

Pre-reserve a seat in Economy Class

Passengers can choose from the following seat types to suit your travel needs:

  • Extra Legroom Seats, e.g., exit row (*) provide passengers with more space to stretch your legs.
  • Forward zone Seats (Aisle/Middle/Window) located closer to the doors allow passengers to be among the first to disembark the plane.
  • Standard Seats: Most seats in Economy class are standard seats except for seats next to emergency exit doors, or those with extra legroom.

Passengers can view seat map here.

(*) Note: 

For safety reasons, in case of seating in an exit row, passengers must meet the following requirements:

  • At least 15 and not over 60 years of age.
  • In good condition, not be pregnant, not travelling with infants or pets.
  • Be able to read and understand instructions required related to emergency evacuation, provided in printed or graphic form and be able to understand oral crew commands.
  • Not requiring an extension seat belt because of large body size.
  • Not have any condition that might prevent passengers from performing any or all evacuation assistance functions (e.g. operating the exit door).

Please note that the crew in command has the authority to re-seat if there is any doubt about your ability to do the evacuation tasks.

How to reserve your seat in advance?

Advance seat selection can be made up to 8 hours before departure in the following ways:

  • When booking online (website, mobile app) or booking through travel agent in Vietnam (using Sabre Interact system); other agents need to access Manage Booking to reserve seat for customer).
  • After booking a flight with us, passengers can log in to Manage Booking to reserve seat.
  • Passengers can also book at our General Sales Agent, Ticketing office, in-town/ telephone check-in service.


How much will it cost?

Advance seat selection fees vary depending on the seat type selected and the flight. Prices can be found when making your booking or in Manage Booking. Fees start from:

  • On Domestic Flight: VND 30.000
  • On International Flight: USD 5 (~ VND 115.000)

Changes

Passengers may change the reserved seat, but should read the refunds section below for sufficient consideration. The easiest way to do is with Manage Booking on website homepage or contact the place of purchase.

  • In case of changing the flight after reserving a seat, passengers need to choose seats again on the new flight.
  • In case of paid seat, passengers may need to pay the difference if passengers move to a higher priced seat as seat prices vary. If passengers change to a lower priced seat, Vietnam Airlines cannot refund the difference.

Refunds

When passengers cannot claim a refund?

  • Passengers cancel the flight.
  • Passengers change your flight and will be entitled to choose an equivalent seat on your new flight. If passengers don’t choose your new seats again, passengers will miss your right of seat selection from the previous flight.
  • Passengers are not eligible to sit in the seat type selected (according to safety regulations) e.g. an exit row seat.
  • It is more than 14 days since the completion of the last flight.

When passengers can claim a refund?

Passengers can claim a refund for paid seats if it is within 14 days of the completion of the last flight in your itinerary, and meet the following requirements:

  • There is an aircraft change (different aircraft type/seat map), or your flight has been cancelled and Vietnam Airlines cannot arrange a suitable alternative seat.
  • Passengers changed your seats in the same flight and bought other seats online (website, mobile app) which required paying the full fees of the new seats due to system limitation.
  • Passengers changed your flight and bought the same seats for the new flight or the same seats are not available for the new flight.
  • The connecting flight from an inbound and/or outbound flights operated by Vietnam Airlines are missed because of re-schedule.

Purchased seat selection can be refunded at the place of purchase.

  • If passengers purchase your preferred seat online (via website or mobile app), please contact our contact center (24/7) via Telesales@vietnamairlines.com or call at 19001100 (for calls within Vietnam) or +84 24 38320320 (for calls from foreign countries).
  • If passengers purchase your preferred seat from a travel agent, please contact your travel agent.