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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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• Top 10 Most Punctual Airlines in Asia, awarded by Cirium, a UK-based aviation analytics company.
• Best Value Premium Economy of the Year Award for 2024, presented by AirlineRatings.
• Top 10 Airlines with the Most Beautiful Cabin Crew Uniforms globally, ranked by Cabin Crew 24 (Vietnam Airlines placed 3rd).
• Top 25 Premium Airlines of 2024, awarded by AirlineRatings (Vietnam Airlines ranked 11th/25).
• 5-Star Airline recognition by APEX.
• Top 5 Most Punctual Airlines in the Asia-Pacific region.
• Lotusmiles recognized as the “Best Loyalty Program” at the Loyalty & Engagement Awards 2024.
• Vietnam Airlines ranked 1st in the Travel Rankings 2024 by Decision Lab (exclusive YouGov partner in Vietnam), based on consumer preference for travel and leisure brands.
• Most Punctual Airline in Vietnam for the first half of 2024, as evaluated by the Vietnam Civil Aviation Authority.
• Top 10 Most Famous Brands in Vietnam in 2024.
• VNA ranked 96th out of 500 companies in the Fortune SEA Top 500 Largest Companies in Southeast Asia.
• VNA secured 3rd place on Opensky's ranking of the top 10 airlines in Southeast Asia with the highest total seat capacity for the year.
• VNA was awarded the "Best Airline for Golfer Services 2024" by Vietnam Golf and Leisure magazine.
• VNA achieved the highest on-time performance rate among airlines in Vietnam during the summer peak period, as recognized by Opensky magazine.
• Honored as a Vietnam National Brand
• National Brand of Vietnam - Awarded by the Ministry of Industry and Trade.
• Airline with the Most Friendly Service and Leading Growth Potential in the Indian Market - Awarded by the Indian Association of Trade, Tourism, and Culture.
• Silver Award in the Personalization Category - SMARTIES Vietnam 2024.
• Bronze Award in the Real-Time Marketing Category - SMARTIES Vietnam 2024.
• First Prize in the Gender Equality through Community Engagement and Partnerships Category - Women's Empowerment Principles Award Ceremony.
• Second Prize in the Video Clip Category - External Information Awards.
• First Prize in Creative Advertising in Vietnam for Television Advertising - Van Xuan Creative Advertising Awards.
• Creative Tourism and Travel Brand of the Year Award - Van Xuan Creative Advertising Awards.
• Sustainable Development Idea Award - Human Act Prize by Nhan Dan Newspaper.
• Gold Award in the Personalization Category - SMARTIES X Global.
• Bronze Award in the Real-Time Marketing Category - SMARTIES X Global.
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