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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
Customize your flight with our wide range of options:
Passenger Name:
Reservation code:
Itinerary:
Email address:
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Baggage information
Please select the form of payment:
VN Reservation Code (PNR) :
Passenger :
Refund reason :
Route :
Passenger (Select all passengers) :
Refund information
(See Refund terms and conditions)
PNR :
Passenger information :
Ticket refund information
Cancellation Requirement
VN Reservation Code (PNR):
Flight cancellation will be applied for all passengers chosen.
Cancellation Confirmation
Are you sure to cancel your flight(s)?
Notify
You have completed your flight cancellation with the following information
Reservation code :
Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code :
Email Address :
FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!
Buy Insurance
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.
Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Vietnam Airlines Gift Voucher brings you different voucher options from our trusted partners. Upgrade your experience and enjoy high-class services with our voucher products.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Redemption miles in the chart below are for a one-way itinerary
To find out the Policy for Awards in Regular and Peak seaon, please click here.
AWARD ZONE
AWARD SEASON
Economy
Business
Within Domestic Vietnam 1
Regular
7,000
15,000
Peak
10,000
18,000
Within Domestic Vietnam 2
11,000
25,000
30,000
Hanoi - Vientiane/Luang Prabang Ho Chi Minh City – Phnom Penh/Siem Reap Danang – Siem Reap
12,000
23,000
16,000
28,000
Hanoi – Siem Reap/Phnom Penh Ho Chi Minh City– Vientiane
35,000
24,000
42,000
Vietnam - Indonesia/Malaysia/Myanmar/
Singapore/Thailand
13,000
20,000
Vietnam - China/HongKong (China)/
Macau (China)
45,000
54,000
Vietnam - Korea/Taipei/Kaohsiung
22,000
60,000
32,000
72,000
Vietnam - Japan
90,000
50,000
105,000
Vietnam - Australia
40,000
100,000
55,000
120,000
Vietnam - Russia
110,000
160,000
Vietnam - USA
REDEMPTION GUIDE
You use miles to upgrade purchased tickets to a higher class of service (Business or Premium Economy) for yourself or for your family and friends (applicable to Platinum, Gold and Titanium members) on flights operated by Vietnam Airlines.
Award Zone
BOOKING CLASS
Y/B/M/S
BOOKING CLASS H/K/L/Q/N/R
W,Z,U
3,000
9,000
Vietnam - England/France/Germany
80,000
70,000
Applications of upgrade award:
EXCESS BAGGAGE
(23KG/PIECE;
MAXIMUM 2 PIECES)
(10KG/PIECE;
MAXIMUM 3 PIECES)
Beginning November 1, 2018, Lotusmiles Platinum and Gold Members can redeem miles for access to the Lotus Lounge for one friend or family member travelling with them on the same flight. See below for details.
Mileage deductions for a friend or family member who is on the nominee list of Platinum and Gold Members:
Mileage deduction for a friend of family member who is not on the nominee list of Platinum and Gold Members:
Note:
Lotusmiles members can redeem miles for free flights with all SkyTeam Airlines and other airline partners
SkyTeam Airlines, China Southern Airlines (CZ) and All Nippon Airways
Choose the region your flight is departing from in the list below to find your redemption miles reference table.
Please click here for the Award zone definition for other airline partners.
Conditions apply for awards with airline partners:
Blackout date for award redemption on China Southern Airlines
Backout date for award redemption on Korean Air
(*) Delta Premium Select (DPS)
(**) Club economy class
Round the World is a program offered by Skyteam to allow passengers to travel around the world for an exciting journey. Passengers, for example, can go from New York to Paris, then Hanoi, Tokyo, Los Angeles and finally back to Boston as described in the below travel journey:
New York- Air France - Paris - Vietnam Airlines – Hanoi - Vietnam Airlines – Tokyo - Delta Airlines - Los Angeles - Delta Airlines- Boston.
Lotusmiles Members can redeem miles for Around the World awards on SkyTeam flights for Lotusmiles Members and for people registered in the Nominee list.
12 months form the issuing date.
Lotusmiles members can freely shop at LotusMall using miles.
With just a touch, tech-savvy fans can immediately get hold of high-end iPhone 12 or Apple watch. Using just 3,000 miles or more, the members can buy cute travel accessories or health care things...New products will further be added to give members more choices.
Let's experience of shopping with LotusMall!
Six steps to shop at LotusMall
1. Access your Lotusmiles account at www.vietnamairlines.com or Mobile App Vietnam Airlines
2. Go to the Redeem Miles section select LotusMall
3. Select Get Reward to access to LotusMall
4. Select “ ≡ ” in the left corner of the screen, select the gifts
5. Fill in the form “Shipping information” for gift delivery
6. Fill the OTP sent to your phone registered with Lotusmiles to fulfill the reward redemption.
Note: Apply only to the members who have Vietnam-registered phone number and address to receive the gift, and conduct the redemption transaction in Vietnam.
Lotusmiles members can redeem miles for the Telecommunication Bill deduction with MobiFone.
Bill Deduction Award Table:
Three easy steps to redeem for MobiFone
1. Access your Lotusmiles account at www.vietnamairlines.com or mobile app Vietnam Airlines
2. Go to the Redeem Miles section, select MobiFone Award
3. Select the package and redeem
Starting July 2021, Vietnam Airlines and VinID have started a program that allows the conversion of Lotusmiles miles to VinID points, at the following conversion rate:
The minimum redemption is 5,000 miles/time and the maximum is 100,000 miles per year. Instructions on converting from Lotusmiles miles to VinID points:
- Access Lotusmiles account on www.vietnamairlines.com - Go to the Rewards section and select VinID
Notes:
- The transaction of exchanging Lotusmiles miles to VinID points can be done online. - Members can only convert Lotusmiles miles to VinID points at their own account.
- The transaction of mile-to-point conversion is applicable only to the members holding a physical VinID card.
Book award flight, pay tax/charge, and get award tickets Please see the redemption guide here.
- All Vietnam Airlines operated flights and codeshare flights with flight number from VN*2000 to VN*2999, from VN*8000 to VN*8999
- Itineraries combining flights of Vietnam Airlines and SkyTeam airlines, as follows:
Please contact Vietnam Airlines’ offices to make a reservation for your award ticket or to upgrade your award ticket.
Step 2: Send redemption request.
Option 1: Send the Award request documents to nearby Vietnam Airlines branch office or Lotusmiles Center, including:
Option 2: Members can also fill out the information in the Award request on the website/mobile application (Log in to Lotusmiles account, choose Redeem Miles => Redeem at Branch Offices).
Step 3: Check the award information.
Members should follow the redemption process and check your award status on the website (Log in your Lotusmiles account, choose Redeem Miles). Members can also contact Lotusmiles Center to check award status.
An award e-voucher will be sent to the member’s registered email.
Step 4: Complete the redemption at Vietnam Airlines branch offices
Members should contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and will be issued the Award Tickets/ Upgrade Awards/ Excess Baggage Awards.
Please be prepared to show your original identity card/passport and Lotusmiles card.
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