Redeem Miles

Vietnam Airlines

Award tickets

Applying to all Vietnam Airlines domestic and international flights. Gold and Platinum members can get award tickets for relatives and friends.

Award Ticket Chart on Vietnam Airlines

Definition of award routes group on Vietnam Airlines

  • Award ticket applying to all Vietnam Airlines domestic and international flights.
  • All Lotusmiles members can get award tickets on Vietnam Airlines.
  • Gold and Platinum members can get award tickets for relatives and friends.

Validity of award ticket:

  • Award ticket with itinerary wholly on Vietnam Airlines operated flights and/or codeshare flights from VN*2000 to VN*2999, or combined with flights operated by SkyTeam member-airlines: 01 year from the date of commencement of travel. For totally unused ticket, change to ticket (revalidation/exchange) must be done within 01 year from the date of original ticket issuance and validity of the new ticket is validity of the original ticket.
  • Award ticket with itinerary on the flights operated by other airlines which have agreements on Lotusmiles Program cooperation with Vietnam Airlines: 01 year from the date of ticket issuance.
  • Award ticket with itinerary combining Vietnam Airlines operated flights and/or codeshare flights from VN*2000 to VN*2999 with flights operated by non-SkyTeam member airlines which have agreements on Lotusmiles Program cooperation with Vietnam Airlines: 01 year from the date of ticket issuance.
REDEEMPTION GUIDE

Upgrade Awards

Upgrade Award Chart on Vietnam Airlines

Definition of award routes group on Vietnam Airlines

All Lotusmiles members can redeem for upgrade award.

Gold and Platinum members can redeem for their nominees.

Applications:

- Purchased tickets with the entire itinerary on Vietnam Airlines: both flight operated by Vietnam Airlines and Vietnam Airlines hard block codeshare flight are eligible for upgrade.

- Purchased tickets with the itinerary combining Vietnam Airlines flights and other airline flights: only flights operated by Vietnam Airlines are eligible for upgrade.

- Business class Upgrade Award is applied to paid tickets having booking class: W, Z, U, Y, B, M, S, H, K, L, Q, N, R, Tdomestic

- Premium economy class Upgrade Award is applied to paid tickets having booking class: Y, B, M, S, H, K, L, Q, N, R, Tdomestic

- Validity of Upgrade tickets: same validity as paid tickets.


REDEEMPTION GUIDE

Excess Baggage Awards

> Definition of award routes group on Vietnam Airlines

  • Excess baggage Award applies to all Lotusmiles members or people in the redemption groups of Gold and Platinum members.
  • Apply for flights operated and marketed by Vietnam Airlines only.
  • Excess-baggage award is limited to 30kgs for each flight. Excess-baggage package is at least 10kgs and the next calculated unit is 10kgs(if weight of award excess-baggage is over 10 kgs). 

Access to Business Lounge Award

From November 1, 2018, Lotusmiles Platinum and Gold members can redeem for one companion travelling on the same flight to access the Lotus lounge. Details are as follow:

Mileage deduction for the companion who is in the nominee list of Platinum and Gold members:

  • Business lounge access for domestic flights: 2,000 miles/person
  • Business lounge access for international flights: 4,000 miles/person

Mileage deduction for the companion who is not in the nominee list of Platinum and Gold members:

  • Another 20% of normal mileage deduction will be applied.

Note:

  • Apply for flights operated by Vietnam Airlines with carrier code VN on tickets.
  • Apply for Lotus lounge in Vietnam only.
  • Access capacity depends on availability.
  • Platinum and Gold members submit the award request at the time of check in. 

Award redemption policy in the Peak period

Lotusmiles members are entitled to redeem awards on certain domestic and international routes in peak periods with miles deducted are required more than in off-peak period. Members can refer to the Peak period tables below

Conditions of application: 

Award tickets issued for domestic flights in peak periods are allowed to rebook (if seats are available) with a charge of:

  • VND 600,000 per transaction made within Vietnam or 
  • USD 30 per transaction made outside Vietnam.
REDEEMTION GUIDE

Airline Partners

Redeem Miles with Airline Partners

Lotusmiles members can redeem miles for free flights with all SkyTeam Airlines and other airline partners.

SkyTeam Airlines, All Nippon Airways : Choose the region your flight is departing from in the list below to find your redemption miles reference table.

South East Asia        North East Asia              South West Asia                South West Pacific      North America    


Central America       South America               Europe                              Middle East                Africa


Please click here for the Award zone definition for other airline partners.


Jetstar Pacific (BL): effective from 15 April 2016

  • Lotusmiles members can redeem miles on flights operated and marketed by BL
  • Rules and conditions for redeeming on BL flights follow the rules and conditions for redeeming on Vietnam Airlines flights
  • Eligible redemption booking class for Lotusmiles members on BL flights is X (Economy Class)
  • Members can refer to the BL redemption chart for getting award tickets on BL.

Conditions apply for awards with airline partners:

  • Platinum and Gold members can get award tickets for themselves, friends and family
  • Titanium, Silver and Registered members can get award tickets for themselves only
  • Tickets are available for all flights operated and marketed by SkyTeam or non-SkyTeam Airlines
  • Tickets are available for all combined flights between Vietnam Airlines and SkyTeam airlines
  • Validity of award tickets: 12 months from issuing date

Blackout date for award redemption on KEBlackout date for award redemption on CZ

Booking classes for award tickets

No Carrier Award booking classes
First class Business class Economy class
1 Vietnam Airlines (VN) - O U*, X
2 Aeroflot (SU) - O X
3 Aeromexico (AM) - O X
4 Air France (AF) - O X
5 Air Europa (UX) - O X
6 Alitalia (AZ)  - Z U
7 Aerolineas Argentina (AR) - O Z**, X
8 Czech Airlines (OK)  - Z E
9 China Eastern Airlines (MU) A O X
10 China Southern Airlines (CZ) F O X
11 China Airlines (CI) - O X
12 Delta Air Lines (DL)  O O N
13 Garuda Indonesia Airlines (GA) - O X
14 Kenya Airways (KQ)  - O X
15 Korean Air (KE) - O X
16 Middle East Airlines (ME) - O X
17 Royal Dutch Airlines (KL)  - O X
18 Saudi Arabian Airlines (SV) A O X
19 Tarom (RO) - O X
20 Xiamen Airlines (MF) - O X
21 Jetstar Pacific (BL) - - X
22
All Nippon Airways (NH)  O  I X

(*) Premium economy class

(**) Club economy class

Round The World Award

Round The World is a program offered by Skyteam to allow passengers to travel across continent in an exciting journey. Passengers, for example, can go from New York to Paris, then Hanoi, Tokyo, Los Angeles and finally go back to Boston as described in the below travelling journey:

New York- Air France - Paris - Vietnam Airlines – Hanoi - Vietnam Airlines – Tokyo - Delta Airlines - Los Angeles - Delta Airlines- Boston.

Lotusmiles members can redeem miles for Around The World awards on SkyTeam flights for Lotusmiles members and people registered in Redemption Group.

Conditions for award tickets:

  • The itinerary must be continuous direction from East to West or from West to East (no back-tracking trip).
  • The itinerary must include a flight over the Pacific Ocean and a flight across the Atlantic Ocean.
  • Maximum 6 stopovers (stop more than 24 hours) while no more than 3 stopovers are on the same continent (America, Europe, Asia, Africa, Oceania).
  • Around the world Award can include an “Open jaw”, which is considered a stopover.

Validity of award tickets

12 months form the issuing date.

Required Miles:

  • Economy Class: 200,000 miles
  • Business Class: 300,000 miles
  • First Class: 380,000 miles
HOW TO REDEEM

Other Partners

Accor Plus

From December 1, 2018 to March 31, 2019, Lotusmiles members can redeem miles for Accor Plus cards as follows:

        45,000 Lotusmiles miles = 1 Accor Plus card

  • The program applies to Lotusmiles members who have never owned an Accor Plus card before
  • Platinum, Gold, Titanium, Silver and Registered members can redeem for themselves only
  • Lotusmiles members having mailing address outside Vietnam may submit to card delivery fee

Telecommunication Award

Lotusmiles members can redeem miles to get the Telecommunication Bill deduction MobiFone.

Bill deduction Award Table:

No Bonus miles required MobiFone bill deductions
1 5,000 VND 200,000
2 10,000 VND 500,000
3 15,000 VND 1,000,000

Note:

  • MobiFone bill deduction awards are applied for postpaid and prepaid subscriber.
  • Apply to members and people in the Award Nominee list (Platinum and Gold members).
  • Award Request for MobiFone bill deduction cannot be cancelled and to be deducted in next month’s MobiFone bill when your award is approved.
HOW TO REDEEM

VinID Award

From December 2017, Vietnam Airlines and Vingroup have started cooperation in a program that allows the conversion of Lotusmiles miles to Vinpoints as per the following mechanism:

  •       20 Lotusmiles miles = 1 Vinpoint

Minimum package: 10.000 miles/each transaction

Maximum limit: 100.000 miles/year

Apply for VinID physical card

For virtual cards not identified, members are not allowed to use VinID points unless they send the identity papers (ID card/Passport) to email cskh@vinid.net to verify. 

Lotusmiles members can use Vinpoints to enjoy shopping with great discounts at Vingroup network such as Vinmart, Vinmart +, Vinmec, Vinschool etc.

To start the conversion, access your Lotusmiles account, click Redeem online ==> Redeem for VinID and follow the instructions.

Note: From December 1, 2018 Lotusmiles Platinum, Gold, Titanium, Silver and Registered members can get award points only for their own VinID cards.

Redemption Guide

Redeem on Vietnam Airlines mobile application or website

Step 1: Log in your Lotusmiles account on Vietnam Airlines website or mobile application

Step 2: Choose Redeem Miles => Redeem online

For award tickets:

  • Book award flights, pay tax/charge and get award tickets
  • Award tickets must be issued at least 6 hours prior to the departure
  • Maximum of 06 passengers (not including infants) for each transaction
  • Not apply for members under 12 years old
  • Applicable itineraries (*)

For VinID

  • Click the icon “Redeem for VinID”
  • Input VinID number and click “Verify”.
  • Input the Lotusmiles mile amount to convert. The corresponding Vinpoints will be displayed on the screen.
  • Key in the OTP (One Time Password) and click “Proceed” to complete.

 (*)

  • All Vietnam Airlines operated flights
  • Itineraries combining flights of Vietnam Airlines and SkyTeam airlines as follows:
  •  Hanoi/Hochiminh to Paris/Frankfurt/London on Vietnam Airlines, continue to cities of Italy/Czech/Romania on Alitalia/Czech Airlines/Tarom Airlines.
  •  Hanoi/Hochiminh to Seoul/Pusan on Vietnam Airlines, continue to Jeju Island (Korea)/Vladivostok (Russia) on Korean Air.
  •  Hanoi/Hochiminh to Beijing/GuangZhou/Shanghai on Vietnam Airlines, continue to some cities of China on China Eastern Airlines/Xiamen Airlines/China Southern Airlines.
  •  Hanoi/Hochiminh to Jakarta on Vietnam Airlines, continue to Denpasar/Medan on Garuda Airlines.

Redeem at Vietnam Airlines branch offices

Step 1: Book your flights.
Please contact Vietnam Airlines offices to make reservation for your award ticket or upgrade award ticket.
Step 2: Send redemption request.

Option 1: Send the Award request documents to the Vietnam Airlines branch office nearby or Lotusmiles Center, including: 

Option 2: Member could also fill the information in the Award request on website/mobile application (Log in Lotusmiles account, choose redeem miles and Redeem at branch offices).

Step 3: Check the award information.

Members should follow the redemption process and check your award status on website (Log in your Lotusmiles account, choose Redeem miles). Members could also contact Lotusmiles Center to update the award status.

Award e-voucher will be sent to member registered email, however, members may not receive the notification email due to network service error.
Step 4: Complete the redemption at Vietnam Airlines branch offices
Members contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and issue the Award Tickets/ Upgrade Awards/ Excess Baggage Awards.
Please show your: Original identify card/Passport and Lotusmiles card.

Note

  • Check your Account Statement to see how many valid accumulated miles you have, and choose a suitable award.
  • In case a Lotusmiles member need to get an award but your account is lacking some miles. You can increase your miles by buying miles or transferring miles. 
  • Please indicate at which Vietnam Airlines’ booking office you wish to pick up your award on Air Award Request Form and Non-Air Award Request Form
  • In case Gold members and Platinum Members request an award for family or friend, please complete and sign a Redemption Group Form.
  • In case you wish another person to pick up your award, the authorized person must present his/her ID (or Passport) together with Authorization Paper , E-Award Certificate Number and member’s ID (or Passport) and membership card to receive your Award Ticket.
  • If you have not received your Award Certificate three days after the date of sending Award Request, please contact us the Lotusmiles Center or the nearest Vietnam Airlines’ booking offices. 
  • You may check more regulations of award at Lotusmiles Terms and Conditions.