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Redeem Miles

With Vietnam Airlines

Award tickets

Applying to all Vietnam Airlines domestic and international flights. Gold and Platinum members can get award tickets for relatives and friends.

Award Ticket Chart on Vietnam Airlines

Definition of award routes group on Vietnam Airlines

  • Award ticket applying to all Vietnam Airlines domestic and international flights.
  • All Lotusmiles members can get award tickets on Vietnam Airlines.
  • Gold and Platinum members can get award tickets for relatives and friends.

Validity of award ticket:

  • Award ticket with itinerary wholly on Vietnam Airlines operated flights and/or codeshare flights from VN*2000 to VN*2999, or combined with flights operated by SkyTeam member-airlines: 01 year from the date of commencement of travel. For totally unused ticket, change to ticket (revalidation/exchange) must be done within 01 year from the date of original ticket issuance and validity of the new ticket is validity of the original ticket.
  • Award ticket with itinerary on the flights operated by other airlines which have agreements on Lotusmiles Program cooperation with Vietnam Airlines: 01 year from the date of ticket issuance.
  • Award ticket with itinerary combining Vietnam Airlines operated flights and/or codeshare flights from VN*2000 to VN*2999 with flights operated by non-SkyTeam member airlines which have agreements on Lotusmiles Program cooperation with Vietnam Airlines: 01 year from the date of ticket issuance.
REDEEMPTION GUIDE

Upgrade Awards

Upgrade Award Chart on Vietnam Airlines

Definition of award routes group on Vietnam Airlines

  • All Lotusmiles members can get upgrade award.
  • Gold and Platinum members can get upgrade award for relatives and friends.
  • Upgrade award apply for:
- Purchased tickets of the entire itinerary on Vietnam Airlines: apply for flights operated by Vietnam Airlines or hard block codeshare flights
- Purchase tickets of the itinerary including Vietnam Airlines flights and other airlines flights: apply only for flights operated by Vietnam Airlines.
  • Upgrade Award will only be issued when enclosed with a paid ticket that have eligible booking classes for earning miles are W, Z, Y, B, M, S, H, K, L, Q, N, R, T
  • Upgrade Award ticket from Premium Economy to Business class applied for Vietnam Airlines international flights when enclosing with paid Premium Economy ticket that have eligible booking classes are W, Z .
  • Validity of Upgrade award: same validity as paid tickets.
REDEEMPTION GUIDE

Excess Baggage Awards

> Definition of award routes group on Vietnam Airlines

  • Excess baggage Award applies to all Lotusmiles members or people in the redemption groups of Gold and Platinum members.
  • Apply for flights operated and marketed by Vietnam Airlines only.
  • Each Excess-baggage award is limited to 30kgs. Excess-baggage package is at least 10kgs and the next calculated unit is 10kgs(if weight of award excess-baggage is over 10 kgs). 

Access to Business Lounge Award

Applies to one companion who departures on the same day with Platinum or Gold members. Companions can be spouses or children.

Lotusmiles members can redeem miles for a companion to access the Business Lounge when they check-in for flight at the airport with the deduction rates as follow:

  • Business lounge access for domestic flights: 3,000 miles/person
  • Business lounge access for international flights: 5,000 miles/person

Note:

  • Applied for flights operated by Vietnam Airlines with carrier code VN on tickets.
  • Applied for Business lounge in Vietnam only.
  • Access capacity depends on availability.
REDEEMPTION GUIDE

Award redemption policy in the Peak period

Lotusmiles members are entitled to redeem awards on certain domestic and international routes in peak periods with miles deducted are required more than in off-peak period. Members can refer to the Peak period tables below

Conditions of application: 

Award tickets issued for domestic flights in peak periods are allowed to rebook (if seats are available) with a charge of:

  • VND 600,000 per transaction made within Vietnam or 
  • USD 30 per transaction made outside Vietnam.
REDEEMTION GUIDE

With Airline Partners

Redeem Miles With Airlines Partners

As Lotusmiles members, you can redeem miles for free flights of all SkyTeam Airlines and other airlines partners.

SkyTeam Airlines, Jet Airways, All Nippon Airways : First you need to know which region your flight is from and click on that region from the below table to find your redemption miles reference.


South East Asia        North East Asia              South West Asia                South West Pacific      North America    


Central America       South America               Europe                              Middle East                Africa


Please click here for the Award zone definition on Other airlines.


Jetstar Pacific (BL): effective from 15 April 2016

  • Lotusmiles members can redeem miles on flights operated and marketed by BL
  • Rules and conditions for redeeming on BL flights following the rules and conditions for redeeming on Vietnam Airlines flights.
  • Eligible redemption booking class for Lotusmiles members on BL flights is X (Economy class)
  • Members can refer to BL redemption chart for getting award tickets on BL.

Condition apply for awards on airline partners:

  • Platinum and Gold members can get the award tickets for members and relatives, friends...
  • Titanium, Silver and Registered members can get the award tickets for themselves only.
  • Tickets for all flights operated and marketed by SkyTeam or non-SkyTeam Airlines.
  • Tickets for all combined flights between Vietnam Airlines and SkyTeam airlines.
  • Validity of award tickets: 12 months from issuing date.

Peak seasons of SkyTeam Airlines

Booking classes for award tickets

No Carrier Award booking classes
First class Business class Economy class
1 Vietnam Airlines (VN) - O X
2 Aeroflot (SU) - O X
3 Aeromexico (AM) - O X
4 Air France (AF) - O X
5 Air Europa (UX) - O X
6 Alitalia (AZ)  - Z U
7 Aerolineas Argentina (AR) - O, Z* X
8 Czech Airlines (OK)  - Z E
9 China Eastern Airlines (MU) A O X
10 China Southern Airlines (CZ) F** O X
11 China Airlines (CI) - O X
12 Delta Air Lines (DL)  R O N
13 Garuda Indonesia Airlines (GA) - O X
14 Kenya Airways (KQ)  - O X
15 Korean Air (KE) - O X
16 Middle East Airlines (ME) - O X
17 Royal Dutch Airlines (KL)  - O X
18 Saudi Arabian Airlines (SV) A O X
19 Tarom (RO) - O X
20 Xiamen Airlines (MF) - O X
21 Jet Airways (9W) R D X
22 Jetstar Pacific (BL) - - X
23  All Nippon Airways (NH)  O  I X

(*) Club economy class

(**) Effective from 01 Jan 2017

Round The World Award

Round The World is a program offered by Skyteam to allow passengers to travel across continent in an exciting journey. Passengers, for example, can go from New York to Paris, then Hanoi, Tokyo, Los Angeles and finally go back to Boston as described in the below travelling journey:

New York- Air France - Paris - Vietnam Airlines – Hanoi - Vietnam Airlines – Tokyo - Delta Airlines - Los Angeles - Delta Airlines- Boston.

Lotusmiles members can redeem miles for Around The World awards on SkyTeam flights for Lotusmiles members and people registered in Redemption Group.

Conditions for award tickets:

  • The itinerary must be continuous direction from East to West or from West to East (no back-tracking trip).
  • The itinerary must include a flight over the Pacific Ocean and a flight across the Atlantic Ocean.
  • Maximum 6 stopovers (stop more than 24 hours) while no more than 3 stopovers are on the same continent (America, Europe, Asia, Africa, Oceania).
  • Around the world Award can include an “Open jaw”, which is considered a stopover.

Validity of award tickets

12 months form the issuing date.

Required Miles:

  • Economy Class: 200,000 miles
  • Business Class: 300,000 miles
  • First Class: 380,000 miles
HOW TO REDEEM

With other partners

Telecommunication Award

Lotusmiles members can redeem miles to get the Telecommunication Bill deduction MobiFone.

Bill deduction Award Table:

No Award Code Bonus miles required MobiFone bill deductions
1

            AMBF1-10

 5,000 VND 200,000
2

            AMBF2-10

 10,000 VND 500,000
3

            AMBF3-10

 15,000 VND 1,000,000

Note:

  • MobiFone bill deduction awards are applied for postpaid and prepaid subscriber.
  • Apply to members and people in the Redemption group.
  • Award Request for MobiFone bill deduction cannot be cancelled and to be deducted in next month’s MobiFone bill when your award is approved.
HOW TO REDEEM

Redemption Guide

Redeem on Vietnam Airlines mobile application or website

Step 1: Log in your Lotusmiles account

Step 2: Choose Redeem Miles => Book Award Flights and process your award tickets redemption.

Notes:

  • Lotusmiles online award ticket must be issued at least 6 hours prior to the departure.
  • Lotusmiles online award ticket apply for:
    • All Vietnam Airlines operated flights
    • Itineraries combining flights of Vietnam Airlines and SkyTeam airlines as follows:
      • Hanoi/Hochiminh to Paris/Frankfurt/London on Vietnam Airlines, continue to cities of Italy/Czech/Romania on Alitalia/Czech Airlines/Tarom Airlines.
      • Hanoi/Hochiminh to Seoul/Pusan on Vietnam Airlines, continue to Jeju Island (Korea)/Vladivostok (Russia) on Korean Air.
      • Hanoi/Hochiminh to Beijing/GuangZhou/Shanghai on Vietnam Airlines, continue to some cities of China on China Eastern Airlines/Xiamen Airlines/China Southern Airlines.
      • Hanoi/Hochiminh to Jakarta on Vietnam Airlines, continue to Denpasar/Medan on Garuda Airlines.
  • Number of passengers for each transaction: Maximum of 06 (not including infants)
  • Members under 12 years old could not get award tickets on mobile application or website.

Redeem at Vietnam Airlines branch offices

Step 1: Book your flights.
Please contact Vietnam Airlines offices to make reservation for your award ticket. You can check the booking classes for award ticket here
Step 2: Send redemption request.

Option 1: Send the Award request documents to the Vietnam Airlines branch office nearby or Lotusmiles Center, including: 

Option 2: Member could also fill the information in the Award request on website/mobile application (Log in Lotusmiles account, choose redeem miles and Redeem at branch offices).

Step 3: Check the award information.

Within 3 – 5 days, your award request would be completed. Members should follow the redemption process and check your award status on website (Log in your Lotusmiles account, choose Redeem miles). Members could also contact Lotusmiles Center to update the award status.

Award e-voucher will be sent to member registered email, however, members may not receive the notification email due to network service error.
Step 4: Complete the redemption at Vietnam Airlines branch offices
Members contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and issue the Award Tickets/ Upgrade Awards/ Excess Baggage Awards.
Please show your: Original identify card/Passport and Lotusmiles card.

Note

  • Check your Account Statement to see how many valid accumulated miles you have, and choose a suitable award.
  • In case a Lotusmiles member need to get an award but your account is lacking some miles. You can increase your miles by buying miles or transferring miles. 
  • Please indicate at which Vietnam Airlines’ booking office you wish to pick up your award on Award Request Form.
  • In case Gold members and Platinum Members request an award for family or friend, please complete and sign a Redemption Group Form.
  • In case you wish another person to pick up your award, the authorized person must present his/her ID (or Passport) together with Authorization Paper , E-Award Certificate Number and member’s ID (or Passport) and membership card to receive your Award Ticket.
  • If you have not received your Award Certificate three to seven days after the date of sending Award Request, please contact us the Lotusmiles Center or the nearest Vietnam Airlines’ booking offices. 
  • You may check more regulations of award at Lotusmiles Terms and Conditions.