Redeem Miles

Vietnam Airlines

Combine cash and miles to buy tickets

Lotusmiles members can use both Cash and Miles to pay for tickets on Vietnam Airlines operated flights (flights with carrier code VN). 
Miles can be used for paying partially or fully the value of the air ticket, while they cannot be used for payment of taxes, fees and other surcharges.
  • The minimum mileage required for the ticket purchase is 1,000 miles per 1 passenger per 1 flight sector.
  • Tickets bought jointly by Cash and Miles are eligible for earning miles as per Lotusmiles Program policy.

Note:

  • Voluntary refund: Miles cannot be refunded.
  • Involuntary refund: Miles used to purchase tickets will be refunded, in line with the ticket handling principles of the Conditions of Carriage posted on the website www.vietnamairlines.com.
  • Lotusmiles member can use Cash & Miles to buy tickets for accompanying persons if they all share a reservation code with the member. The passengers must travel together throughout the journey (Splitting the reservation code is not allowed).
  • The value of the miles used in Cash & Miles payment is determined at the time of ticket purchase, flight date, itinerary, booking class and the selling channel.
  • Members can use miles to cover the seat selection service while buying ticket using Cash & Miles (pending availability).
  • When filling in personal information to buy ticket, members should keep intact the Lotusmiles card number field in the “Passenger information” and refrain from entering the frequent flyer number issued by other SkyTeam member airlines.

Redemption Table Ticket Award

Redemption miles in the chart below are for a one-way itinerary

To find out the Policy for Awards in Regular and Peak seaon, please click here. For Award Zone, click here.

AWARD ZONE 

AWARD SEASON

Economy
PREMIUM 
ECONOMY   

Business

Within Domestic Vietnam 1

Regular 

7,000

  

15,000

Peak

10,000

  

18,000

Within Domestic Vietnam 2

Regular 

11,000

 18,000 

25,000

Peak

15,000

 23,000 

30,000

Vietnam

Indochine 1

Regular 

12,000

  

23,000

Peak

16,000

  

28,000

Indochine 2

Regular 

18,000

  

35,000

Peak

24,000

  

42,000

Southeast Asia

Regular 

13,000

  

35,000

Peak

20,000

  

42,000

North East Asia 1

Regular 

18,000

  

45,000

Peak

24,000

  

54,000

North East Asia 2

Regular 

22,000

  

60,000

Peak

32,000

  

72,000

North East Asia 3

Regular 

35,000

 65,000 

90,000

Peak

50,000

 85,000

105,000

Australia

Regular 

40,000

 70,000

100,000

Peak

55,000

 90,000 

120,000

Russia

Regular 

40,000

 70,000 

110,000

Peak

50,000

 100,000 

160,000
 England / France / Germany
Regular 
  45,000 85,000   150,000
Peak
  60,000 110,000   180,000

North East Asia

US / Canada

Regular 

50,000

  

 

Upgrade award

Redemption miles in the chart below are for a one-way itinerary

You use miles to upgrade purchased tickets to a higher class of service (Business or Premium Economy) for yourself or for your family and friends (applicable to Platinum, Gold and Titanium members) on flights operated by Vietnam Airlines.

To find out the Award Zone which your award upgrade itinerary belongs to, please refer here.

 

Award Zone

 UPGRADE FROM ECONOMY TO  PREMIUM
 UPGRADE FROM ECONOMY TO  BUSINESS   UPGRADE FROM
PREMIUM to business

Booking class 

Y/B/M/S  

BOOKING CLASS

H/K/L/Q/N/R  

BOOKING CLASS
 Y/B/M/S

BOOKING CLASS

H/K/L/Q/N/R     

BOOKING CLASS

 W,Z,U    

Within Domestic Vietnam 1

    

3,000

9,000

 

Within Domestic Vietnam 2  

 5,000  10,000 

9,000

16,000

7,000 

Vietnam

Indochina 1

    

10,000

16,000

 

Indochina 2

    

15,000

22,000

 

Southeast Asia

    

10,000

15,000

 

     North East Asia 1      

    

13,000

30,000

 

    North East Asia 2    

    

25,000

45,000

 

    North East Asia 3    

 15,000  30,000

35,000

55,000

30,000

Australia

 15,000 35,000

45,000

60,000

40,000

 Russia
 15,000 30,000  60,000  80,000  50,000

England/France/Germany

 20,000 40,000

80,000

100,000

  70,000

Applications of upgrade award:

  • Upgrade award is only applicable to tickets issued by Vietnam Airlines (Ticket number starts with 738 ....);
  • Tickets purchased with the entire itinerary on Vietnam Airlines: both flights operated by Vietnam Airlines and Vietnam Airlines hard block codeshare flights are eligible for upgrade
  • Tickets purchased with the itinerary combining Vietnam Airlines flights and other airline flights: only flights operated by Vietnam Airlines are eligible for upgrade
  • Business Class Upgrade Award is applied to paid tickets with booking class: W, Z, U, Y, B, M, S, H, K, L, Q, N, R
  • Premium Economy Class Upgrade Award is applied to paid tickets with booking class: Y, B, M, S, H, K, L, Q, N, R
  • Validity of Upgrade tickets: same validity as paid tickets

REDEMPTION GUIDE

Excess baggage award

Members can get baggage award tickets for themselves or for their family and friends (applicable to Platinum, Gold and Titanium members) on flights operated by Vietnam Airlines. 
To find out the Award Zone which your award itinerary belongs to, please refer here.

Award Zone

EXCESS BAGGAGE

(23KG/PIECE; 

MAXIMUM 2 PIECES) 

EXCESS BAGGAGE

(10KG/PIECE; 

MAXIMUM 3 PIECES)  

Within Domestic Vietnam 1

  5,000 3,000 

Within Domestic Vietnam 2  

 6,000 4,000

Vietnam

Indochina 1

 8,000   
Not applicable

Indochina 2

 8,000 

Southeast Asia

 8,000 

     North East Asia 1      

 10,000 

    North East Asia 2    

 10,000 

    North East Asia 3    

 10,000

Australia

 15,000

Russia

 15,000
 England/France/Germany
 15,000 

REDEMPTION GUIDE

Business Lounge Award

Beginning November 1, 2018, Lotusmiles Platinum and Gold Members can redeem miles for access to the Lotus Lounge for one friend or family member travelling with them on the same flight. See below for details.

Mileage deductions for a friend or family member who is on the nominee list of Platinum and Gold Members:

  • Business lounge access for domestic flights: 2,000 miles/person.
  • Business lounge access for international flights: 4,000 miles/person.

Mileage deduction for a friend of family member who is not on the nominee list of Platinum and Gold Members:

  • An additional 20% of normal mileage deduction will be applied

Note:

  • Applies only to flights operated by Vietnam Airlines with carrier code VN on tickets
  • Applies to the Lotus Lounge in Vietnam only
  • Access depends on availability
  • Platinum and Gold Members should submit the award request at check-in

Airline Partners

Redeem Miles with Airlines Partners

Lotusmiles members can redeem miles for free flights with all SkyTeam Airlines and other airline partners

SkyTeam Airlines, China Southern Airlines (CZ) and All Nippon Airways: Choose the region your flight is departing from 

in the list below to find your redemption miles reference table.

 South East Asia
          North East Asia
         South West Asia          South West Pacific
           North America
 Central America
    South America
    Europe                     
    Middle East
    Africa

Please click here for the Award zone definition for other airline partners.

Conditions apply for awards with airline partners:

  • Lotusmiles members can redeem award tickets for themselves.
  • Platinum, Gold and Titanium members can redeem award tickets for their friends and family.
  • Tickets are available on flights operated and marketed by SkyTeam Airlines or non-SkyTeam Airlines (If Vietnam Airlines has 
  • the bilateral agreement). Members can also redeem award tickets on the combined routing between Vietnam Airlines and SkyTeam Airlines.

Booking classes for award tickets

No Carrier Award booking classes
First class Business class Economy class
1 Vietnam Airlines (VN) - O U*, X
2 Aeroflot (SU) - O X
3 Aeromexico (AM) - O X
4 Air France (AF) - O X
5 Air Europa (UX) - O X
6 Alitalia (AZ)  - Z U
7 Aerolineas Argentina (AR) - O Z**, X
8 Czech Airlines (OK)  - Z E
9 China Eastern Airlines (MU) A O X
10 China Southern Airlines (CZ) F O X
11 China Airlines (CI) - O X
12 Delta Air Lines (DL)  O O R*, N
13 Garuda Indonesia Airlines (GA) - O X
14 Kenya Airways (KQ)  - O X
15 Korean Air (KE) - O X
16 Middle East Airlines (ME) - O X
17 Royal Dutch Airlines (KL)  - O X
18 Saudi Arabian Airlines (SV) A O X
19 Tarom (RO) - O X
20 Xiamen Airlines (MF) - O X
21 
 All Nippon Airways (NH)  O  I X

(*) Delta Premium Select (DPS)

(**) Club economy class

Round The World Award

Round the World is a program offered by Skyteam to allow passengers to travel around the world for an exciting journey. Passengers, for example, can go from New York to Paris, then Hanoi, Tokyo, Los Angeles and finally back to Boston as described in the below travel journey:

New York- Air France - Paris - Vietnam Airlines – Hanoi - Vietnam Airlines – Tokyo - Delta Airlines - Los Angeles - Delta Airlines- Boston.

Lotusmiles Members can redeem miles for Around the World awards on SkyTeam flights for Lotusmiles Members and for people registered in the Nominee list.

Conditions for award tickets:

  • The itinerary must be a continuous course from East to West or from West to East (no back-tracking during the trip)
  • The itinerary must include a flight over the Pacific Ocean and a flight over the Atlantic Ocean
  • Maximum 6 stopovers (stop more than 24 hours) with no more than 3 stopovers on the same continent (America, Europe, Asia, Africa, Oceania)
  • Around the World award can include an “open jaw”(flight from Point A, to Point B and then from Point C back to Point A), which is considered a stopover

Validity of award tickets

12 months form the issuing date.

Required Miles:

  • Economy Class: 200,000 miles
  • Business Class: 300,000 miles
  • First Class: 380,000 miles
HOW TO REDEEM

Other Partners

Miles handy - Gifts Easy!

Lotusmiles members will be able to freely shop at LotusMall using miles starting from July 1, 2020.

With just a touch, tech-savvy fans can immediately get hold of high-end Samsung Galaxy S10+ or iPhone 11. Using just 2,000 miles or more, the members can buy cute travel accessories, such as neck pillows, smart foldable umbrella v.v... Moreover, health care things such as aromatherapy pillow or blood pressure monitor can also surprisingly be purchased by miles.

The gifts are grouped into areas such as hi-tech products, travel accessories, eco-friendly, health care and 3G/4G data topup cards of Viettel, MobiFone, Vinaphone for members to choose easily. New products will further be added to give members more choices.

Note: Apply only to the members who have Vietnam-registered phone number and address to receive the gift, and conduct the redemption transaction in Vietnam.

Telecommunication Award

Lotusmiles members can redeem miles for the Telecommunication Bill deduction with MobiFone.

Bill Deduction Award Table:

Bonus miles required MobiFone bill deductions
5,000 VND 200,000
10,000 VND 500,000
15,000 VND 1,000,000

Note:

  • MobiFone bill deduction awards are applied to postpaid and prepaid subscriber’s accounts of members only.
  • An award request for a MobiFone bill deduction cannot be cancelled and will be deducted from next month’s MobiFone bill after your award is approved
HOW TO REDEEM

VinID Award

Starting July 2021, Vietnam Airlines and VinID have started a program that allows the conversion of Lotusmiles miles to VinID points, at the following conversion rate:

  •       20 Lotusmiles miles = 100 VinID points

The minimum redemption is 5,000 miles/time and the maximum is 100,000 miles per year.

Instructions on converting from Lotusmiles miles to VinID points:


- Access Lotusmiles account on www.vietnamairlines.com
- Go to the Rewards section and select VinID

Notes:

- The transaction of exchanging Lotusmiles miles to VinID points can be done online.
- Members can only convert Lotusmiles miles to VinID points at their own account. 

- The transaction of mile-to-point conversion is applicable only to the members holding a physical VinID card.

Redemption Guide

Redeem on Vietnam Airlines Mobile Application or Website

Book award flight, pay tax/charge, and get award tickets Please see the redemption guide here.

Note:

  • Award tickets must be issued at least 6 hours prior to departure
  • Maximum of 6 passengers (not including infants) for each transaction
  • Not applicable for members under 12 years old
  • Applicable itineraries: 

- All Vietnam Airlines operated flights and codeshare flights with flight number from VN*2000 to VN*2999, from VN*8000 to VN*8999

- Itineraries combining flights of Vietnam Airlines and SkyTeam airlines, as follows:

Hanoi/Ho Chi Minh to Paris/Frankfurt/London on Vietnam Airlines, continuing to Italy/Czech/Romania on Alitalia/Czech Airlines/Tarom Airlines
Hanoi/Ho Chi Minh to Seoul/Pusan on Vietnam Airlines, continuing to Jeju Island (Korea)/Vladivostok (Russia) on Korean Air
Hanoi/Ho Chi Minh to Beijing/Guang Zhou/Shanghai on Vietnam Airlines, continue to some cities in China on China Eastern Airlines/Xiamen Airlines/China Southern Airlines
Hanoi/Ho Chi Minh to Jakarta on Vietnam Airlines, continue to Denpasar/Medan on Garuda Airlines

Redeem at Vietnam Airlines Branch Offices

Step 1: Book your flights

Please contact Vietnam Airlines’ offices to make a reservation for your award ticket or to upgrade your award ticket.

Step 2: Send redemption request.

Option 1: Send the Award request documents to nearby Vietnam Airlines branch office or Lotusmiles Center, including: 

Option 2: Members can also fill out the information in the Award request on the website/mobile application (Log in to Lotusmiles account, choose Redeem Miles => Redeem at Branch Offices).

Step 3: Check the award information.

Members should follow the redemption process and check your award status on the website (Log in your Lotusmiles account, choose Redeem Miles). Members can also contact Lotusmiles Center to check award status.

An award e-voucher will be sent to the member’s registered email.

Step 4: Complete the redemption at Vietnam Airlines branch offices

Members should contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and will be issued the Award Tickets/ Upgrade Awards/ Excess Baggage Awards.

Please be prepared to show your original identity card/passport and Lotusmiles card.

Note

  • Check your Account Statement to see how many valid accumulated miles you have and choose a suitable award
  • Lotusmiles members can increase your miles by buying miles or transferring miles if you would like to use an award but don’t have enough miles
  • Please indicate at which Vietnam Airlines’ booking office you wish to pick up your award.
  • When Platinum, Gold and Titanium Members request an award for family or friends, the Nominee list Form needs to be completed
  • If you would like another person to pick up your award, the authorized person must present his/her ID (or passport) together with the Authorization Paper , E-Award Certificate Number and member’s ID (or passport) and membership card to receive your award ticket
  • If you have not received your award certificate three days after the date of sending award request, please contact us at the Lotusmiles Center or the nearest Vietnam Airlines’ booking offices
  • You can check more award regulations at Lotusmiles Terms and Conditions.