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Check-in

Online Check-in

Web check-in

We have made check-in more convenient and easier than ever with web check-in service. Passengers still can check-in at the airport check-in counter or with our airport kiosks. Please note that Web check-in is applicable for passengers who have confirmed booking and valid e-tickets on flights operated by Vietnam Airlines departing from:

Web check-in is applicable for passengers on flights operated by Vietnam Airlines departing from

  • Da Nang – Da Nang International Airport (DAD)

  • Ha Noi – Noi Bai International Airport (HAN)

  • Ho Chi Minh City – Tan Son Nhat International Airport (SGN)

  • Kuala Lumpur – Kuala Lumpur International Airport (KUL)
  • Phnom Penh –Phnom Penh International Airport (PNH)
  • Siem Reap –Siem Reap International Airport (REP)
  • Vientiane –Wattay International Airport (VTE)
    • Luang Prabang –Luang Prabang International Airport (LPQ)
  • Singapore – Changi International Airport (SIN)
  • Jakarta –Soekarno–Hatta International Airport (CGK)
  • Bangkok – Suvarnabhumi International Airport (BKK)
  • Yangon –Yangon International Airport (RGN)
  • London –London Heathrow International Airport (LHR)
  • Frankfurt – Frankfurt International Airport (FRA)
  • Moscow – Domodedovo International Airport (DME)
  • •    Busan – Gimhae International Airport (PUS)
  • •    Seoul – Incheon International Airport (ICN)
  • •    Tokyo – Narita International Airport (NRT)
  • •    Taiwan – Taoyuan International Airport (TPE)
  • •    Beijing– Beijing International Airport (PEK)
  • •    Hongkong – Hongkong International Airport (HKG)
  • •    Tokyo – Haneda International Airport (HND)
  • •    Osaka – Kansai International Airport (KIX)
  • •    Nagoya – Chubu Centrair International Airport (NGO)
    • •    Fukuoka – Fukuoka International Airport (FUK)
  • •    Shanghai – Pudong International Airport (PVG)
  • •    Guangzhou – Canton International Airport (CAN)
    • •    Chengdu – Chengdu Shuangliu International Airport (CTU)
  • •    Taiwan –Kaohsiung International Airport (KHH)

If passengers travel on flights operated by OTHER AIRLINES; or on code-share flights between Vietnam Airlines and other airlines and these flights are operated by other airlines, please contact to operated airlines to process check-in or come to depatured airport to complete check-in

Web check-in is not applicable for some passengers: click here to see more details.

“ Online boarding pass”

  •  “Online boarding passes” are issued after completion of web check-in process. They can be self-printed by passengers or received via email/e-device. Frontline staffs at airport check-in counter will check “Online boarding passes” and stamp on them or change to traditional boarding passes.

“Web check-in counters”

  • Web check-in counters are airport check-in counters for passengers who complete web check-in process, to verify their online boarding passes. To locate the web check-in counter, passengers can follow airports’ guidance or contact airports’ staffs for assistance.

Web check-in requirements: 

Click here to see more details.

Web check-in steps

  • For passengers who provide Vietnam Airlines with your email, we will send you a link for online check - in, which has been customized for you only at the moment of 24 hours prior to your estimated time of departure. You do not have to type anymore, just by clicking this link to finish your online check-in. Since then, online check- in has been more convenient than ever before.
  • For those who don't provide email to Vietnam Airlines, please follow below these steps
Notice:
  • If Passengers want to choose another seats, please start again from Step 1 to Step 5 and change seat in step 4.
  • If Passengers want to self-print Online Boarding Pass, please print on A4 size in order to display all necessary information in one page. In the case that Online Boarding Pass is printed in more than 1 page, please bring all of them to web check-in counters at airport.
  • Passengers who have chosen to receive Online Boarding Pass via email/e-device: please visit web check-in/transfer counters at airport to exchange Traditional Boarding Pass.
  • Passengers who travel domestic flights without check-in baggage departed from Noi Bai, Da Nang and Tan Son Nhat Airport will be allowed to skip the check-in counter and go straight to the security area. At this area, passenger will use online boarding pass which is either printed or shown on the device’s screen

Arriving at Airport

  • Passengers must be at web check-in counter 15 minutes before closing time of check-in counter as the latest to verify their online boarding pass via email/e-device. If passengers do not complete the verification in time, Vietnam Airlines will cancel your seat booking through web check-in
  • Passengers needs to show Online boarding pass and other travel documents required at Travel Documents when process at web check-in counter
  • Boarding gate number may be changed in some circumstances. Please check the information screen at the airport
Troubleshooting.

Airport Check-in

AIRPORT CHECK-IN

Check-in counter opens and closes following the below timing

Important notes:

  • If flight schedule is changed, check-in time will be adjusted accordingly.
  • Check-in timing also depends on each different individual airport and carrier.
  • Passengers need to arrive at the airport early to have enough time for check-in, security check, and immigration procedures.
  • Depending on your fare conditions, a failure to check-in on time may also result in:
    1. Making your ticket invalid for travel or becoming non-refund in case there are restrictions on changes. You will need to make a new booking and purchase a new ticket.
    2. Paying change fee, and/or fares difference for the new applicable fare.
  • Due to potential traffic delays, check-in time and security screening,  you are recommended to be at the airport at least 60 minutes before departure of domestic flights and 120 minutes before departure of international flights. The handing of stand by passengers bases on the method “first comes, first serve” in each priority level.

In-town Check-in Service

Vietnam Airlines provides its In-Town Check-in service from 12 Oct 2018. Passengers can check -in, arrange baggage drop, receive boarding pass in advance at our office so that you can freely enjoy sightseeing, shopping and business meetings right before boarding at the airport.

This service allows you not only to shorten the queuing and waiting time spent at the airport, but also to plan and control your itinerary more effectively. You can enjoy your trip in an easier and convenient way. 

Service scope

In-Town Check-in service is available for passengers on domestic flights departing from Hanoi / Da Nang airport.

Only available for flights of the same day and with at least 2 hours prior to the departure time.

For passengers in need of special assistance, such as children traveling alone, passengers who have purchased cabin seats for baggage, are on a stretcher or wheelchair, etc. please go to airport to complete the check-in. 

Contact information for in-town check-in service

  • In Hanoi: No 20 Ngo Quyen street, Hoan Kiem district, Hanoi

Tel: 08 656 21 888

Email: intowncheckinnba@viags.vn

Application: From 12 October 2018

Opening hours: from 7am to 9pm daily.

Service fee (not including passenger carriage from the city to the airport): 150.000 VND/piece

  • In Da Nang: No 156 Nguyen Van Linh, Thanh Khe district, Da Nang

Tel: 1900 1818

Email: airvietnam@hai-van.com

Application: November 2018

Opening hours: from 8am to 4pm daily.

Service fee (not including passenger carriage from the city to the airport):  Maximum 100.000 VND/piece




Flight on-time with Vietnam Airlines

Closing time of boarding gate:

Boarding gate closes 15 minutes before scheduled time of departure. Late passengers may not be accepted for travel.

Check-in for code-share flights: 

The opening and closing time of check-in counter will be defined by the carriers that operate the flights. Passengers will check carefully the information written on the flight tickets or the official website of the carriers that operate the flights.

Kiosk Check-in

Kiosk Check-in

Check-in Timing

Check-in time

Vietnam Airlines provides our customers the easiest process of check-in. You can check the timing for openning and closing of Check-in counter as belows:

Opening time

(before estimated time of departure)

Closing time

(before estimated time of departure)

Web check-in

Vietnam domestic flights 24 hours 60 minutes
International flights

24 hours

60 minutes

Kiosk check-in

Vietnam domestic flights 24 hours 45 minutes
International flights

24 hours

60 minutes

Counter check-in

Vietnam domestic flights

02 hours

40 minutes

International flights

03 hours

50 minutes 

(*) At Charles de Gaulle (CDG), Frankfurt International Airport (FRA) and Heathrow (LHR) check-in counters are closed 60 minutes before scheduled time of departure.