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IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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IMPORTANT INFORMATION:
Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND).
In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


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TripCARE Travel Insurance

TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.

TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.

By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.

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          Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.

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          IMPORTANT INFORMATION:
          Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

           

          Please find the PDF flight schedule from 27 October 2019 to 28 March 2020 for flights operated by Vietnam Airlines and other codeshare partners as below:

          » Operated by Vietnam Airlines & other codeshare partners
          VIEW DETAIL (PDF)

          » Hanoi – Danang - Ho Chi Minh City flights
          VIEW DETAIL (PDF)

          Note:

          • All departure and arrival times are shown in local time.
          • Flight schedule is subject to change without prior notice.

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          IMPORTANT INFORMATION:
          Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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              IMPORTANT INFORMATION:
              Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND).
              In case of paying by other currency, you may change website country/region (click here).

              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
              (DD/MM/YYYY)
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              Infant (<2 yrs)

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              CHECK IN ONLINE

              Web Checkin is available 24 to 1 hour before flight departure

              Please ensure you input the family name as it appears in your ticket

              • Search Your Itinerary
              • eTicket number
              • Frequent Flyer Number

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


              PRE-PAID BAGGAGE

              You may buy Pre-paid Baggage at least 6 hours before departure
              Please enter one of the following:
              • Reservation code
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              Passenger Name:

              Itinerary:

              Reservation code:

              Email address:

              Your email address is blank. Please update:

              About Collection and Use of Personal Information

              1. Purposes of collection and use of the personal information
              - To perform our contractual obligations and enable an appropriate level of service to our customers;
              - For Lotusmiles membership's purposes;
              - To ascertain a high level of security and safety on our flights;
              - Accounting and financial requirement;
              - For customer care purposes;
              - To communicate with you;
              - For direct marketing purposes.

              2. Items of personal information that it intends to collect
              - General:
              + Name, passport number and other identifying information;
              + Your contact details and personal account or registration details;
              + Your payment information;
              + Information about your reservations, bookings and purchases;
              + Your membership of our loyalty programs like Lotusmile;
              + Information we collect when you use our websites, apps and other digital media;
              + Our communication with you;
              + Information in relation to social media.
              - Sensitive data:
              Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.
              - Cookies and similar technologies.

              3. Period of time during which it intends to possess and use the personal information
              Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

              Please see our Privacy Policy for more information.

              • MANAGE BOOKING

              • Flight info

              MANAGE BOOKING

              Your flight options

              • Ticket Number
              • Reservation Code
              • Lotusmiles Member

              Customize your flight with our wide range of options:

              • View booking detail
              • Seat Options
              • Add ancillaries
              • Upgrade flights
              • Exchange Flights

              Passenger Name:

              Itinerary:

              Reservation code:

              Email address:

              Your email address is blank. Please update:

              Purchase pay-later reservations

              Purchase Pay-later reservation
              * Apply only for reservations made from www.vietnamairlines.com, selecting Pay Later option in Vietnam Domestic Payment in payment page.

              Purchase now

              TripCARE Travel Insurance

              TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.

              TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.

              By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.

              • Reservation Code
              • Ticket Number

              Passenger Name:

                Itinerary:

                  Reservation Code:

                  Email Address:

                  Passenger Name:

                    Itinerary:

                      Reservation code:

                      Email address:

                      Email address:

                      Your email address is blank. Please update:

                      ARRIVAL/ DEPARTURE ASSISTANCE SERVICE

                      TAXI SERVICE

                      Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.

                      BOOK

                      FLIGHT INFO

                      • Flight Schedule
                      • Flight Status
                      (DD/MM/YYYY)
                      IMPORTANT INFORMATION:
                      Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

                       

                      Please find the PDF flight schedule from 27 October 2019 to 28 March 2020 for flights operated by Vietnam Airlines and other codeshare partners as below:

                      » Operated by Vietnam Airlines & other codeshare partners
                      VIEW DETAIL (PDF)

                      » Hanoi – Danang - Ho Chi Minh City flights
                      VIEW DETAIL (PDF)

                      Note:

                      • All departure and arrival times are shown in local time.
                      • Flight schedule is subject to change without prior notice.
                      • Airport
                      • Flight Number
                      IMPORTANT INFORMATION:
                      Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

                      Departure day

                      Departure day

                      Cookies Policy

                      Vietnam Airlines' Cookie Policy

                      What are Cookies?

                      Cookies are alphanumeric identifiers which are downloaded onto your computer's hard drive by the website which you are visiting. When this information is stored on your hard drive, our system is able to recognize your device, save information about visits and visitors and automatically log you in where appropriate. Cookies are used by VNA so that we can make it easier for you to access our website.

                      Cookies can be utilized to make visiting a website more personal, by, for instance:

                      • Displaying relevant navigation settings;
                      • Remembering visitors’ preferences;
                      • Improving the overall user experience;
                      • Limiting the number of advertisements shown.

                      By clicking ‘agree’ when the cookie notice is shown you thereby give consent for cookies to be placed and read on vietnamairlines.com and the associated sub-domains.

                      How Does VNA Use Cookies on its Website?

                      The Vietnam Airlines' website uses different types of cookies, mainly for the following purposes:

                      • When accessing VNA's website for the first time, cookies will enable the storage of your navigation preference, such as your language and your country
                      • VNA's website uses Google Analytics
                      • Cookies will store your itinerary searches and the related information

                      More information about these cookies is given below.

                      1. Essential Website Cookies
                      These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as to access secure areas.

                      Because these cookies are strictly necessary to deliver the website to you, you cannot refuse them. You can block or delete them by changing your browser settings however.

                      2. Functionality Cookies
                      These cookies enable you to use the major features on the Vietnam Airlines' website, use the functions on the websites and gain access to secured portions of them, such as purchasing a ticket or accessing your personal account. By disabling cookies, you will no longer be able to use these features, implying the following consequences:

                      • Using various parts of VNA's website will become impossible;
                      • VNA can provide less support to users;
                      • VNA will be unable to remember your preferences for not using or displaying a specific function.

                      Data collected by these cookies cannot be used for marketing purposes.

                      3. Performance and Analytics Cookies
                      Performance cookies help us to enhance the performance and functionality of VNA's website and detect any bugs you may encounter.

                      Furthermore, this type of cookie collects information about how visitors use VNA's website, including information about time spent on each page and the number of visits per page, error messages shown, and clicks in certain areas of the website. With these cookies, we count and analyze the number of sales and clicks associated with our marketing investments. We share this information with our partners (notably Sabre, Google, FPT, Akamai, Goquo and Insider).

                      Data collected by these cookies cannot be used for marketing purposes.

                      4. Customization
                      These cookies help VNA to customize VNA's website for you. Personalization cookies specifically enable us to remember your choices and preferences.

                      Data collected by these cookies specifically includes your country of residence, your language and the last trip you booked.

                      Disabling these cookies will:

                      • Prevent certain pages of the www.vietnamairlines.com website from displaying correctly (i.e. Frequent Flyer Program),
                      • Limit the level of online help VNA can offer,
                      • Block us from storing preferences needed to display or disable certain features.

                      5. Marketing and Advertising Cookies
                      These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

                      These cookies enable us to determine the following:

                      • The content of web pages you visited;
                      • Your flight searches;
                      • Information you chose to share when registering with other websites;
                      • Pages and websites you visited recently or just before accessing the VNA's website.

                      Marketing cookies are typically placed on VNA's website by advertising networks. These networks are companies which act as intermediaries between VNA and advertisers. These cookies are used to:

                      • Show relevant, personalized advertisements or offers through every type of medium (such as e-mail, social media and banner ads) based on your visit to and click behavior on VNA's website;
                      • Limit the number of times each advertisement is displayed;
                      • Measure the effectiveness of an advertising campaign;
                      • Make a link with social media, so you will be recognized when you wish to use social media through VNA's website.

                      Protecting Your Data Privacy

                      We are committed to protecting your data privacy. We therefore abide by the following two principles:

                      • We never attach any information to your cookies that can be used to identify you personally. Cookies can never be used to retrieve your address, date of birth, phone number or any other information that may be used to identify you.
                      • We do not provide any personal information to advertisers or third parties that display our advertisements tailored to your interests.

                      If your computer or phone is used by several people, or if it contains several web browsers, content corresponding to your preferences may be displayed to other users.

                      Cookie Management and Browser Settings

                      If desired, you can change your browser settings to disable cookies.

                      To assist you in the process of learning how to block new cookies, receiving notification of new cookies or disabling cookies, we have provided links to the “Help” section of some of the most popular web browsers:

                      • Internet Explorer™ : https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookiess,
                      • Safari™ : https://support.apple.com/kb/PH5042?locale=en_US,
                      • Chrome™: https://support.google.com/chrome/answer/95647?hl=en,
                      • Firefox™:https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences,
                      • Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html.

                      For more information about how cookies or targeted marketing work, you can view the following websites: www.youronlinechoices.eu and www.allaboutcookies.org.

                       Vietnam Airlines is proud to be leading 4-star global airline

                      Vietnam Airlines is proud to be a leading 4-star global airline

                      Our sincere thanks to all valued customers and partners for your support!

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                      © 2019 Vietnam Airlines JSC
                      Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
                      Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
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