Unaccompanied minors

Unaccompanied Minor Service

Vietnam Airlines is pleased to bring comfort to our unaccompanied minor passengers when traveling on flights operated by Vietnam Airlines.

Domestic routes

Children from 2 to under 6 years of age must be registered for the Unaccompanied Minor and Accompanied Cabin Crew services.

    Children from 6 to under 12 years of age:
  • Required service: Unaccompanied Minor;
  • Optional service: Accompanied Cabin Crew.

Children from 12 years of age to under 18 years of age are not required to register services or optionally register Unaccompanied Minor/Accompanied Cabin Crew services.

International routes

Children from 2 to under 6 years of age must be registered for the Unaccompanied Minor and Accompanied Cabin Crew services.

    Children from 6 to under 12 years of age:
  • Required service: Unaccompanied Minor;
  • Optional service: Accompanied Cabin Crew.
    Children from 12 to under 14 years of age:
  • Required service: Unaccompanied Minor (if children have Vietnamese nationality on flights from Vietnam to foreign destinations or children have foreign nationality/statelessness on flights from foreign destinations to Vietnam;
  • Optional service: Accompanied Cabin Crew.

Children from 14 years of age to under 18 years of age are not required to register services or optionally register Unaccompanied Minor/Accompanied Cabin Crew services.

The service request of unaccompanied minor and accompanying cabin crew can be submitted as follows:

At least 24 hours prior to departure time if passengers order service at Vietnam Airlines' ticketing offices/agents or contact Call Center at 19001100. Passengers are required to download forms below and submit them at the nearest ticketing offices:
• Handling advice for unaccompanied minor
• Consent form for unaccompanied minor

At least 36 hours prior to departure time if passengers order service by filling in the following online form:

Service Registration time
Unaccompanied minor service

At least 24 hours prior to the departure time if passengers order service at Vietnam Airlines’ ticketing offices/agents or contact Call Center at 19001100;

At least 36 hours prior to the departure time if passengers order service by using our online form.
Accompany cabin crew service

At least 3 days before departure if your itinerary involves only Vietnam domestic sectors

At least 5 days before departure if your itinerary involves one or more international sectors

Please click here for more information.

  • The accompanying adult and the minor must be present at the departure station at least 2 hours before departure. Passengers are required to bring along all documents when on-board any and all flights with unaccompanied minor service requested.
  • The person accompanying the minor to the airport must show all necessary identification documents to certify the information as written in the “Handling Advice for Unaccompanied Minor”.
  • The person seeing off the minor at the departure station must complete all procedures for the minor before departure and wait until the plane takes off.

    • The person meeting the minor on arrival must be present at the destination station at least 30 minutes before arrival.
    • The person meeting the minor at the arrival station must show all necessary identification documents to certify the information as written in the “Handling Advice for Unaccompanied Minor”.