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Passengers with medical requirements are accepted to be on board with some specific conditions. Please take the following information into your consideration.
Passengers requiring medical clearance include:
Passengers need to provide the documents below before traveling with Vietnam Airlines:
Note:
Special service passengers requiring medical clearance are not required to travel with an escort when:
Before the flight, passengers requiring medical clearance are required to make reservation in advance at Vietnam Airlines‘ branch offices or by filling-in the online form.
PASSENGER REQUIRING MEDICAL CLEARANCE
See more details on special service charges here.
At the airport, special service passengers are accepted for carriage so long as they adhere to principles, conditions, and medical clearance required:
Passenger and the escort to be seated on assigned seat number and instructed safety regulations.
Passengers will be assisted by ground staff to disembark complete necessary procedures.
Passengers requiring oxygen for medical purposes have to complete MEDIF I, MEDIF II, and bring them on their flights.
Your physician should specify the liters-per-minute flow rate required in the forms above.
Passengers must travel with an escort who is capable of helping the passengers with their medical needs and assisting them to the exit in the event of an emergency evacuation. The escort must have professional medical qualifications.
Requests for oxygen should be made at least 72 hours before the scheduled departure time of your flight. In-flight medical oxygen can be registered through any of the following means:
REGISTER OXYGEN SERVICES
Subject to availability, oxygen for medical purposes (up to a maximum flow rate of 4L/min) may be available on Vietnam Airlines' flights
Passengers requiring oxygen service will be charged. See details here. Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of travelling attendant(s) or other expenses (if any).
Acceptance of carriage
Check-in timing
Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time.
Passengers traveling on a stretcher have to complete MEDIF I, MEDIF II.
Stretcher services can be registered through any of the following means:
REGISTER STRETCHER SERVICE
Passengers traveling on a stretcher will be charged an additional fee to cover the additional costs associated with this service here. Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of traveling attendant(s), or other ground expenses (if any).
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