CLAIM YOUR MILES
Members are recommended to login into your account on website or mobile application to check your account activities and see if your earning miles have been accrued. The Account statement is also sent to your email on a monthly basis.
If miles have not been accrued to your Lotusmiles account after your flight or your consumption service of Lotusmiles partners, you can claim your miles by sending request to Lotusmiles.
How to claim miles?
Option 1 (apply only for claiming miles on flights):
- Step 1: Log in Lotusmiles account.
- Step 2: Go to Claim missing miles.
- Step 3: File the form of claiming missing miles on Vietnam Airlines.
- Step 4: Submit the form and waiting for Lotusmiles response.
- Step 1: Send your request with required documents to Vietnam Airlines agencies or branch offices abroad.
- Step 2: Waiting for Lotusmiles response.