Vietnam Airlines and Jetstar Pacific Airlines suggest passengers arrive 3 to 4 hours prior to their flight’s scheduled departure time. Passengers should also use in-town check-in services available at Hongkong and Kowloon stations of the MRT network or online check-in services available on the airlines’ website and mobile app.
The two airlines’ flights departing from/to Hong Kong today will be operated as scheduled. Please note that there is potential for further flight disruptions at short notice. Passengers travelling to/from Hong Kong during this period should regularly update information of flights and reschedule travel plan accordingly. When making a reservation, passengers are recommended to provide full contact information (phone number and email address) for faster notice when flight schedule is changed.
Please check your flight status by visiting Vietnam Airlines’ official Facebook page at www.facebook.com/VietnamAirlines, Vietnam Airlines' website www.vietnamairlines.com, or contact agents nationwide and Customer Service at 1900 1100 (call within Vietnam), +84 24 38320320 (call from abroad) or +852 2810 6680 (call within Hong Kong); Jetstar Pacific’s website www.jetstar.com/vn, Facebook page www.facebook.com/JetstarVN or contact Customer Service at 1900 1550 (call within Vietnam).
We appreciate your continued patronage and apologize for any inconvenience caused by the ongoing protest at Hong Kong International Airport.
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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