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Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
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FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!
Buy Insurance
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.
Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
1. First enter “Railway Germany” or “QYG” on the booking page under From/To location.
2. The train departure times listed on Vietnam Airlines’ website are unofficial. Official times can be checked at https://check-in.accesrail.com.
3. Passengers receive an open ticket valid for two days. The rail journey can only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day.
4. Passengers will receive an additional confirmation email for their flight booking which will include their DB pick-up number. Please use this number with your name to download and print out your train ticket from www.bahn.de within 72 hours of departure or download your ticket to your mobile device at www.accesrail.com. Passengers can also print their ticket at a DB vending machine when transferring. Please note whether ticket has been downloaded or not from www.bahn.de or www.accesrail.com, passengers cannot also pick-up ticket at a DB vending machine. Passengers are required to hold the valid DB train ticket when boarding the train.
5. Your printed Rail and Fly ticket, your valid passport and your travel itinerary are the documents needed for the train journey. Please note that the train ticket can only be used in conjunction with a Vietnam Airlines’ flight (see Step 3). FAQ 1. How can I purchase a DB train ticket?
To purchase a DB train ticket as part of a Vietnam Airlines’ flight ticket, choose “Railway Germany (QYG)” in the dropdown menu for departure or arrival point. The train segment will be included in your itinerary. It is not possible to add train segments afterwards.
2. How do I get my train ticket?
There are two ways of obtaining your train ticket: you can download your Rail & Fly ticket onto your mobile device or get a ticket directly from a DB vending machine. Passengers are required to hold their valid DB train ticket when boarding the train. To download your mobile ticket, go to https://check-in.accesrail.com and enter your name and ticket number/reservation number. We recommend printing your mobile ticket as a precaution. Please note that if passengers choose to download Rail & Fly tickets at https://check-in.accesrail.com, the pickup option from a DB vending machine will be deactivated.
To obtain a valid train ticket from a DB vending machine passengers should provide their pick-up number to receive your ticket. Passengers will receive this number by email; if not, please contact Vietnam Airlines. The train ticket fare is included in your Vietnam Airlines’ flight fare and is only valid in conjunction with your flight ticket. Train tickets are valid one day before or on the day of departure/arrival. Make sure that DB long-distance ticket vending machines can be found at your departure station and that passengers arrive well in advance to obtain the train tickets.
Train tickets with DB pick-up numbers can be obtained 3 days (72 hours) prior to departure at the earliest. The same applies for the return journey (from the airport to your destination within Germany).
Please note that before your tickets are picked up, your itinerary will show place-holder train numbers (starting with 9B), departure points (QYG) and times for the train segment, which are not a valid ticket.
3. I want to rebook. What should I do?
If rebooking before the train ticket is collected, a new DB pick-up number will be generated. The passenger must get the new DB pick up number from airline customer service.
If rebooking after the train ticket has been collected or downloaded, the train ticket must be changed at a DB Travel Center at the train station.
4. When can I use my train ticket?
The train tickets are valid one day before or on the day of departure/arrival. Contact a DB Travel Center or visit https://check-in.accesrail.com for the official departure time of train connections on the actual travel date.
5. Can I reserve a seat on the train?
For train seat reservation (subject to fees), contact DB Travel Center or visit https://check-in.accesrail.com for more information.
6. Will my baggage be automatically transferred between the train and the plane?
No. Passengers will need to move their luggage from the train to the airport and go through airport baggage drop and security as usual.
7. What should I do if my train is late or I miss my train?
Please visit https://www.bahn.de for more details. Passengers should make sure the transit window between train and flight arrival/departure is at least 2 hours. If not, Vietnam Airlines is not liable for missed flights or missed trains.
Your travel to Indochina and Asia is much easier with Vietnam Airlines and TGV AIR.
In partnership with SNCF (French train network), Vietnam Airlines offers passengers a combined Train + Air ticket, enabling the departure from 18 cities in France, including Lyon, Marseille, Bordeaux and Lille, to connect with Charles de Gaulle-Roissy train station to take their Vietnam Airlines flights.
TGV AIR permits connection to Vietnam Airlines 13 weekly flights from CDG2E to Vietnam and beyond to its Asian network.
TGV AIR - Advantages for passengers
• Advantageous and all-inclusive fare train + flight • Only one reservation for your entire journey – Vietnam Airlines and TGV AIR • Services available for individuals and groups • Guaranteed connections*, for both onward and return journeys - If passengers miss their connection, or their plane or train is delayed, Vietnam Airlines and SNCF guarantee a place on board the next available flight or train at no extra charge.
* We do not guarantee connections for passengers with separate train and plane tickets in case of delay or cancellation.
NOTE
• It is NOT possible to add the TGV AIR product to a flight ticket already bought.
USEFUL ADVICE:
• Passengers must arrive at the TGV AIR counter in the departure train station 24 hours at the earliest before the departure of their train and 20 minutes before at the latest. • The check-in and withdrawal of the train ticket at the TGV AIR counter before boarding the train IS COMPULSORY on both the onward and return journey. Failure to do so might result in a fine from SNCF, that cannot be reimbursed. • Upon arrival at CDG airport, any and all the passengers must check-in at the Vietnam Airlines counter. • For safety reasons, the check-in of baggage can only be done once at the airport.
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