General fares rule

(*) For flights operated with ATR72 aircraft, the carry-on baggage allowance is 7kg and the checked baggage allowance is 1 piece (23kg).

(**) For tickets issued from 01/12/2025 to 30/06/2026 and travel from 15/12/2025 to 30/06/2026 on the Hanoi – Ho Chi Minh City route (booking class W), passengers will be upgraded to Business Class if seats are available.

1. Fares for children

• Fares for children from 2 to under 12 years old will be 90% of adult fare.
• Fares for children under 2 years old will be 10% of adult fare.

2. Fare combination: 

Fare types can be combined, given the following conditions:

• For round-trip itineraries: Apply the most stringent conditions.;
• For itineraries combining multiple segments (multi-segment itineraries): Apply the conditions corresponding to each segment.

3. Changes

• Permitted to equal or higher fare only.
• Multiple change fee: Highest change fee of all change fare component will be applied.
• Change fee is not permitted to refund.
• Passengers can quickly change their tickets on Vietnam Airlines website here.
• Passengers must pay fare difference and change fee (if any).

4. Cancelation/Refund

• Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
• Passengers can quickly cancelation their tickets on Vietnam Airlines website here.

5. Travel period for Lunar New Year: Please click here for more details.

6. Advance Seat Selection: Please click here for more detail about Advance Seat Selection

7. Upgrade: Please click here for more details about Upgrade

8. No-show

• No-show penalty applies if passenger does not cancel and change their confirmed reservation 03 hours before the time of ticketed flight departure. 
• No-show penalty applies in addition to change/cancellation. 
• Passengers can cancel their flights on Vietnam Airlines website here to avoid No-Show fee.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

9. Baggage: For details on Hand baggage for tickets issued before May 5, 2025, please refer to the Hand Baggage page.

10. Group fares

- Refund/exchange of group tickets:

+ For tickets with conditions that are allowed to be exchanged, tickets can only be exchanged when the whole group has the same time and new itinerary.

+ For tickets with conditions that are allowed to be refunded, refunds apply to the whole group, not to individual passengers.

- The price for children (under 2 years old and from 2 years old to under 12 years old) is applied with the same price as adults.