(*) For tickets issued from 01/12/2025 to 30/06/2026 and travel from 15/12/2025 to 30/06/2026 on the Hanoi – Ho Chi Minh City route with booking class I, please note the following condition:
In the event that Business Class service cannot be provided to passengers on the selected flight, Vietnam Airlines will arrange:
- Premium Economy Class service on the same flight and refund the fare difference between the purchased fare and the booking class W of Premium Economy Flex (if any) without compensation;
- Or Business Class service on another flight.

General fare types & rules

1. Fares for minors

• Fares for infants under 2 years old: equal to 10% of the adult fares.
• Fares for children between 2 and 12 years old: equal to 90% of the adult fares.

2. Fare combination: Fare types can be combined. Apply the conditions corresponding to each segment.

3. Change

• Only exchanges for new itineraries/fares of equal or higher value are allowed. Passengers shall pay for the fare difference, if any.
• The exchange charge is not refundable in any circumstances.
• Passengers can quickly exchange their tickets by themselves on the Vietnam Airlines website.

4. Ticket refund

• Refund of partially used tickets: passengers are eligible to receive the difference between the booked fare and the value of the used flight segment. The refund charge is payable by the passengers.
• Passengers can quickly refund their tickets by themselves on the Vietnam Airlines website.

5. Lunar New Year period: Please, see more details here.

6. Advance seat selection: Please, see more details here.

7. No-show:

• A no-show charge is a cost imposed when a passenger fails to fly and does not exchange or refund their ticket three hours before the flight's scheduled departure time.
• This charge is independent of the ticket exchange charge.
• To avoid a no-show charge, passengers can exchange/refund their bookings on Vietnam Airlines' website.

8. Group fares

- Refund/exchange of group tickets:

+ For tickets with conditions that are allowed to be exchanged, tickets can only be exchanged when the whole group has the same time and new itinerary.

+ For tickets with conditions that are allowed to be refunded, refunds apply to the whole group, not to individual passengers.

- The price for children (under 2 years old and from 2 years old to under 12 years old) is applied with the same price as adults.

The above conditions are general, specific conditions for each fare may differ from the published general conditions. Please read carefully the specific fare conditions indicated when passengers purchase tickets.