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Routings from Australia- Economy
Applied to tickets issued from 01/11/2023
1.Fares for children
2.Combination:
Fare types can be combined, given the following conditions:
- For round-trip itineraries: Apply the most stringent conditions.;
- For itineraries combining multiple segments (multi-segment itineraries): Apply the conditions corresponding to each segment.
3.Changes
4.Cancelation/Refund
5. Advance Seat Selection: Please click here for more details about Advance Seat Selection.
6.Upgrade: Please click here for more details about Upgrade.
7. Group fares
- Refund/exchange of group tickets:
+ For tickets with conditions that are allowed to be exchanged, tickets can only be exchanged when the whole group has the same time and new itinerary.
+ For tickets with conditions that are allowed to be refunded, refunds apply to the whole group, not to individual passengers.
- The price for children (under 2 years old and from 2 years old to under 12 years old) is applied with the same price as adults.
The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.
1. Ticket cancellation/Refund
- Before ticketed flight date, refund fee AUD 120/NZD 120
- On/after ticketed flight date, refund fee AUD 160/NZD 160
2. Ticket changes
- Before ticketed flight date, permitted without fee
- On/after ticketed flight date: AUD 120/NZD 120 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg).(*)
- Checked baggage: 1 piece (23kg)
5. Go show
- Y class: permitted without fee
- M/B: fee applies
6. Advance Seat Selection
Permitted without fee, except for emergency exit seats and first-row priority seats
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
110% of bonus miles and qualifying miles
1. Ticket cancellation/Refund
- Before ticketed flight date, refund fee AUD 160/NZD 160
- On/after ticketed flight date, refund fee AUD 250/NZD 250
2. Ticket changes
- Before ticketed flight date, AUD 120/NZD 120 per change
- On/after ticketed flight date, AUD 160/NZD160 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*)
- Checked baggage: 1 piece (23kg)
5. Go show
Fee applies
6. Advance Seat Selection
Fee applies
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
65% of bonus miles and qualifying miles
1. Ticket cancellation/Refund
- Before ticketed flight date, refund fee AUD 250/NZD 250
- On/after ticketed flight date, refund fee AUD 400/NZD 400
2. Ticket changes
- Before ticketed flight date, AUD 160/NZD 160 per change
- On/after ticketed flight date, AUD 250/NZD 250 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*)
- Checked baggage: 1 piece (23kg)
5. Go show
Fee applies
6. Advance Seat Selection
Fee applies
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
25% of bonus miles and qualifying miles
1. Ticket cancellation/Refund
Refund fee: AUD 400/NZD 400
2. Ticket changes
- Before ticketed flight date, AUD 250/NZD 250 per change
- On/after ticketed flight date, AUD 400/NZD 400 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*)
- Checked baggage: 1 piece (23kg)
5. Go show
Not applicable
6. Advance Seat Selection
Fee applies
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
10% of bonus miles and qualifying miles
(*)For flights not operated by Vietnam Airlines, comply with the operating airline's conditions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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