Routing from Australia - Business

Applied to tickets issued from 01/11/2023

	Ticket cancellation/Refund	Ticket changes	Baggage	Go show	Seat selection	Priority check-in counter	Lotus Lounge	LotuSmiles Milage Accumulation
Business flex (Class J/C)	- Before ticketed flight date, refund fee AUD 120/NZD 120 - On/after ticketed flight date, refund fee AUD 160/NZD 160	- Before ticketed flight date, permitted without fee - On/after ticketed flight date: AUD 120/NZD 120 per change	- Carry on baggage: 18 kg, including 2 carry-on baggage items (up to 10kg each) and one accessory (2kg). (*) - Checked baggage: 2 piece (32kg each)	- J class: permitted without fee - C class: fee applies	Permitted without fee	Included	Included	200% of bonus miles and qualifying miles
Business classic (Class D/I)	- Before ticketed flight date, refund fee AUD 160/NZD 160 - On/after ticketed flight date, refund fee AUD 250/NZD 250	- Before ticketed flight date, AUD 120/NZD 120 per change - On/after ticketed flight date: AUD 160/NZD 160 per change	- Carry on baggage: 18 kg, including 2 carry-on baggage items (up to 10kg each) and one accessory (2kg). (*) - Checked baggage: 2 piece (32kg each)	Fee applies	Permitted without fee	Included	Included	150% of bonus miles and qualifying miles

General fares rule

(*)For flights not operated by Vietnam Airlines, comply with the operating airline's conditions

1.Fares for children

Fares for children from 2 to under 12 years old will be 75% of adult fares.
Fares for children under 2 years old will be 10% of adult fares.

2.Combination: Fare types can be combined, given the following conditions:.

For round-trip itineraries: Apply the most stringent conditions.

For itineraries combining multiple segments (multi-segment itineraries): Apply the conditions corresponding to each segment.

3.Changes

Permitted to equal or higher fare only.
Multiple change fee: Highest change fee of all change fare component will be applied.
Change fee is not permitted to refund.
Passengers can quickly change their tickets on Vietnam Airlines website here.
Passenger must pay fare difference and change fee (if any).

4.Cancelation/Refund

Refund used tickets: Refund the difference between the fare paid and applicable fare of used routing minus refund fee.
Passengers can quickly change their tickets on Vietnam Airlines website here.

5. Advance Seat Selection: Please click here for more detail.

6. Group fares

- Refund/exchange of group tickets:

+ For tickets with conditions that are allowed to be exchanged, tickets can only be exchanged when the whole group has the same time and new itinerary.

+ For tickets with conditions that are allowed to be refunded, refunds apply to the whole group, not to individual passengers.

- The price for children (under 2 years old and from 2 years old to under 12 years old) is applied with the same price as adults.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

Login

Select Region and Language

Vietnam Airlines is proud to be a leading 4-star global airline