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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Should you need to contact us regarding your booking, please contact our Branches for assistance.
Vietnam Airlines JSC Headquarter 200 Nguyen Son Str., Long Bien Dist., Ha Noi city, VIETNAM
Contact Center in Vietnam: working time: 24/7 Call within Vietnam: 1900 1100 Call from foreign countries to Vietnam: +84 24 38320320 Email: Telesales@vietnamairlines.com
Lotusmiles Contact Center in Vietnam: working time: 24/7 Call within Vietnam: 1900 1800 Call from foreign countries to Vietnam: +84 24 38320320
Support for tickets purchased on the website: working time: 24/7 Call within Vietnam: 1900 1100 Call from foreign countries to Vietnam: +84 24 38320320 Email: refund-online@vietnamairlines.com
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