Additional Services

Paid Meal

Paid Meal

Vietnam Airlines provides Lotus Sky Tea milk tea (classic flavor and taro flavor) in the form of pre-purchased meals for all flights departuring from Hanoi. 

We will continue to offer a range of meals in addition to milk tea to fulfill the demands of customers.

How to purchase paid meals

    Our paid meal service is provided at least 12 hours before departure time with the following methods:
  • During the process of online ticket purchase on the Vietnam Airlines website;
  • Sign into the Manage Booking section to pre-order their meals after booking tickets.

More information can be found here.

    Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request changes and should be aware of the following minimum meal change times:
  • 24 hours before the new flight's departure time, if the new flight's departure time is sooner than the previous flight's;
  • 24 hours before the previous flight's departure time, if the new flight's departure time is later than the old flight's.
Refunds 

Passengers can request refunds in case:

  • Vietnam Airlines change the flight time by more than 6 hours compared to the original scheduled time,
  • Passengers who ordered meals but were not served on the flight due to the fault of Vietnam Airlines. 

    • Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request refunds.
    For more details, please refer our Frequently Asked Questions here.

    Sky Sofa

    Sky Sofa

    Sky Sofa is a package of two extra empty seats that will offer our passengers more comfortable, convenient and private row of seats in our Economy cabin. This product is only provided on the routes between Ho Chi Minh city and San Francisco; between Hanoi/Ho Chi Minh city and London/Paris/Frankfurt.


    Eligibility

      Passengers purchasing Sky Sofa should meet the following requirements:
      • Passengers have purchased Flex Economy Class or Classic Economy Class ticket;
      • Sky Sofa is only available for flights between Ho Chi Minh city and San Francisco, between Hanoi/Ho Chi Minh city and London/Paris/Frankfurt operated by Vietnam Airlines.

      Note

      • In order to bring our passengers the most comfortable experience, Vietnam Airlines will arrange seats in accordance with each flight status. Therefore, please do not reserve your seat in advance.
      • Adults accompanying with an infant are not eligible for buying Sky Sofa (as infant must be seated under an oxygen mask).

    • Sky Sofa can be purchased at the following channels:
      1. If passengers haven't purchased the ticket, please contact our ticketing offices, sales agents or purchase Sky Sofa service during the "Online Booking" process on our website.
      2. If passengers have already purchased the ticket and want to purchase Sky Sofa service, please contact our ticketing offices, sales agents or visit "Manage Booking" section on our website.
    • Time to purchase Sky Sofa service for routes from San Francisco to Ho Chi Minh city:
      1. Right before departure time when purchasing service at Vietnam Airlines Branch Office in San Francisco.
      2. At least 6 hours before departure time when purchasing service at other channels. 
    • Time to purchase Sky Sofa service for routes from Ho Chi Minh city to San Francisco, and routes between Hanoi/Ho Chi Minh city and London/Paris/Frankfurt:
      1. Within 15 days to 06 hours before departure time when purchasing service at all channels.
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    Sky Sofa charges vary depending on class of ticket and time of purchasing Sky Sofa. Passengers can refer to the following fees:

    • Routes between Ho Chi Minh city and San Francisco:
      1. Flex Economy Class: 500 USD/package;
      2. Classic Economy Class: 600 USD/package.
    • Routes between Hanoi/Ho Chi Minh city and London/Paris/Frankfurt:
      1. Flex Economy Class: 400 USD/package;
      2. Classic Economy Class: 500 USD/package.

    Changes

    In case that passengers change flight date voluntarily:

    • Passengers' tickets are changed according to fare rules. Sky Sofa service is allowed to change, but not allowed to refund;
    • Sky Sofa can be changed at our ticketing offices, sales agents or Customer Care Center via onlinesupport@vietnamairlines.com.
    • Time to change Sky Sofa service for routes from San Francisco to Ho Chi Minh city:
      1. Right before departure time when changing service at Vietnam Airlines Branch Office in San Francisco.
      2. At least 6 hours before departure time when changing service at ticketing offices, sales agents and our Customer Care Center via onlinesupport@vietnamairlines.com. 
    • Time to purchase Sky Sofa service for routes from Ho Chi Minh city to San Francisco, and routes between Hanoi/Ho Chi Minh city and London/Paris/Frankfurt:
      1. Within 15 days to 06 hours before departure time when changing service at all channels.

    In case that passengers change their routes voluntarily,  passengers' tickets are changed according to fare rules, and Sky Sofa service is not allowed to change.

    In case Vietnam Airlines changes the flight schedule, Sky Sofa will be applied for the new flight.

    Refunds

    Sky Sofa service is not allowed to refund.

    Advance Seat Selection

    Advance Seat Selection

    With advanced seat selection, passengers can enjoy more space to stretch their legs or avoid sitting separately from their friends or family. 
    Vietnam Airlines presents the following seat types:
    • Extra Legroom Seats provide passengers with more space to stretch their legs (e.g., exit row).
    • Forward zone Seats (Aisle/Middle/Window) located closer to the doors allow passengers to be among the first to disembark the plane.
    • Standard Seats: Most seats in Economy class are standard seats except for seats next to emergency exit doors, or those with extra legroom.

    Eligibility passengers
    Advance seat selection is applicable for passengers traveling in flights operated by Vietnam Airlines.
    In case that passengers choose exit row seating, they must meet the following requirements:
    • Are of at least 15 but not over 60 years of age;
    • Are physically able to assist crew if needed, must not be pregnant, nor traveling with infants or pets;
    • Must be able to read and understand instructions required related to emergency evacuation, provided in printed or graphic form and must be able to understand the crew's verbal commands;
    • Must not require an extension seat belt;
    • Must not have any conditions that might prevent passengers from performing any or all evacuation assistance functions (e.g. operating the exit door).
    Applicable class
    Depending on the type of ticket (family fare), passengers may pre-reserve their seats for free or for a small fee. 
    • Business and Premium Economy Class: Free seat selection.  
    • Economy Class:
      1. Economy Flex ticket: Free seat selection.  
      2. Economy Classic ticket: Free seat selection for standard seat. 
      3. Economy Lite/Super Lite ticket: Passengers can pay to reserve their seats from the moment of booking until online check-in (24 hours before flight departure).
    Note
    • Passengers can select their seats free of charge when online check-in opens. Our system may automatically assigns fixed seats for passengers buying Super Lite ticket just before online check-in time. In this case, we can’t guarantee that passengers can travel next to their accompanying person.
    • Please note that the crew in command has the authority to re-seat if there are any doubts about the passengers' ability to perform the evacuation tasks.
    • Adults flying with an infant are not eligible for buying advanced seats (as an infant must be seated under an oxygen mask).
    Advanced seat selection can be made in the following ways:
    • When booking online (Vietnam Airlines' website or mobile app);
    • After booking a flight with us, passengers can log in to Mangage Booking to reserve their seats.
    • Passengers can also book at our ticketing offices and sales agents.

    Reserve a seat

    Charges vary depending on the seat type and flight selected. The charges start from:
    • On Domestic Flights: VND 30,000
    • On International Flights: USD 5 (~ VND 115,000)

    Changes
    The seats will be selected on the new flight in case passengers change their flights after reserving their seats. The advance seat selection can be changed by one of following ways:
    • Passengers contact Vietnam Airlines' ticketing offices, sales agents or in-town check-in counters and pay the difference of seat price (if any). Reserved seats are only allowed to be changed to seat with equal or higher price. 
    • Passengers access Mangage Booking on Vietnam Airlines' website/app to reserve their new seats and pay the full fees (if required).  
    Refunds
    Advance seat selection is only applicable for the selected flight and cannot be refunded. Passengers are allowed to refund in case that they change seats and have paid fees for new advance seat selection. Passengers can request refund for the previously purchased service within 14 days after completing their last flight. Refund for previous seat selection is performed at the place of purchasing service:
    • If passengers purchase their advance seat online (via website or mobile application), please contact our Contact Center via onlinesupport@vietnamairlines.com.
    • If passengers purchased their advance seat at Vietnam Airlines ticketing offices or agents, please contact them.

    Upgrade

    Upgrade

    Benefits of purchasing an Upgrade

    Enjoy a business-class sleeper chair
    Special cuisine
    Discover rich entertainment programs
    Cost-effective

    Conditions

    • For Vietnam domestic flights, passenger who has an Economy Flex ticket with M class can purchase Upgrade service immediately after ticket issuance. Please find more information about non-upgradable periods on Vietnam's domestic flight segments here.
    • For international flights, passenger with Economy Flex, Economy Classic, Premium Economy Flex or Premium Economy Classic can purchase Upgrade service immediately after ticket issuance. Please find more information about non-upgradable periods on international flight segments here.
    • If the desired seat is available, the upgrade service will be confirmed at the purchase time.

    Charges

    Please read the upgrade charges here. For details of charges for a specific itinerary, please contact Vietnam Airlines' sales offices/agents.

    Guides for purchasing an Upgrade service 

    • Passengers can purchase Upgrade services via one of the following channels:
      1. Website or Mobile App;
      2. Domestic or internal sales office branches;
      3. Vietnam Airlines agents in Vietnam;
      4. Last-minute ticket counters at domestic and international airports.
    Upgrade now

    Note

    • Passengers can enjoy the following services under the new service class:
      1. Check-in priority;
      2. Baggage tag standard and baggage loading priority;
      3. Meal service;
      4. Priority lane at the airport.
    • Passengers can enjoy the following services under the original service class:
      1. Free baggage allowance;
      2. Lotusmiles qualifying miles.
    • This service is non-refundable and unchangeable.
    • Upgrade purchase is not available for the following cases:
      1. Upgrade for children under 2 years old;
      2. Checked-in tickets.

    Passengers can find more about the on-board services of Business and Premium Economy class here.

    Travel Ready Insurance

    Travel Ready Insurance

    Travel Ready is a comprehensive Travel Insurance for passengers flying in international flights operated by Vietnam Airlines and is designed by Chubb (Chubb Insurance Singapore Limited) - the leading providers in travel insurance.

    Travel Ready is integrated in the online ticket purchase process on Vietnam Airlines website/App which have one-way/round trip itineraries originating from Singapore. Travel Ready will not be provided for round trip itineraries exceeding 180 days.

    Insurance benefits

    With Travel Ready Insurance, passengers can enjoy their travels without worrying about insurance benefits.

    For more information about insurance benefits, please click here.

    Notice about Travel Ready Insurance

    Flight Delay/Cancellation Insurance

    Flight Delay/Cancelation Insurance FLY PRO

    Flight Delay/Cancellation Insurance (or known as Fly Pro) is designed specifically for Passengers of Vietnam Airlines, on domestic & international flights departured from Viet Nam.

    Fly Pro is provided by Post And Telecommunication Joint Stock Insurance Corporation (PTI)

    Fly Pro has a claim duration up to 01 year and a claim settlement time within 15 days.

    BUY NOW

    Insurable events including:

    • Flight Delayed
    • Returned Flight
    • Flight Landing to another Airport
    • Cancelled Flight
    • Missing Transit Flight (including on other airlines)

    Flight Delay/Cancellation Insurance (Fly Pro) protects Passengers of Vietnam Airlines by compensating for damages caused to work and other relationships due to the effects of unexpected flight itinerary changes.

    With only 60,000 VND/person/way (100,000 VND/person/round trip) excluding VAT, passengers can be insured up to 1,500,000 VND.

    Check out for detail benefits here.

    - In case of occurring insurable events, please make a claim here.

    - In case of asking for more infomation about product, claim instruction, please contact Hotline: 1900 54 54 75.

    - To easily get to know Fly Pro, please check FAQs.

    Meet & Greet

    Meet And Greet At The Airport

    Meet and Greet service is offered to passengers departing, transferring, or arriving at Noi Bai (Hanoi), Da Nang (Da Nang), Tan Son Nhat (Ho Chi Minh City) airports. Passengers will have a smooth start, a fast – track through all the airport formalities, seamless transfer between flights and arrive at their destinations with speed and ease.

    Departure with a smooth start

    Our staff will welcome and escort you from the check-in hall to the boarding gate:

    • Fast check-in for flight at the “Special Assistance” counter.
    • Fast lane at security and immigration with assistance service. (*)
    • Guidance to the boarding gate.
    • Fast receiving checked – baggage upon arrival with priority handling service.

    Fast track through all the airport formalities and take you to the arrival hall

    • Welcome service upon arrival at the bridge or at the arrival terminal entrance.
    • Fast track and assistance service at immigration (international flights). (*)
    • Assistance service at the baggage drop-off area.
    • Complimentary porter service from the baggage drop-off area to the outside of the arrival terminal.


    Transferring as smoothly as possible

    We will meet you on arrival at the bridge or at the arrival terminal entrance.
    • Fast - track you through the transfer desk formalities.
    • Assistance service for transferring between terminals or within the same terminal.
    • Fast lane at security and immigration with assistance service. (*)
    • Guidance to the boarding gate.
    (*) Fast lane at security, immigration is subjected to the airport ability.

    Reservation

    Passengers should reserve Meet and Greet service at section Additional Services or contact Vietnam Airlines' branch offices at least 24 hours before estimated departure time.

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    Rental Car

    Rental Car

    Rental car is a joint product between Vietnam Airlines and Rentalcars.com - one of the world's leading car rental providers. We guarantee to provide high-quality vehicles at the best price. Passengers can search for the desired car from 900 providers in more than 60,000 locations around the world.

    For more details about the terms and conditions of rental car, please click here.

    Book a car now

    Booking Hotel

    Vietnam Airlines and Booking.com, one of the world's leading accommodation service providers, have partnered to offer a hotel booking service. Our service gives passenger access to more than 29 million accommodations in 228 different countries, increasing convenience and expanding passenger 's options. Particularly on Booking.com/VietnamAirlines, Golden Lotus Members can earn 5 bonus miles for every dollar spent.

    BOOK NOW