We remain the refund/exchange tickets as below:

For tickets issued in booking-office: Passengers are advised to contact the office where your tickets are issued or as an alternative, customers can fill in form for Refund, Rebook requests here (not applicable in Vietnam and US market).

For tickets issued on Vietnam Airlines websites/app: Passengers are advised to send requests to Vietnam Airlines customer service center through onlinesupport@vietnamairlines.com or fill in Refund, Rebook requests Form here.