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Do you need to change your travel plans due to Covid-19 ? Vietnam Airlines

To support our passengers with flights affected by the coronavirus pandemic, Vietnam Airlines' change and refund policy has become more flexible, better serving our customers' various needs.

REBOOK/REROUTE/REFUND PROCEDURE:

    For tickets issued in booking-office: customers are advised to contact the office where your tickets are issued or as an alternative, customers can fill in form for Refund, Rebook requests here ( not applicable in Vietnam and US market).

    For tickets issued on Vietnam Airlines websites/app: customers are advised to send requests to Vietnam Airlines customer service center through onlinesupport@vietnamairlines.com or fill in Refund, Rebook requests Form here.