Do you need to change your travel plans due to Covid-19 ? Vietnam Airlines

To support our passengers with flights affected by the coronavirus pandemic, Vietnam Airlines' change and refund policy has become more flexible, better serving our customers' various needs.


    For tickets issued in booking-office: customers are advised to contact the office where your tickets are issued or as an alternative, customers can fill in form for Refund, Rebook requests here ( not applicable in Vietnam and US market).

    For tickets issued on Vietnam Airlines websites/app: customers are advised to send requests to Vietnam Airlines customer service center through onlinesupport@vietnamairlines.com or fill in Refund, Rebook requests Form here.