Vietnam Airlines cooperates with SITAONAIR and VISHIPEL (Vietnam Maritime Communication and Electronics LLC) to offer passengers in-flight Wi-Fi for the first time with SBB technology (Bandwidth 432kbps).

Internet OnAir is available on Airbus A350-900 (VN-A886, VN-A887, VN-A888, VN-A889) operated on selected routes between Ha Noi, Ho Chi Minh City and Singapore, Japan, Korea, China.

5 easy steps to connect to in-flight Wi-Fi

	1. Choose flight mode   Switch your device to “Flight Mode” and enable Wi-Fi Connect to the “OnAir” network.
	2. Choose Wi-Fi package  Visit the log-in web portal (portal.inflight.onair.aero) and choose the Wi-Fi package.
	3. Log-in   Create an account to log-in.
	4. Make payment  Pay with your credit card.
	5. Connected

Important Information

• For flight safety, Flight Mode/Airplane Mode is turned on while using Wi-Fi.
• Text messaging is available on applications: Whatsapp, Wechat, Viber, Facebook messenger, iMessage, Instagram chat.
• Web browsers are supported by Internet OnAir:
+ Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome (for laptops).
+ Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, Android/Google browser (for mobile devices).

• The Wi-Fi package purchased is valid only for one flight leg. Passengers should buy another Wi-Fi package for the next flight.
• Passengers can access Wi-Fi on all devices, but not simultaneously. When changing their device, passengers should re-enter username and password on the new device.
• Switch off automatic software updates of applications running and prioritize texting to optimize connectivity. The speed of Wi-Fi varies depending on the satellite's availability and the number of users.
• The connection may be disrupted if the aircraft does not reach 10,000 ft or if flying over a country which has not authorized the service in its airspace. Disconnection can also happen if the Wi-Fi package reaches limitations or if there are technical issues.
• In case of connection issues, passengers should contact the Internet OnAir service provider at email passengercare@vishipel.com.vn and telephone +84 225 3880114 (24/7).
• Passengers should read Terms of Use and FAQs when logging into OnAir portal.

Wi-Fi Charge