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> Taxes, Fee, Charges & Surcharges
You can pay by following methods:
IMPORTANT INFORMATION: Your country/region is Hong Kong, China and payment will be charged in Hong Kong Dollars (HKD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
Customize your flight with our wide range of options:
Passenger Name:
Reservation code:
Itinerary:
Email address:
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Baggage information
Please select the form of payment:
VN Reservation Code (PNR) :
Passenger :
Refund reason :
Route :
Passenger (Select all passengers) :
Refund information
(See Refund terms and conditions)
PNR :
Passenger information :
Ticket refund information
Cancellation Requirement
VN Reservation Code (PNR):
Flight cancellation will be applied for all passengers chosen.
Cancellation Confirmation
Are you sure to cancel your flight(s)?
Notify
You have completed your flight cancellation with the following information
Reservation code :
Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code :
Email Address :
FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!
Buy Insurance
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.
Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Lotusmiles members can purchase additional qualifying miles/flights to maintain the current tier or upgrade to a higher membership tier.
Pricing:
How to Purchase
Method 1: Purchase Qualifying Miles/Flights on website and mobile app: Log in your account and proceed to buy Qualifying Miles/Flights
Method 2: Purchase Qualifying Miles/Flights at Vietnam Branch Offices
- Fill out Purchase Request for Qualifying Miles form or Purchase Request for Qualifying Flights form
- Submit and pay for the qualifying miles or qualifying flights at a Vietnam Airlines branch office.
Lotusmiles members will receive a new card within five days if in Vietnam, and after 20 days if the card has to be shipped abroad.
Conditions:
You can buy Platinum/Gold/Titanium cards for yourself or as gifts for friends and relatives.
Lotusmiles members are entitled to convert accumulated award miles into qualifying miles/sectors in order to upgrade the membership tier. The fees for conversion are as follows:
- 15,000 award miles = 1,000 qualifying miles or 1 qualifying sector;
- Conversion fee is VND 210,000/transaction (does not include VAT).
- Conversion fee is USD 10/transaction.
The conversion is based on package, with each package containing 1,000 qualifying miles or 1 qualifying sector.
The maximum amount of qualifying miles/sectors for conversion is 20,000 qualifying miles or 20 qualifying sectors per calendar year (January 1 to December 31).
Note: The conversion can only be done in one account, but not from one account to another.
How to Convert
Method 1: Convert award miles for qualifying miles/flights on website and mobile app: Log in your account and proceed to convert miles
Method 2: Convert award miles at Vietnam Branch Offices
- Fill in the Convert miles Form.
- Submit the form and pay the transaction fee at a Vietnam Airlines branch office. Within three days, the qualifying miles/flights will be added to your account.
- The qualifying miles/flights once credited to your account are used to maintain current tier or upgrade to higher tier following Lotusmiles Terms and Conditions and are non-refundable.
In case you want to get rewards but you don't have enough miles in your account, you can buy extra bonus miles from the Lotusmiles program. In addition, you can also buy bonus miles to give to friends and relatives.
Unit price includes taxes and fees:
Conditions :
Method 2: Purchase Bonus Miles at Vietnam Branch Offices
- Fill in the Purchase Request for Bonus Miles Form.
- Submit the form and pay for the mileage packages at a Vietnam Airlines branch office. Bonus miles will be credited to your account.
Lotusmiles members can transfer bonus miles to friends and relatives for rewards or gifts.
Transfer fee:
Notes: Price is for a 1,000-mile package, including taxes and fees.
Method 1: Tranfer Bonus Miles on www.vietnamairlines.com and mobile app Vietnam Airlines. Log in your account and proceed to tranfer bonus miles.
Method 2: Tranfer Bonus Miles at Vietnam Branch Offices
- Fill in the Transfer Request for Bonus Miles Form. - Submit the Form and pay at a Vietnam Airlines branch office.
Price:
How to Extend Bonus Miles
- Fill in the Mileage Extension Request.
- Apply and pay for miles extension at Vietnam Airlines branches.
How to Reinstate Expired Miles
- Fill in the Mileage Reinstatement Request.
- Apply and pay for miles reinstatement at Vietnam Airlines branches.
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