Buy and Transfer Miles

Method 1: Purchase Qualifying Miles/Flights on website and mobile app: Log in your account and proceed to buy Qualifying Miles/Flights 

Method 2: Purchase Qualifying Miles/Flights at Vietnam Branch Offices

- Fill out Purchase Request for Qualifying Miles form or Purchase Request for Qualifying Flights form

- Submit and pay for the qualifying miles or qualifying flights at a Vietnam Airlines branch office.

Lotusmiles members will receive a new card within five days if in Vietnam, and after 20 days if the card has to be shipped abroad.

Conditions:

• Purchased miles or flights can be used to qualify to a higher membership tier, according to Lotusmiles regulations
• Members can buy miles or flights for the current month or previous months. The new membership tier will be valid for 12 months from the month upgraded
• Purchased miles or flights are non-refundable
• Purchased miles can be used for an award redemption following Lotusmiles regulations
• In the case that the qualifying miles or flights are purchased as a gift, the buyer has to commit that he/she had the receivers’ consent
• If the new membership card and qualifying miles or qualifying flights, purchased as a gift, are refused, the receiver should inform the Lotusmiles Center immediately upon the receipt of the membership card and send it back to the Lotusmiles Center within 30 days. After receiving the statement of refusal, the Lotusmiles Center will downgrade the receiver’s membership tier to its initial status and/or close the receiver’s account

We have given our members a special opportunity to transfer miles as a gift to a fellow Lotusmiles member. Both the giver and the receiver must be Lotusmiles members.

Transfer fees:

• VND 235,000 for 1,000 miles (within Vietnam)
• USD 10 for 1,000 miles (outside Vietnam)

Notes: Price is for a 1,000-mile package, including taxes and fees.

Example: An award ticket for the itinerary Hanoi - Hochiminh city - Hanoi requires 22,000 miles. A member has 20,300 miles and needs 1,700 miles more. The member can receive 2,000 miles from another Lotusmiles member. Excess miles (300 miles) will be added to the recipient’s account, but will not calculate as qualifying miles. The recipient has to pay the amount of USD 20 transfer fee.

Method 1: Transfer Bonus Miles on website and mobile app: Log in your account and proceed to transfer bonus miles

Method 2: Transfer Bonus Miles at Vietnam Branch Offices

- Fill in the Transfer Request for Bonus Miles Form.
- Submit and pay to transfer bonus miles at a Vietnam Airlines branch office.

Conditions:

• The Transfer Miles Request must have the signature of both the recipient and member wishing to transfer miles
• The recipient must pay all relevant taxes, fees and present membership card, ID or passport of both recipient and the member when receiving miles
• Miles are only valid for award redemption and not considered qualifying miles
• The transferred miles are non-refundable
• All miles are transferred in units of 1,000 miles
• Price and conditions may be changed without notice

Method 1: Convert award miles for qualifying miles/flights on website and mobile app: Log in your account and proceed to convert miles

Method 2: Convert award miles at Vietnam Branch Offices

- Fill in the Convert miles Form.

- Submit the form and pay the transaction fee at a Vietnam Airlines branch office. Within three days, the qualifying miles/flights will be added to your account.

- The qualifying miles/flights once credited to your account are used to maintain current tier or upgrade to higher tier following Lotusmiles Terms and Conditions and are non-refundable.

• Members can renew the bonus miles that are about to expire within 6 months from the date of renewal.
• Bonus miles are renewed in package, 500 miles per package, with minimum renewal of 1 package.
• Renewed bonus miles are valid for 12 months from the original expiration date before the renewal is made (If the renewal miles are the sum of multiple expired mileage packages, a 12-month period will apply for each package)
• The renewed bonus miles are not valid for tier qualifying and non-refundable under any circumstances.

Price:

• VND 118,000 for  500 miles (within Vietnam), or
• USD 5 for 500 miles (outside Vietnam)

Notes: Price is for 500-mile package, including tax and fees.

How to Extend Bonus Miles

Option 1: Log in to your Lotusmiles account and perform online mile renewal

Option 2: Perform at Vietnam Airlines branch

- Fill in the Mileage Extension Request.

- Apply and pay for miles extension at Vietnam Airlines branches.

• Members can revalidate the bonus miles that have expired 6 months before the revalidating date.
• Package transactions, 500 miles per package, at least 1 package can be revalidated.
• The new validity of the bonus miles is 06 months from the date of successful transaction and rounded to the last day of the 6th month.
• The recovered miles are not valid for tier qualifying and non-refundable under any circumstances.

Price:

• VND 118,000 for  500 miles (within Vietnam), or
• USD 5 for 500 miles (outside Vietnam)

Notes: Price is for 500-mile package, including tax and fees.

This policy is applied for mileage package expired since May 01, 2021

How to Reinstate Expired Miles

Option 1: Log in to your Lotusmiles account and perform online mile reinstatement

Option 2: Perform at Vietnam Airlines branch

- Fill in the Mileage Reinstatement Request.

- Apply and pay for miles reinstatement at Vietnam Airlines branches.