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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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1. Plants and Flowers
Flowers are wrapped in protective paper then packed in cardboard boxes or wicker baskets.
Packing materials must be strong to allow for stacking of packages on top of each other.
Products must be packed to ensure that the contents are adequately protected and properly ventilated. Packages must not be overloaded either by weight or volume.
2. Fruits and Vegetables
Fruits and vegetables must be packed in well-ventilated containers capable of preventing crushing and bruising. Usual packages are wooden crates and carton boxes.
3. Meat and meat products – fresh and frozen
It is the responsibility of the shipper to deliver the shipment to the airline with sufficient refrigerant materials in order to maintain the designed range of temperature till time of delivery.
Fresh meat must be packed in leak-proof packages and handled as wet cargo.
Packaging must be of a standard to satisfy the country’s import and export laws. the laws of export and import countries.
4. Vaccines and Medical Supplies
Vaccines and medical supplies are usually shipped in standard packaging designed to protect and preserve the contents.
Some items are classified as dangerous goods and must be treated in accordance with IATA DGR and VNA regulations.
5. Fish and seafood – fresh and frozen
Fresh and frozen fish and seafood must be shipped in leak-proof packaging and handled as wet cargo.
The common method of packing fish and seafood is to use inner containers of polyethylene bags together with refrigerant, in outer containers of fiberboard, wood, styrofoam and carton.
- Inner packaging: Polyethylene bags must be of a thickness adequate to avoid being torn. If necessary, one bag should be placed inside another in order to give added protection against leakage.
- Outer Packing:
+ Corrugated fiberboard: Folded corners provide additional protection against leakage.
+ Styrofoam: Outer containers of Styrofoam can be used only with inner containers of polyethylene bags.
Package reinforcement: Where water-proof adhesive tapes and bandings are used to seal cartons, care should be taken to avoid damage to the container itself.