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With advanced seat selection, passengers can enjoy more space to stretch their legs or avoid sitting separately from their friends or family.
Advanced seat selection applies for flights operated by Vietnam Airlines. Depending on the type of ticket (family fare), passengers may pre-reserve their seats for free or for a small fee. - Business and Premium Economy Class: Free seat selection. - Economy Class: + Economy Flex ticket: Free seat selection. + Economy Classic ticket: Free seat selection for standard seat. + Economy Lite/Super Lite ticket: Passengers can pay to reserve their seats from the moment of booking until online check-in (24 hours before flight departure).
Note:
Advance seat selection in Economy Class
Passengers can choose one from the following seat types:
Passengers can view seat map here.
(*) For safety reasons, in case of exit row seating, passengers must meet the following requirements:
Please note that the crew in command has the authority to re-seat if there are any doubts as to the passengers' ability to perform the evacuation tasks.
How to reserve your seat in advance?
Advanced seat selection can be made in the following ways:
How much will it cost?
Advanced seat selection fees vary depending on the seat type selected and the flight. Prices can be found in Manage Booking or when passengers make their booking. Fees start from:
Changes
Passengers may change their reserved seats, but should review the refunds section below.
If passengers change their flight after reserving their seats, their seats will be chosen again on the new flight.
Refunds
When can passengers not claim a refund?
When can passengers claim a refund?
Passengers can claim a refund for paid seats if it is within 14 days of the completion of the last flight in their itinerary, and they meet the following requirements:
Purchased seat selection can be refunded at the place of purchase.
Upgrade service offered by Vietnam Airlines will allow passengers the opportunity to experience our premium in-flight services and enjoy more space for working and relaxation.
How to book your upgrade
The cost of upgrade
Passengers can refer the general information in the table. The upgrade cost in local currency can be varied depending on the exchange rate at ticketing time.
To learn more about the cost for your specific route, please contact our ticketing offices or check on our website at Manage Booking section.
Important Information
The upgrade costs are valid from September 25th, 2019.
The upgrade costs include tax, fees.
The free baggage allowance associated with the originally booked fare will apply to the upgraded flights.
The frequent flyer mileage accrual is the same as stated in the original ticket.
The Lounge access eligibility is based on your original class.
Upgrades are not applicable to:
For more information about in-flight services on Business and Premium Economy class, please click here.
Getting an upgrade to Business Class or Premium Economy Class when you have already booked Economy class tickets is available by using the Upgrade Travel Option (UTo) offered by Optiontown in collaboration with Vietnam Airlines. This is not a Vietnam Airlines' product.
To request your upgrade:
Passengers can also contact Optiontown directly at the following numbers:
Australia : +61 2 9037 0137
UK : +44 203 3183548
Email : customercare@optiontown.com
Only a limited number of options are offered for each flight based on the availability of Business Class/Deluxe Economy Class seats on the flight; hence a UTo Sign-up does not guarantee an upgrade. Ground service priorities, free baggage, Business Lounge… are excluded. Passengers upgraded to Business Class are offered boarding priority.
This service is available for flights operated by Vietnam Airlines.
Lotusmiles members traveling on Business Class/Premium Economy Class by using the Upgrade Travel Option (UTo) program of Option Town can only earn miles with the initially purchased ticket according to Lotusmiles regulations.
(*): By using website vietnamairlines.optiontown.com, passengers agree to read and understand the information displayed carefully, and agree to the Terms of Service and Conditions of Use.
For those who wish to upgrade and get access to the business lounge, we now offer the fantastic opportunity of purchasing an upgrade which allows passengers to access all the amenities of our VIP business lounge at a nominal cost. With this new addition, passengers can experience luxury and comfort both onboard and offboard. Lotusmiles members traveling on Business Class/Premium Economy Class by using the Upgrade Travel Option with access to business lounge (UTo+) program of Optiontown can only earn miles with the initially purchased ticket according to Lotusmiles regulations.
How to get UTo+?
Step 1: First, passengers will need to apply for Upgrade Travel Option (UTo):
(Including UTO and Lounge Price)
Passengers may also contact Optiontown directly at the following numbers:
Australia: +61 2 9037 0137 UK : +44 203 3183548 Email : customercare@optiontown.com
Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats on the flight; hence a UTo Sign-up does not guarantee an upgrade. Ground service priorities, free baggage are excluded. Passengers upgraded to Business Class are offered boarding priority.
(*) By using website vietnamairlines.optiontown.com, passengers agree to read and understand the information displayed carefully, and agree to obey Terms of Service and Conditions of Use.
If passengers wish to travel with one or two empty seats nearby, there is now an option to do this. This option is perfect for those who prefer to sit alone or need the extra room for optimum comfort and perfect travel experience.In collaboration with Optiontown, we now have a product named Empty Seat option (ESo). This option provides travelers the opportunity to acquire the 1 or 2 empty seats next to their seats in the same row.
Passengers simply need to sign-up for ESo using the following steps:
After Sign-up:
Only a limited number of options are offered for each particular flight based on the availability of rows of empty seats; hence, an ESo sign-up does not guarantee an empty seat.
(*) By using website vietnamairlines.optiontown.com, passengers agree to read and understand the information displayed carefully, and agree to obey the Terms of Service and Conditions of Use.
Preferred Flight Option (PFo) offered by Vietnam Airlines and Optiontown will allow passengers the opportunity to switch to their first choice flight at a lower price than the regular one.
To request your preferred flight:
Only after passengers have confirmed their choice of preferred flights and completed the PFo Sign-up, will Vietnam Airlines and Optiontown potentially move passengers to those preferred flights. The availability of PFo is dynamic and may vary for different flights or time. For passengers who have connecting flights, please kindly choose alternative flights that are suitable with your schedule. Vietnam Airlines will not assume responsibility for those who miss connecting flights due to their selection of alternative flights.
(*) By using website vietnamairlines.optiontown.com, passengers agree to read and understand the information displayed carefully, and agree to obey Terms of Service.
TripCARE is a comprehensive Travel Insurance for passengers flying with Vietnam Airlines. TripCARE can be included in your flight ticket or added later before your flight, whether your fight is domestic or international.
TripCARE is provided by PVI, a leading provider of non-life insurance in Vietnam, with the cooperation of Chubb, a leader in global travel insurance.
On your trips with TripCARE at your side, passengers can rest fully assured with Medical Assistance and Emergency Medical Services of AAI (Asia Assistant International) - A 24/7 Consultant and Assistance Provider in more than 200 countries around the world.
BUY INSURANCE
Passengers have many opportunities to receive special offers with TripCARE Travel Insurance.
With TripCARE Travel Insurance, passengers can enjoy their travel without worrying about insurance benefits.
Summary of Benefits
View and download the Terms and Conditions of TripCARE Travel Insurance:
One-way domestic program
Return domestic program
International one-way program – Asia and International
International return program – Asia and International
Contact us for more information on TripCARE insurance travel policies, emergency medical services and assistance and claims service.
Please contact us via:
Passengers can download Claim Form here.
Meet and Greet service is offered to passengers departing, transferring, or arriving at Noi Bai (Hanoi), Danang (Danang), Tan Son Nhat (Ho Chi Minh City) airports. Passengers will have a smooth start, a fast – track through all the airport formalities, seamless transfer between flights and arrive at their destinations with speed and ease.
Departure with a smooth start
Our staff will welcome and escort you from the check-in hall to the boarding gate:
Fast track through all the airport formalities and take you to the arrival hall
(*) Fast lane at security and immigration is subjected to the airport ability.
Transferring as smoothly as possible
Reservation
Passengers should reserve Meet and Greet service at Vietnam Airlines' branch offices at least 24 hours before estimated departure time.
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