Flight & Package

1. First enter “Railway Germany” or “QYG” on the booking page under From/To location. 

2. The train departure times listed on Vietnam Airlines’ website are unofficial. Official times can be checked at https://check-in.accesrail.com.

3. Passengers receive an open ticket valid for two days. The rail journey can only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day.

4. Passengers will receive an additional confirmation email for their flight booking which will include their DB pick-up number. Please use this number with your name to download and print out your train ticket from www.bahn.de within 72 hours of departure or download your ticket to your mobile device at www.accesrail.com. Passengers can also print their ticket at a DB vending machine when transferring. Please note whether ticket has been downloaded or not from www.bahn.de or www.accesrail.com, passengers cannot also pick-up ticket at a DB vending machine. Passengers are required to hold the valid DB train ticket when boarding the train.

5. Your printed Rail and Fly ticket, your valid passport and your travel itinerary are the documents needed for the train journey. Please note that the train ticket can only be used in conjunction with a Vietnam Airlines’ flight (see Step 3). 

FAQ
1. How can I purchase a DB train ticket?

To purchase a DB train ticket as part of a Vietnam Airlines’ flight ticket, choose “Railway Germany (QYG)” in the dropdown menu for departure or arrival point. The train segment will be included in your itinerary. It is not possible to add train segments afterwards.

2. How do I get my train ticket?

There are two ways of obtaining your train ticket: you can download your Rail & Fly ticket onto your mobile device or get a ticket directly from a DB vending machine. Passengers are required to hold their valid DB train ticket when boarding the train. To download your mobile ticket, go to https://check-in.accesrail.com and enter your name and ticket number/reservation number. We recommend printing your mobile ticket as a precaution. Please note that if passengers choose to download Rail & Fly tickets at https://check-in.accesrail.com, the pickup option from a DB vending machine will be deactivated.

To obtain a valid train ticket from a DB vending machine passengers should provide their pick-up number to receive your ticket. Passengers will receive this number by email; if not, please contact Vietnam Airlines. The train ticket fare is included in your Vietnam Airlines’ flight fare and is only valid in conjunction with your flight ticket. Train tickets are valid one day before or on the day of departure/arrival. Make sure that DB long-distance ticket vending machines can be found at your departure station and that passengers arrive well in advance to obtain the train tickets.

Train tickets with DB pick-up numbers can be obtained 3 days (72 hours) prior to departure at the earliest. The same applies for the return journey (from the airport to your destination within Germany).

Please note that before your tickets are picked up, your itinerary will show place-holder train numbers (starting with 9B), departure points (QYG) and times for the train segment, which are not a valid ticket.

3. I want to rebook. What should I do?

If rebooking before the train ticket is collected, a new DB pick-up number will be generated. The passenger must get the new DB pick up number from airline customer service. 

If rebooking after the train ticket has been collected or downloaded, the train ticket must be changed at a DB Travel Center at the train station.

4. When can I use my train ticket?

The train tickets are valid one day before or on the day of departure/arrival. Contact a DB Travel Center or visit https://check-in.accesrail.com for the official departure time of train connections on the actual travel date.

5. Can I reserve a seat on the train?

For train seat reservation (subject to fees), contact DB Travel Center or visit https://check-in.accesrail.com for more information.

6. Will my baggage be automatically transferred between the train and the plane?

No. Passengers will need to move their luggage from the train to the airport and go through airport baggage drop and security as usual.

7. What should I do if my train is late or I miss my train?

Please visit https://www.bahn.de for more details. 
Passengers should make sure the transit window between train and flight arrival/departure is at least 2 hours. If not, Vietnam Airlines is not liable for missed flights or missed trains.