Additional Services

paid meal

Paid Meal

Vietnam Airlines provides Lotus Sky Tea milk tea (classic flavor and taro flavor) in the form of pre-purchased meals for all domestic flights departuring from Hanoi
. 

We will continue to offer a range of meals in addition to milk tea to fulfill the demands of customers.

How to purchase paid meals

    Our paid meal service is provided at least 24 hours before departure time with the following methods:
  • During the process of online ticket purchase on the Vietnam Airlines website;
  • Sign into the Manage Booking section to pre-order their meals after booking tickets.

More information can be found here.

    Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request changes and should be aware of the following minimum meal change times:
  • 24 hours before the new flight's departure time, if the new flight's departure time is sooner than the previous flight's;
  • 24 hours before the previous flight's departure time, if the new flight's departure time is later than the old flight's.
Refunds 

Passengers can request refunds in case Vietnam Airlines change the flight time by more than 4 hours compared to the original scheduled time. Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request refunds.

For more details, please refer our Frequently Asked Questions here.

Advance Seat Selection

Advance Seat Selection

With advanced seat selection, passengers can enjoy more space to stretch their legs or avoid sitting separately from their friends or family. 
Vietnam Airlines presents the following seat types:
  • Extra Legroom Seats provide passengers with more space to stretch their legs (e.g., exit row).
  • Forward zone Seats (Aisle/Middle/Window) located closer to the doors allow passengers to be among the first to disembark the plane.
  • Standard Seats: Most seats in Economy class are standard seats except for seats next to emergency exit doors, or those with extra legroom.

Eligibility passengers
Advance seat selection is applicable for passengers traveling in flights operated by Vietnam Airlines.
In case that passengers choose exit row seating, they must meet the following requirements:
  • Are of at least 15 but not over 60 years of age;
  • Are physically able to assist crew if needed, must not be pregnant, nor traveling with infants or pets;
  • Must be able to read and understand instructions required related to emergency evacuation, provided in printed or graphic form and must be able to understand the crew's verbal commands;
  • Must not require an extension seat belt;
  • Must not have any conditions that might prevent passengers from performing any or all evacuation assistance functions (e.g. operating the exit door).
Applicable class
Depending on the type of ticket (family fare), passengers may pre-reserve their seats for free or for a small fee. 
  • Business and Premium Economy Class: Free seat selection.  
  • Economy Class:
    1. Economy Flex ticket: Free seat selection.  
    2. Economy Classic ticket: Free seat selection for standard seat. 
    3. Economy Lite/Super Lite ticket: Passengers can pay to reserve their seats from the moment of booking until online check-in (24 hours before flight departure).
Note
  • Passengers can select their seats free of charge when online check-in opens. Our system may automatically assigns fixed seats for passengers buying Super Lite ticket just before online check-in time. In this case, we can’t guarantee that passengers can travel next to their accompanying person.
  • Please note that the crew in command has the authority to re-seat if there are any doubts about the passengers' ability to perform the evacuation tasks.
  • Adults flying with an infant are not eligible for buying advanced seats (as an infant must be seated under an oxygen mask).
Advanced seat selection can be made in the following ways:
  • When booking online (Vietnam Airlines' website or mobile app);
  • After booking a flight with us, passengers can log in to Mangage Booking to reserve their seats.
  • Passengers can also book at our ticketing offices, sales agents or in-town check-in service.
Reserve a seat
Charges vary depending on the seat type and flight selected. The charges start from:
  • On Domestic Flights: VND 30.000
  • On International Flights: USD 5 (~ VND 115.000)

Changes
The seats will be selected on the new flight in case passengers change their flights after reserving their seats. The advance seat selection can be changed by one of following ways:
  • Passengers contact Vietnam Airlines' ticketing offices, sales agents or in-town check-in counters and pay the difference of seat price (if any). Reserved seats are only allowed to be changed to seat with equal or higher price. 
  • Passengers access Mangage Booking on Vietnam Airlines' website/app to reserve their new seats and pay the full fees (if required).  
Refunds
Passengers are not allowed to refund seat price, except for the following cases:
  • Vietnam Airlines change the flight schedule;
  • Passengers are allowed to refund the reserved seat in case they change their seat selection and pay full fees for the new seat.
Passengers can claim a refund for paid seats within 14 days of the completion of the last flight.
Place of refund
  • Purchased seat selection can be refunded at the place of purchase including Vietnam Airlines' ticketing offices, sales agents, in-town check-in counters.
  • If passengers purchase their preferred seat online (via website or mobile application), please contact us via onlinesupport@vietnamairlines.com.

Upgrade Now

Upgrade Now

If seats are available in Business class/Premium Economy, the upgrade service will be definitely confirmed. With this service, passengers have chances to experience our premium in-flight services and enjoy more space for working or relaxation.

Benefits of upgrade service

Comfy flatbed in Business class
Premium cuisine
An expanded world of entertainment programs
Cost savings
Please click here for upgrade fee. To learn more about the fee for your specific route, please contact our ticketing offices or check our website at Manage Booking section.

How to book your upgrade

Passengers who have booked the Economy Flex, Economy Classic, Premium Economy, Economy Lite can buy the upgrade by the following methods:

  • Website or mobile app;
  • Branch offices/ticket offices in Vietnam and foreign countries;
  • Agencies in Vietnam;
  • The last-minute ticket offices at domestic and international airports.
  • Upgrade can be purchased within 24 hours before estimated departure time. Especially for 5 routes (Hanoi - Ho Chi Minh City, Hanoi - Da Nang, Ho Chi Minh City - Da Nang, Ho Chi Minh City - Phu Quoc, Ho Chi Minh City - Cam Ranh), upgrade can be purchased after tickets are issued.
Upgrade Now

Notice

    • The following services of new upgraded class are applicable
      1. Priority check-in;
      2. Priority baggage tag and baggage handling;
      3. Meals and drinks;
      4. Priority track at the airport.
    • The following services of original ticket are applicable
      1. Business lounge;
      2. Baggage allowance;
      3. The frequent flyer mileage accrual.
    • Upgrades are not applicable to the following cases
      1. Voluntary Refund/Changes.
      2. Children under two (2) years of age.
      3. Passengers who have already checked in.

    For more information about in-flight services on Business and Premium Economy class, please click here.


TripCARE Insurance

TripCARE Travel Insurance

TripCARE is a comprehensive Travel Insurance for passengers flying in either domestic or international flights operated by Vietnam Airlines. TripCARE can be included in your flight ticket or added later.

TripCARE is designed by PVI and Chubb - the leading providers in travel insurance. 

Additionally, passengers can be fully assured with Medical Assistance and Emergency Medical Services of AAI (Asia Assistant International) who is a consultant and assistance provider working 24/7 in more than 200 countries around the world.

BUY INSURANCE

* Let's purchase tickets Online now. With TripCARE, you will have a pleasant journey.

With TripCARE Travel Insurance, passengers can enjoy their travel without worrying about insurance benefits.

Summary of Benefits

View and download the Terms and Conditions of TripCARE Travel Insurance:

One-way domestic program

Return domestic program

International one-way program – Asia and International

International return program – Asia and International

Contact us for more information on TripCARE insurance travel policies, emergency medical services and assistance and claims service.

Passengers can download Claim Form here.

Flight Delay/Cancellation Insurance

Flight Delay/Cancelation Insurance FLY PRO

Flight Delay/Cancellation Insurance (or known as Fly Pro) is designed specifically for Passengers of Vietnam Airlines, on domestic & international flights departured from Viet Nam.

Fly Pro is provided by Post And Telecommunication Joint Stock Insurance Corporation (PTI)

Fly Pro has a claim duration up to 01 year and a claim settlement time within 15 days.

BUY NOW

Insurable events including:

  • Flight Delayed
  • Returned Flight
  • Flight Landing to another Airport
  • Cancelled Flight
  • Missing Transit Flight (including on other airlines)

Flight Delay/Cancellation Insurance (Fly Pro) protects Passengers of Vietnam Airlines by compensating for damages caused to work and other relationships due to the effects of unexpected flight itinerary changes.

With only 60,000 VND/person/way (100,000 VND/person/round trip) excluding VAT, passengers can be insured up to 1,500,000 VND.

Check out for detail benefits here.

- In case of occurring insurable events, please make a claim here.

- In case of asking for more infomation about product, claim instruction, please contact Hotline: 1900 54 54 75.

- To easily get to know Fly Pro, please check FAQs.

Meet & Greet

Meet And Greet At The Airport

Meet and Greet service is offered to passengers departing, transferring, or arriving at Noi Bai (Hanoi), Da Nang (Da Nang), Tan Son Nhat (Ho Chi Minh City) airports. Passengers will have a smooth start, a fast – track through all the airport formalities, seamless transfer between flights and arrive at their destinations with speed and ease.

Departure with a smooth start

Our staff will welcome and escort you from the check-in hall to the boarding gate:

  • Fast check-in for flight at the “Special Assistance” counter.
  • Fast lane at security and immigration with assistance service. (*)
  • Guidance to the boarding gate.
  • Fast receiving checked – baggage upon arrival with priority handling service.

Fast track through all the airport formalities and take you to the arrival hall

  • Welcome service upon arrival at the bridge or at the arrival terminal entrance.
  • Fast track and assistance service at immigration (international flights). (*)
  • Assistance service at the baggage drop-off area.
  • Complimentary porter service from the baggage drop-off area to the outside of the arrival terminal.


Transferring as smoothly as possible

We will meet you on arrival at the bridge or at the arrival terminal entrance.
  • Fast - track you through the transfer desk formalities.
  • Assistance service for transferring between terminals or within the same terminal.
  • Fast lane at security and immigration with assistance service. (*)
  • Guidance to the boarding gate.
(*) Fast lane at security, immigration is subjected to the airport ability.

Reservation

Passengers should reserve Meet and Greet service at section Additional Services or contact Vietnam Airlines' branch offices at least 24 hours before estimated departure time.

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Transit Tour

Transit tour

Passengers who travel on international flights operated by Vietnam Airlines, have a long connecting time at transit airports in Vietnam, and are allowed to transit and make a tour in Vietnam according to the rules & regulations of the Immigration department.

  • Tickets issued in Australia and New Zealand for routes to, from or via United Kingdom, France, Germany, Russia, Japan and Korea.
  • Tickets issued in United Kingdom, France, Germany, Russia, Indonesia, Laos, Cambodia, Switzerland, Czech, Austria, Belgium, Spain, Finland, Netherlands, Greece, Turkey, Poland and Nordic countries for routes to, from or via other international destinations.
  • Tickets issued in Korea and Taiwan for routes to, from or via United Kingdom, France, Germany, Russia and Australia.
  • Tickets issued in Indonesia for routes to, from or via international destinations including Taiwan, Hongkong, Laos, Cambodia, China, United Kingdom, France, Germany, Russia and Japan.
  • Tickets issued in Philippines for routes to, from or via other international destinations (except routes to, from or via Cambodia, Laos and Myanmar).
  • Tickets issued in Myanmar for routes to, from or via United Kingdom, France, Germany, Japan and Korea.
  • Tickets issued in Thailand for routes to, from or via Russia, Australia, Japan and Korea.
  • Tickets issued in Hongkong for routes to, from or via Russia and Germany.

    • Notes:

  • Only applied on Vietnam Airlines' flights operated by Vietnam Airlines only.
  • Transit tour eligibility is specific to route, booking class, tour code. Combining ineligible and eligible booking classes may result in the whole itinerary becoming ineligible for a transit tour. For more details, please contact a Vietnam Airlines branch office.
Connecting
Time		 Tour
code		 TOUR PROGRAM
Minimum 02 hours
(excluding overnight transit)		 HANVS Transit Procedures for flight itinerary including domestic transit point, HAN to SGN and vice versa (not included transit tour & entry visa):
At International Arrival:
- Pax gather at welcome board at Transit Counter before Immigration Counter.
- Tourguide instructs pax to complete all the Transit Document at Transit Counter and/or Landing Visa Counter & Immigration Counter.
- Tourguide takes pax to Domestic Departure for the next flight.
At Domestic Arrival:
- Tour Operator will instruct pax to complete all the process from Domestic Arrival to International Departure for the next flight.
SGNVS
At Hanoi
08 - 10 hours HA1 - Immigration and Custom clearance
- Tour:
   + Option 1: Visiting the Van Phuc or Bat Trang  trade traditional village
   + Option 2: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem Lake by battery car (green tourist)
- Meal plans: Lunch or diner
- Back to the airport for next flight’s check- in procedures.
HA2 - Immigration and Custom clearance
- Going to the hotel for a day rest
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check-in procedures
HA3 - Immigration and Custom clearance
- Going to the hotel for overnight stay
- Meal plans: Dinner
- Back to the airport for next flight’s check-in procedures
10 - 16 hours HA4 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem Lake by battery car (green tourist)
- Going to hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check- in procedures
HA5 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car ( green tourist) and going to the hotel for an overnight stay.
- Meal plans: Lunch or Dinner
- Back to the airport for next flight’s check-in procedures.
16 - 26 hours HA6 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car ( green tourist) ; Bat Trang ceramic trade village then  going to the hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
HA7 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car (green tourist)
- Going to the hotel for an overnight stay .
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
26 - 35 hours HA8 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’ s mausoleum, One Pillar pagoda ; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car ( green tourist).
- Going to the hotel for an overnight stay .
- Meal plans: 02 lunches and 01 dinner or vice versa
- Back to the airport for next flight’s check in procedures
At Hochiminh city
06 - 10 hours SG1 - Immigration and Custom clearance
- City Tour:
  + Option 1: Thien Hau Pagoda; China Town;
  + Option 2: Reunification Palace; Notre Dame Cathedral;  Post Office; Opera House; City People committee’s Building;
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check in procedures
SG2 - Immigration and Custom clearance
- Going to the hotel for a day rest
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check in procedures
10 - 16 hours SG3 - Immigration and Custom clearance.
- City Tour:
   + Option 1: Thien Hau Pagoda ; China Town; 
   + Option 2: War Remnants Museum;  Notre Dame Cathedral;  Post Office; Opera House; Municipal People Committee’s Building; Ben Thanh Market.
- Going to the hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
SG4 - Immigration and Custom clearance
- Going to the hotel for an overnight stay
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check in procedures
16 - 26 hours SG5 - Immigration and Custom clearance
- Going to the hotel for a day rest
- City Tour: The Reunification Palace; Notre Dame Cathedral,  Post Office; Opera House; City People committee’s Building; Ben Thanh market;  Thien Hau Pagoda ; China Town
- Meal plans: A light meal (speacial Pho Hanoi), lunch and dinner.
- Back to the airport for next flight’s check in procedures
SG6 - Immigration and Custom clearance
- Going to the hotel for an overnight stay.
- City Tour: The Reunification Palace; Notre Dame Cathedral,  Post Office; Opera House; City People Committee’s Building; Ben Thanh market;  Thien Hau Pagoda ; China Town
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
26 - 35 hours SG7 - Immigration and Custom clearance
- Going to the hotel for an overnight stay.
- City Tour: The Reunification Palace; Notre Dame Cathedral,  Post Office; Opera House; City People Committee’s Building; Ben Thanh market;  Thien Hau Pagoda ; China Town
- Meal plans: 02 lunches and 01 dinner or vice versa
- Back to the airport for next flight’s check in procedures

Notes:
- HANVS/SGNVS: not applied for overnight transit
- HA1/HA2/HA3/HA4/HA5/HA6/HA7/HA8/SG1/SG2/SG3/SG4/SG5/SG6/SG7: TWOV package including landtour/ hotel/ visa (if any).
  • Tour and visa transit will be offered to the eligible passengers who meet the minimum stayover requirements:
    • Routes containing domestic sectors and the passenger requests visa transit: 2 hours
    • All routes and the passenger requests transit tour 
      • Noi Bai International Airport: 8 hours
      • Tan Son Nhat International Airport: 6 hours

  • Transit tour must be rebooked not later than 36 hours before the departure time of sector offering transit tour (not including Saturday, Sunday, public holidays ....).

  • Eligible passengers can request transit tour services by completing the Transit Tour Request Form and sending it via email to a Vietnam Airlines branch offices. We will contact you to confirm the services.

No Vietnam Airlines
Branch Office 		Email address
1 Vietnam Airlines branch office in Australia (Melbourne) twov.mel@vietnamairlines.com
Vietnam Airlines branch office in Australia (Sydney) twov.syd@vietnamairlines.com
2 Vietnam Airlines branch office in France twov.fr@vietnamairlines.com 
3 Vietnam Airlines branch office in Germany twov.de@vietnamairlines.com
4 Vietnam Airlines branch office in the United Kingdom twov.uk@vietnamairlines.com
5 Vietnam Airlines branch office in Russia twov.ru@vietnamairlines.com
6 Vietnam Airlines branch office in Korea (Seoul) twov.sel@vietnamairlines.com
Vietnam Airlines branch office in Korea (Pusan) twov.pus@vietnamairlines.com 
7 Vietnam Airlines branch office in Indonesia twov.id@vietnamairlines.com
8 Vietnam Airlines branch office in Laos twov.la@vietnamairlines.com 
9 Vietnam Airlines branch office in Cambodia (Phnom Penh) twov.pnh@vietnamairlines.com
Vietnam Airlines branch office in Cambodia (Siem Reap) twov.rep@vietnamairlines.com
10 Vietnam Airlines branch office in Myanmar twov.mm@vietnamairlines.com
11 Vietnam Airlines branch office in the Philippines twov.ph@vietnamairlines.com
12 Vietnam Airlines branch office in Taiwan (Taipei) twov.tpe@vietnamairlines.com
Vietnam Airlines branch office in Taiwan (Kaohsiung) twov.khh@vietnamairlines.com
13 Vietnam Airlines branch office in Thailand (Bangkok) 
twov.th@vietnamairlines.com
14 Vietnam Airlines branch office in Hongkong
twov.hk@vietnamairlines.com

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