Additional Services

Advanced Seat Selection

Advance Seat Selection

With advanced seat selection, passengers can enjoy more space to stretch their legs or avoid sitting separately from their friends or family. 

Vietnam Airlines presents the following seat types:

  • Extra Legroom Seats provide passengers with more space to stretch their legs (e.g., exit row).
  • Forward zone Seats (Aisle/Middle/Window) located closer to the doors allow passengers to be among the first to disembark the plane.
  • Standard Seats: Most seats in Economy class are standard seats except for seats next to emergency exit doors, or those with extra legroom.

Eligibility passengers

Advance seat selection is applicable for passengers traveling in flights operated by Vietnam Airlines.

In case that passengers choose exit row seating, they must meet the following requirements:

  • Are of at least 15 but not over 60 years of age;
  • Are physically able to assist crew if needed, must not be pregnant, nor traveling with infants or pets;
  • Must be able to read and understand instructions required related to emergency evacuation, provided in printed or graphic form and must be able to understand the crew's verbal commands;
  • Must not require an extension seat belt;
  • Must not have any conditions that might prevent passengers from performing any or all evacuation assistance functions (e.g. operating the exit door).

Applicable class

Depending on the type of ticket (family fare), passengers may pre-reserve their seats for free or for a small fee. 

  • Business and Premium Economy Class: Free seat selection.  
  • Economy Class:
    1. Economy Flex ticket: Free seat selection.  
    2. Economy Classic ticket: Free seat selection for standard seat. 
    3. Economy Lite/Super Lite ticket: Passengers can pay to reserve their seats from the moment of booking until online check-in (24 hours before flight departure).

Note

  • Passengers can select their seats free of charge when online check-in opens.
  • Please note that the crew in command has the authority to re-seat if there are any doubts about the passengers' ability to perform the evacuation tasks.
  • Adults flying with an infant are not eligible for buying advanced seats (as an infant must be seated under an oxygen mask).

Advanced seat selection can be made in the following ways:

  • When booking online (Vietnam Airlines' website or mobile app);
  • After booking a flight with us, passengers can log in to Mangage Booking to reserve their seats.
  • Passengers can also book at our ticketing offices, sales agents or in-town check-in service.

Charges vary depending on the seat type and flight selected. The charges start from:

  • On Domestic Flights: VND 30.000
  • On International Flights: USD 5 (~ VND 115.000)

Changes

If passengers change their flight after reserving their seats, their seats will be chosen again on the new flight. Passengers can change their advance seat selection by one of following ways:

  • Contact the place of purchase and pay the difference as seat prices vary. Passengers are only allowed to change seat with equal or higher price.
  • Access Mangage Booking to reserve their new seats and pay the full fees again if required to do so. 

In this case, passengers can claim a refund as mentioned in the section below.

Refunds

The refunds must meet the following requirements:

  • Vietnam Airlines change the flight schedule;
  • Passengers buy and pay full fees for the new seat (on Vietnam Airlines' website or mobile application);
  • Passengers can claim a refund for paid seats if it is within 14 days of the completion of the last flight.

Place of refund

  • Purchased seat selection can be refunded at the place of purchase.
  • If passengers purchase their preferred seat online (via website or mobile application), please contact us via onlinesupport@vietnamairlines.com.


Upgrade Now

Upgrade Now

If seats are available in Business class/Premium Economy, the upgrade service will be definitely confirmed. With this service, passengers have chances to experience our premium in-flight services and enjoy more space for working or relaxation.

Benefits of upgrade service

Comfy flatbed in Business class
Premium cuisine
An expanded world of entertainment programs
Cost savings
Pls click here for upgrade fee. To learn more about the fee for your specific route, please contact our ticketing offices or check our website at Manage Booking section.

How to book your upgrade

Economy Flex and Economy Classic passengers can book the upgrade on Vietnam Airlines’ website/ ticket offices at any time from 24 hours to 6 hours before the estimated time of departure, or at the last-minute ticket office at the Noi Bai/Tan Son Nhat international airport from 6 hours to 1.5 hours before the estimated time of departure.

Notice

  • The upgrade cost in local currency can be varied depending on the exchange rate at ticketing time.
  • Upgrade service is available on our operated flights between Vietnam and France, Germany, England, Russia or Australia
  • The free baggage allowance associated with the originally booked fare will apply to the upgraded flights.
  • The frequent flyer mileage accrual is the same as stated in the original ticket.
  • The Lounge access eligibility is based on your original class.
  • Upgrades are not applicable to:
    1. Voluntary Refund/Changes.
    2. Children under two (2) years of age.
    3. Passengers who have already checked in.

For more information about in-flight services on Business and Premium Economy class, please click here.


Upgrade Travel Option

Upgrade Travel Option

Upgrade Travel Option (UTo) enables passengers to get an upgrade to Business Class or Premium Economy Class, even after already booking Economy class tickets. With UTo, passengers can enjoy the extraordinary privileges only available in upgraded seating classes.

Buy Now


Benefits of UTo

Comfy flatbed in Business class
Premium cuisine
An expanded world of entertainment programs
UTo price will be automatically refunded if service is not provided.
Cost savings
- For more information on price, please click here.
- If you travel between Vietnam and Japan, please click here for price information
- Blackout dates of UTo service can be found here

Notice

  • This service is available for flights operated by Vietnam Airlines only.
  • Before processing their transaction, passengers should read and agree to the related Terms of Service and Conditions of Use.
  • Lotusmiles members using the UTo can only earn miles with the initially purchased ticket according to Lotusmiles regulations.
  • Passengers will receive an e-mail notification with the status of their request typically within 4 to 48 hours before scheduled departure time.
  • Only a limited number of options are offered on each flight, depending on the availability of Business Class/Premium Economy Class seats. If there is no availability, your upgrade travel payment will be refunded automatically within 5 business days after your flight departure date

Empty Seat Option

Empty Seat Option

Vietnam Airlines is pleased to introduce our new product – Empty Seat Option (ESo). This option provides passengers the opportunity to reserve one or two empty seats next to their seats in the same row.

Buy Now


Benefits of ESo

"Flatbed" in Economy class
Added privacy
ESo price will be refunded if the service is not provided
Cost savings
Please click here to view the ESo Price.


Notice

  • This service is available for flights operated by Vietnam Airlines only.
  • Before processing their transaction, passengers should read and agree to the related Terms of Service and Conditions of Use.
  • Passengers will receive an e-mail typically within 4 to 48 hours prior to their scheduled departure time, notifying them if Vietnam Airlines can grant empty seat(s) on their booked flights.
  • Only a limited number of options are offered for each particular flight based on the availability of rows of empty seats. In case empty seats cannot be arranged, your empty seat payment will be automatically refunded within 5 business days after your departure date.

Preferred Flight Option

Preferred Flight Option

Vietnam Airlines presents Preferred Flight Option (PFo). This option will allow passengers the opportunity to switch their booked flight to a better one at a lower price.

Buy now


Benefits of PFo

More flexibility with travel plans
Enjoy a comfortable travel experience
PFo price will be automatically refunded if the service is not provided
Cost savings With a lower price than booking a new flight, passengers can easily switch bookings to a preferred one. Please click here to view the price table.


Notice

  • This service is available for flights operated by Vietnam Airlines only. 
  • Before processing their transaction, passengers should read and agree to the related Terms of Service and Conditions of Use.
  • An e-mail notification about the preferred flight will be sent to passengers either 72 hours or 24 hours before the originally scheduled flight departure time.
  • The availability of PFo is dynamic and may vary for different flights or times. In case preferred flight cannot be arranged, the preferred flight payment will be automatically refunded within 5 business days after departure date.
  • For passengers who have connecting flights, please kindly choose alternative flights that are suitable with your schedule. Vietnam Airlines will not assume responsibility for missing connecting flights due to the selection of alternative flights.

TripCARE Insurance

TripCARE Travel Insurance

TripCARE is a comprehensive Travel Insurance for passengers flying with Vietnam Airlines. TripCARE can be included in your flight ticket or added later before your flight, whether your fight is domestic or international.

TripCARE is provided by PVI, a leading provider of non-life insurance in Vietnam, with the cooperation of Chubb, a leader in global travel insurance.

On your trips with TripCARE at your side, passengers can rest fully assured with Medical Assistance and Emergency Medical Services of AAI (Asia Assistant International) - A 24/7 Consultant and Assistance Provider in more than 200 countries around the world.

BUY INSURANCE

* If passengers haven’t gotten their ticket yet, they can purchase one Online now. TripCARE can be included in their planned journey.

With TripCARE Travel Insurance, passengers can enjoy their travel without worrying about insurance benefits.

Summary of Benefits

View and download the Terms and Conditions of TripCARE Travel Insurance:

One-way domestic program

Return domestic program

International one-way program – Asia and International

International return program – Asia and International

Contact us for more information on TripCARE insurance travel policies, emergency medical services and assistance and claims service.

Passengers can download Claim Form here.

Meet & Greet

MEET AND GREET SERVICE AT THE AIRPORT

Meet and Greet service is offered to passengers departing, transferring, or arriving at Noi Bai (Hanoi), Danang (Danang), Tan Son Nhat (Ho Chi Minh City) airports. Passengers will have a smooth start, a fast – track through all the airport formalities, seamless transfer between flights and arrive at their destinations with speed and ease.

Departure with a smooth start

Our staff will welcome and escort you from the check-in hall to the boarding gate:

  • Fast check-in for flight at the “Special Assistance” counter.
  • Fast lane at security and immigration with assistance service. (*)
  • Guidance to the boarding gate.
  • Fast receiving checked – baggage upon arrival with priority handling service.

Fast track through all the airport formalities and take you to the arrival hall

  • Welcome service upon arrival at the bridge or at the arrival terminal entrance.
  • Fast track and assistance service at immigration (international flights). (*)
  • Assistance service at the baggage drop-off area.
  • Complimentary porter service from the baggage drop-off area to the outside of the arrival terminal.

(*) Fast lane at security and immigration is subjected to the airport ability.

Transferring as smoothly as possible

We will meet you on arrival at the bridge or at the arrival terminal entrance.
  • Fast - track you through the transfer desk formalities.
  • Assistance service for transferring between terminals or within the same terminal.
  • Fast lane at security and immigration with assistance service. (*)
  • Guidance to the boarding gate.
(*) Fast lane at security, immigration is subjected to the airport ability.

Reservation

Passengers should reserve Meet and Greet service at Vietnam Airlines' branch offices at least 24 hours before estimated departure time.


Transit Tour

Transit tour

Passengers who travel on international flights operated by Vietnam Airlines, have a long connecting time at transit airports in Vietnam, and are allowed to transit and make a tour in Vietnam according to the rules & regulations of the Immigration department.

  • Tickets issued in Australia and New Zealand for routes to, from or via United Kingdom, France, Germany, Russia, Japan and Korea.
  • Tickets issued in United Kingdom, France, Germany, Russia, Indonesia, Laos, Cambodia, Switzerland, Czech, Austria, Belgium, Spain, Finland, Netherlands, Greece, Turkey, Poland and Nordic countries for routes to, from or via other international destinations.
  • Tickets issued in Korea and Taiwan for routes to, from or via United Kingdom, France, Germany, Russia and Australia.
  • Tickets issued in Indonesia for routes to, from or via international destinations including Taiwan, Hongkong, Laos, Cambodia, China, United Kingdom, France, Germany, Russia and Japan.
  • Tickets issued in Philippines for routes to, from or via other international destinations (except routes to, from or via Cambodia, Laos and Myanmar).
  • Tickets issued in Myanmar for routes to, from or via United Kingdom, France, Germany, Japan and Korea.
  • Tickets issued in Thailand for routes to, from or via Russia, Australia, Japan and Korea.
  • Tickets issued in Hongkong for routes to, from or via Russia and Germany.

    • Notes:

  • Only applied on Vietnam Airlines' flights operated by Vietnam Airlines only.
  • Transit tour eligibility is specific to route, booking class, tour code. Combining ineligible and eligible booking classes may result in the whole itinerary becoming ineligible for a transit tour. For more details, please contact a Vietnam Airlines branch office.
Connecting
Time		 Tour
code		 TOUR PROGRAM
Minimum 02 hours
(excluding overnight transit)		 HANVS Transit Procedures for flight itinerary including domestic transit point, HAN to SGN and vice versa (not included transit tour & entry visa):
At International Arrival:
- Pax gather at welcome board at Transit Counter before Immigration Counter.
- Tourguide instructs pax to complete all the Transit Document at Transit Counter and/or Landing Visa Counter & Immigration Counter.
- Tourguide takes pax to Domestic Departure for the next flight.
At Domestic Arrival:
- Tour Operator will instruct pax to complete all the process from Domestic Arrival to International Departure for the next flight.
SGNVS
At Hanoi
08 - 10 hours HA1 - Immigration and Custom clearance
- Tour:
   + Option 1: Visiting the Van Phuc or Bat Trang  trade traditional village
   + Option 2: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem Lake by battery car (green tourist)
- Meal plans: Lunch or diner
- Back to the airport for next flight’s check- in procedures.
HA2 - Immigration and Custom clearance
- Going to the hotel for a day rest
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check-in procedures
HA3 - Immigration and Custom clearance
- Going to the hotel for overnight stay
- Meal plans: Dinner
- Back to the airport for next flight’s check-in procedures
10 - 16 hours HA4 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem Lake by battery car (green tourist)
- Going to hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check- in procedures
HA5 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car ( green tourist) and going to the hotel for an overnight stay.
- Meal plans: Lunch or Dinner
- Back to the airport for next flight’s check-in procedures.
16 - 26 hours HA6 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car ( green tourist) ; Bat Trang ceramic trade village then  going to the hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
HA7 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car (green tourist)
- Going to the hotel for an overnight stay .
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
26 - 35 hours HA8 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’ s mausoleum, One Pillar pagoda ; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car ( green tourist).
- Going to the hotel for an overnight stay .
- Meal plans: 02 lunches and 01 dinner or vice versa
- Back to the airport for next flight’s check in procedures
At Hochiminh city
06 - 10 hours SG1 - Immigration and Custom clearance
- City Tour:
  + Option 1: Thien Hau Pagoda; China Town;
  + Option 2: Reunification Palace; Notre Dame Cathedral;  Post Office; Opera House; City People committee’s Building;
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check in procedures
SG2 - Immigration and Custom clearance
- Going to the hotel for a day rest
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check in procedures
10 - 16 hours SG3 - Immigration and Custom clearance.
- City Tour:
   + Option 1: Thien Hau Pagoda ; China Town; 
   + Option 2: War Remnants Museum;  Notre Dame Cathedral;  Post Office; Opera House; Municipal People Committee’s Building; Ben Thanh Market.
- Going to the hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
SG4 - Immigration and Custom clearance
- Going to the hotel for an overnight stay
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check in procedures
16 - 26 hours SG5 - Immigration and Custom clearance
- Going to the hotel for a day rest
- City Tour: The Reunification Palace; Notre Dame Cathedral,  Post Office; Opera House; City People committee’s Building; Ben Thanh market;  Thien Hau Pagoda ; China Town
- Meal plans: A light meal (speacial Pho Hanoi), lunch and dinner.
- Back to the airport for next flight’s check in procedures
SG6 - Immigration and Custom clearance
- Going to the hotel for an overnight stay.
- City Tour: The Reunification Palace; Notre Dame Cathedral,  Post Office; Opera House; City People Committee’s Building; Ben Thanh market;  Thien Hau Pagoda ; China Town
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
26 - 35 hours SG7 - Immigration and Custom clearance
- Going to the hotel for an overnight stay.
- City Tour: The Reunification Palace; Notre Dame Cathedral,  Post Office; Opera House; City People Committee’s Building; Ben Thanh market;  Thien Hau Pagoda ; China Town
- Meal plans: 02 lunches and 01 dinner or vice versa
- Back to the airport for next flight’s check in procedures

Notes:
- HANVS/SGNVS: not applied for overnight transit
- HA1/HA2/HA3/HA4/HA5/HA6/HA7/HA8/SG1/SG2/SG3/SG4/SG5/SG6/SG7: TWOV package including landtour/ hotel/ visa (if any).
  • Tour and visa transit will be offered to the eligible passengers who meet the minimum stayover requirements:
    • Routes containing domestic sectors and the passenger requests visa transit: 2 hours
    • All routes and the passenger requests transit tour 
      • Noi Bai International Airport: 8 hours
      • Tan Son Nhat International Airport: 6 hours

  • Transit tour must be rebooked not later than 36 hours before the departure time of sector offering transit tour (not including Saturday, Sunday, public holidays ....).

  • Eligible passengers can request transit tour services by completing the Transit Tour Request Form and sending it via email to a Vietnam Airlines branch offices. We will contact you to confirm the services.

No Vietnam Airlines
Branch Office 		Email address
1 Vietnam Airlines branch office in Australia (Melbourne) twov.mel@vietnamairlines.com
Vietnam Airlines branch office in Australia (Sydney) twov.syd@vietnamairlines.com
2 Vietnam Airlines branch office in France twov.fr@vietnamairlines.com 
3 Vietnam Airlines branch office in Germany twov.de@vietnamairlines.com
4 Vietnam Airlines branch office in the United Kingdom twov.uk@vietnamairlines.com
5 Vietnam Airlines branch office in Russia twov.ru@vietnamairlines.com
6 Vietnam Airlines branch office in Korea (Seoul) twov.sel@vietnamairlines.com
Vietnam Airlines branch office in Korea (Pusan) twov.pus@vietnamairlines.com 
7 Vietnam Airlines branch office in Indonesia twov.id@vietnamairlines.com
8 Vietnam Airlines branch office in Laos twov.la@vietnamairlines.com 
9 Vietnam Airlines branch office in Cambodia (Phnom Penh) twov.pnh@vietnamairlines.com
Vietnam Airlines branch office in Cambodia (Siem Reap) twov.rep@vietnamairlines.com
10 Vietnam Airlines branch office in Myanmar twov.mm@vietnamairlines.com
11 Vietnam Airlines branch office in the Philippines twov.ph@vietnamairlines.com
12 Vietnam Airlines branch office in Taiwan (Taipei) twov.tpe@vietnamairlines.com
Vietnam Airlines branch office in Taiwan (Kaohsiung) twov.khh@vietnamairlines.com
13 Vietnam Airlines branch office in Thailand (Bangkok) 
twov.th@vietnamairlines.com
14 Vietnam Airlines branch office in Hongkong
twov.hk@vietnamairlines.com