Please contact Vietnam Airlines offices to make reservation for your award ticket. You can check the booking classes for award ticket here
Option 1: Send the Award request documents to the Vietnam Airlines branch office nearby or Lotusmiles Center, including:
Option 2: Member could also fill the information in the Award request on website/mobile application (Log in Lotusmiles account, choose redeem miles and Redeem at branch offices).
Step 3: Check the award information.
Within 3 – 5 days, your award request would be completed. Members should follow the redemption process and check your award status on website (Log in your Lotusmiles account, choose Redeem miles). Members could also contact Lotusmiles Center to update the award status.
Award e-voucher will be sent to member registered email, however, members may not receive the notification email due to network service error.
Step 4: Complete the redemption at Vietnam Airlines branch offices
Members contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and issue the Award Tickets/ Upgrade Awards/ Excess Baggage Awards.
Please show your: Original identify card/Passport and Lotusmiles card.