Do you need to change your travel plans due to Covid-19 ? Vietnam Airlines

From May 27th, 2022, our refund policy is reinstated to the normal regulations of fares. Fore more information, please refer to our fare types here.

We remain the refund/exchange tickets as below:

For tickets issued in booking-office: Passengers are advised to contact the office where your tickets are issued or as an alternative, customers can fill in form for Refund, Rebook requests here (not applicable in Vietnam and US market).

For tickets issued on Vietnam Airlines websites/app: Passengers are advised to send requests to Vietnam Airlines customer service center through onlinesupport@vietnamairlines.com or fill in Refund, Rebook requests Form here.