Terms and Conditions of Hotel Service

Conditions of Hotel Service

Prodvided by Vietnam Airlines’s Partner – H.I.T Vietnam

When using the H.I.T VIETNAM booking facility to make a reservation, kindly acknowledge and agree to the following terms and conditions.

1. General Conditions

Hotel stand-alone product sold on Vietnam Airlines website is provided by HIT VIETNAM JSC (H.I.T VIETNAM).
By making hotel reservations through this website, you have made a contract with the hotel (when H.I.T VIETNAM has received full payment from you and sent a confirmation email).
Complaints regarding the hotel should be reported on the spot the hotel management. H.I.T VIETNAM will not be liable for a problem which could have been rectified during the travelers’ stay if the hotel or service supplier has not been made aware of it. In any event you should inform H.I.T VIETNAM of all your complaints within 28 days from the event occurring.
Force Majeure- As standard H.I.T VIETNAM will not be liable for an inability to fulfill the booking by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, explosion, strikes, riot, civil disturbance, war, or any similar events which are beyond our control or control of hotel or other service supplier.

2. Conditions of using H.I.T VIETNAM booking facility
You represent that you are of legal age to use the booking facility in accordance with these Conditions of Use and have legal obligations for any liability you may incur as a result of the use of the H.I.T VIETNAM booking facility. You are financially responsible for all transactions made on this website by yourself and those using your login information. You will supervise all usage of the booking facility under your name and account. You warrant that all information supplied by you, and members of your household using the booking facility, are true and accurate.

3. Rules for H.I.T VIETNAM Booking
Reservations can be made for up to 9 passengers (excluding infants) per booking.

Age of adult, children, and infant are based on individual hotel policy. In a normal hotel policy:

Adults are usually from 12 years and older at the time of check-in.
Children are usually from 2 to under 12 years old at the time of check-in.
Infants are usually under 2 years old at the time of check-in.

H.I.T VIETNAM room rates are exclusively available online and subject to hotel room availability.
Your booking will not be not guaranteed until successful payment.
Confirmation email will be sent to your registered email after completion of payment. In case you do not receive a confirmation email within 30 minutes, you must notify to H.I.T ‘s email H.I.T VIETNAM helpdesk@hit-vn.com for support.

4. Hotel Descriptions
Hotel star ratings give a non-binding impression of the quality of each hotel. These are not necessarily the official local ratings and you should be aware that standards can vary between hotels of the same class in different countries, and even in the same country.
Images, amenities, facilities and descriptions are provided to give general information about the property. Whilst H.I.T VIETNAM endeavors to ensure that property amenities, facilities and descriptions offer accurate and up to date information, H.I.T VIETNAM obtains this information from Hotels and Hotel Suppliers and so cannot guarantee this always to be the case. Images of room types do not necessarily represent the bed configuration of the room being purchased.
The Hotel descriptions are shown in English and some other popular languages.  They might not be provided in the language of your preference.

5. Hotel Policy
a. Children staying with adults 
If the child supplement shows as N/A, bookings must  be made for a triple room and will be charged at the full rate for three adults. 
Child supplements can only be added to the twin or double room rate to obtain the price for a room with two adults and one child. The supplements will apply to children between the ages of 2- 12 years (unless a different age range is specified). 
Child supplements will not be available if the child’s age is not specified at the time of booking and H.I.T VIETNAM will charge for three adults in a triple room if this information is not supplied. 
Cots/cribs for babies are only suitable for those under 2 years. While cots may show as available at the time of booking, they are subject to availability upon check in. 
In some hotels no additional bedding is provided for a child where the child is either free or at a reduced price and breakfast may be charged for the child. If a child requires a bed of their own you must request a triple and no child discount will apply.
b. Additional fees and charges, deposits 
If a hotel levies an energy surcharge, a resort fee or a local telephone service charge you must pay such charges directly to the hotel. 
Most hotels require a major credit card to be provided upon check in to cover incidentals. In the absence of a credit card a cash deposit may be required. All extras incurred by you must be paid directly to the hotel before departure; H.I.T VIETNAM will not be liable for your personal hotel charges.
c. Special requests and other conditions 
H.I.T VIETNAM will pass on to hotels special requests, such as non-smoking, adjoining or interconnecting rooms, but H.I.T VIETNAM cannot guarantee them. 
Hotels are under renovation from time to time and take all possible steps to limit disruption to their guests. If a hotel is carrying out renovations, this will not entitle you to a refund. 
Bookings must not be made with fictitious names to hold a space. If you do not book with the correct name you may receive non-arrival charges.
d. H.I.T VIETNAM Confirmation email 
Upon successful payment of your booking, H.I.T VIETNAM will send you a confirmation email with the voucher attached. Please print out the voucher and present during check-in at the hotel. You may not be allowed to check-in if you fail to present the voucher. 
Specific changes/cancelation conditions will be specified in the voucher.

6. Rules for fares, taxes and fees
Total payments are inclusive of hotel accommodation, taxes, fees and charges, and apply to the entire package.
Some hotel service charges may not be include due to the hotel’s policy.
If a hotel levies a utilities surcharge, a resort fee or a local telephone service charge you must pay such charges directly to the hotel.
H.I.T headquarters is located in Vietnam, H.I.T VIETNAM shall not be responsible for any fees that might be levied by the issuing bank while purchasing package on Vietnam Airlines website. Please check with your issuing bank for details of the fees if any.

7. Conditions for H.I.T VIETNAM change and cancellation
a. Amendment conditions 
i. Apply to bookings with change permitted condition shown in the voucher.
ii. Change is applied to the entire package.
iii. Change to a lower price package is not permitted.
iv. If the change results in a higher price, you are responsible for the additional charges of the revised service.
Request for additional payment will be sent to your email. You are required to make payment within 6 hours upon receipt of email by payment methods accepted by H.I.T VIETNAM.
b. Cancellation conditions 
i. Apply to bookings with cancellation permitted condition shown in the voucher.
ii. Cancellation is only applied to totally unused hotel service.

8. Involuntary changes and cancellation
In the unlikely event of no room availability at your hotel, H.I.T VIETNAM will do their best to relocate you to the same category of accommodation. If you do not accept the alternative accommodation, you retain the right to cancel the booking and H.I.T VIETNAM will refund a partial or full amount of the package depending on the extent of package used. Should you wish to re-book a different property at a higher price, you will be liable for the additional cost.
Force Majeure – As standard H.I.T VIETNAM will not be liable if HIT VIETNAM JSC is unable to fulfill the booking by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, explosion, strikes, riot, civil disturbance, war, or any similar events which are beyond our control or control of hotel or other service supplier.

9. Restrictions of use
You must not use the online booking facility to make any unauthorized, speculative, false or fraudulent reservations.
You must not: 
- Resell the service of the H.I.T VIETNAM booking facility
- Use the H.I.T VIETNAM booking facility for any activity which breaches any law
- Use the H.I.T VIETNAM booking facility in a way which interferes with its availability for other users
- Use other means to transact or obtain information if you are unable to use the H.I.T VIETNAM booking facility.
If H.I.T VIETNAM, in its sole discretion, believes that you are in breach, or will be in breach, of any of these restrictions, reserves its right to cancel your package  without giving you a reason and/or without further reference to you.

10. Contact points for support
For any change/cancellation request, please contact  H.I.T VIETNAM at helpdesk@hit-vn.com 

For any queries about hotel service, please contact the hotel supplier shown in your Booking Confirmation.

For any request for local tax invoice, please email to H.I.T VIETNAM via email tax@hit-vn.com for support.