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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
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Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code :
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FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!
Buy Insurance
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.
Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Vietnam Airlines Gift Voucher brings you different voucher options from our trusted partners. Upgrade your experience and enjoy high-class services with our voucher products.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
In compliance with the tarmac delay rule issued by the US Department of Transportation (DOT), Vietnam Airlines has developed a tarmac delay plan to preserve the safety and security of our customers and to meet their essential needs during an extended tarmac delay.
This plan applies to all scheduled and non-scheduled flights operated by Vietnam Airlines to/from the United States, including codeshare flights and flights diverted to US airports due to irregular conditions.
1. Passengers are to be informed of tarmac delay including the reasons, if known: - Immediately once a delay in known, and not later than 30 minutes after schedule departure time (including any revised departure time that passengers were notified about before boarding). - Every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists. - A further update will be made every 30 minutes while the aircraft is delayed.
2. Passengers are served with adequate food and portable water after the aircraft leaves the gate (in the case of departure) or touches down (in case of arrival) if the aircraft remains on the tarmac, unless the pilot – in – command determines that safety or security considerations preclude such service:
3. Passengers are served with operable lavatory facilities, as well as adequate medical attention if needed while the aircraft remains on the tarmac. Vietnam Airlines will also ensure a comfortable cabin temperature is maintained.
4. Passengers are not kept on the plane more than 04 hours from the commencement of the tarmac delay without the option to disembark.
5. The only exceptions that passengers are allowed on the aircraft longer than period mentioned above: - In the event the pilot – in – command determines there is a safety and/or security reason for not permitting customer disembarkation - Air traffic control advises the pilot – in – command that returning to gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
6. Irregular handling: - Adequate food and portable water are not provided if the pilot – in command determines that food and water service cannot be provided due to safety or security reasons. For example, when an airplane is taxing on an active runway, it may be unsafe for flight attendants to hand out food and water. - If passengers are offered the opportunity to get off the plane during a tarmac delay, and the passengers choose to get off, passengers will be responsible to change their flights. - If passengers decide to exit the aircraft during a tarmac delay and the aircraft eventually take off for it intended destination, VNA may not be required to offload that passenger’s checked baggage before the plane takes off. Passengers will need to contact VNA about returning your checked baggage at later time.
7. Vietnam Airlines has sufficient resources to implement this Plan.
8. Vietnam Airlines has coordinated this Plan with airport authorities (including terminal facility operators where applicable) at each U.S. airport that it serves, including regular U.S. diversion airports, and, if necessary, will work with airport authorities and other airlines to share facilities and make gates available in an emergency.
9. Vietnam Airlines has coordinated this Plan with U.S. Customs and Border Protection (CBP) at each airport that we regularly use for international flights, including diversion airports, and with the Transportation Security Administration (TSA) at each U.S. airport that we serve, including regular U.S. diversion airports.
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